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13
Trouble Shooting
Problems
Possible reasons Solutions
Cleaner can not be charged.
The power supply does not
connect well.
Cleaner isn't connected well with
charging station.
Please check the connection of
power supply.
Please replace cleaner on the
charging station.
The handle control doesn't
work.
The battery capacity is low.
The handle doesn't connect well.
Please check the battery capacity and
fully charge it.
Please re-install the handle.
Cleaner doesn't work.
The dirty water tank is full.
The dirty water tank is not installed.
Roller brush is not installed.
Please empty the dirty water tank.
Please check and install the dirty
water tank.
Please check and install the roller brush.
The indicator display of clean
water tank is incorrect.
Take off the clean water tank, then
start to clean and spray, turn cleaner
off until draining the pipe. T hen press
the “Switch Button”and“Eco/Max
Button” for 5 seconds until the digital
display flash two times, then check
again.
Uncalibrated.
The vacuum is getting
weaker.
The HEPA is wet.
The HEPA is blocked.
Please check and clean the HEPA.
Please dry the HEPA first.
The clean water tank is
leaking.
The clean water volume is higher than
snuffle valve.
The clean water tank is not installed
well.
The cap is not screwed well.
Pour out water until the volume is
lower than snuffle valve.
Please re-install the water tank.
Please screw the cap well.
No water comes out when
spraying.
The clean water tank is empty.
The clean water tank is not installed
well.
Please fill up the clean water tank.
Please re-install the water tank.
No voice assistance.
The voice function is switch off.
The version exclude voice.
Turn on the voice switch.
Please check and confirm withlocal
seller.
Cleaner doesn't work in
self-cleaning mode.
The dirty water tank is full.
Lack of water.
Please empty the dirty water tank.
Please fill up the clean water tank.
There are water drops at
air outlet.
The HEPA is not installed.
The HEPA is not dry.
Cleaner was tilted hard.
Cleaner vacuums the foam liquid.
Please check and install the HEPA.
Please dry the HEPA before use.
Use the machine correctly.
Empty the dirty water tank in time.
Cleaner moves hard.
The roller brushed is not installed well.
Please check and re-install the
roller brush as guide.
The indicator displays the dirty
water tank is full while it's not
The cleaner vacuums too much
foam liquid.
Clean the foam liquid immediately
info@altonindustries.com
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