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Quick tips
This section describes tips for troubleshooting some common problems.
Sequence to restart your network
If you must restart your network, follow this sequence:
1.
Turn off and unplug the modem router.
2. Plug in the modem router and turn it on. Wait two minutes.
Check the power adapter and Ethernet cable connections
If the modem router does not start, make sure that the power adapter cable is securely
plugged in.
If the Internet connection does not function, make sure that the coax cable is securely
plugged in. The Online LED on the modem router is lit if the modem router is receiving
a signal from the ISP.
If the LAN connections do not function, make sure that the Ethernet cables are securely
plugged in. If one or more powered-on computers are connected to the modem router
by an Ethernet cable, the corresponding numbered router LAN port LEDs light.
Check the WiFi settings
Make sure that the WiFi settings on the WiFi-enabled computer or mobile device and
the modem router match exactly. The WiFi network name (SSID) and WiFi security
settings of the modem router and the computer or mobile device must match exactly.
WiFi passwords are case sensitive.
If you set up an access control list, you must add the MAC address of each computer
and mobile device to the modem router’s access control list.
Check the network settings
If your computer or mobile device cannot connect to the modem router, make sure that
the network settings of the computer or mobile device are correct. Computers and
mobile devices must use network IP addresses on the same network as the modem
router. By default, almost all computers and mobile devices are set up to obtain an IP
address automatically using DHCP.
User Manual124Troubleshooting
Nighthawk AX8 AX6000 WiFI Cable Modem Router Model CAX80
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