Majestic MARQ42IN User Manual

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Majestic • Owner’s Manual MARQ36IN, MARQ42IN • 2270-981 Rev. i • 8/17

Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions - Appliance

ISSUE SOLUTIONS

Condensation on the glass

This is a result of gas combustion and temperature variations. As the replace warms, this

condensation will disappear.

Blue ames

This is a result of normal operation and the ames will begin to yellow as the replace is al-

lowed to burn for 20 to 40 minutes.

Odor from replace

When rst operated, this replace may release an odor for the rst several hours. This is caused

by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may

also be released from nishing materials and adhesives used around the replace.

Film on the glass

This is a normal result of the curing process of the paint and logs. Glass should be cleaned

within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing

process. A non-abrasive cleaner such as gas replace glass cleaner may be necessary. See

your dealer.

Metallic noise

Noise is caused by metal expanding and contracting as it heats up and cools down, similar to

the sound produced by a furnace or heating duct. This noise does not affect the operation or

longevity of the replace.

Is it normal to see the pilot ame burn

continually?

In an intermittent pilot ignition system (IPI), the pilot ame should turn off when appliance

is turned off. Some optional control systems available with IPI models may allow pilot ame

to remain lit. This is commonly referred to as a “Cold Climate” feature in the remote control

instructions.

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Majestic MARQ42IN Marquis II Series Direct Vent Natural Gas Fireplace