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The ice cubes are hollow or The water shutoff valve is not fully Turn the water shutoff valve fully open.
small (on some models) open
NOTE: This is an indication of There is a kink in the water source line A kink in the line can reduce water flow. Straighten the water
low water pressure, source line.
A reverse osmosis water filtration This can decrease water pressure. See "Water Supply
system is connected to your cold Requirements."
water supply
Questions remain regarding water Call a licensed, qualified plumber.
pressure
Off-taste, odor or gray color Recently installed or replaced Discard the ice and wash the ice storage bin. Allow 24 hours
in the ice (on some models) plumbing connections (new plumbing for the ice maker to make new ice, and discard the first 3
connections can cause discolored or batches of ice produced.
off-flavored ice and water.)
The ice has been stored too long Discard ice. Wash ice storage bin. Allow 24 hours for ice
maker to make new ice.
Odor from stored food has transferred Use airtight, moisture proof packaging to store food.
to the ice
There are minerals (such as sulfur) in A water filter may need to be installed to remove the minerals.
the water
Water is leaking from the The water line connections were not See "Connecting the Water."
back of the refrigerator fully tightened
Recently removed the doors and did See "Remove and Replace Refrigerator Doors and Freezer
not fully tighten water line connection Drawer Front."
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
The door(s) or drawer will The door or drawer is blocked open Move food packages away from door(s). Remove ice or other
not close completely items which have fallen onto the floor of the freezer
compartment.
A bin or shelf is in the way Push bin or shelf back into the correct position.
Recently installed Remove all packaging materials.
The doors are difficult to The door gaskets are dirty or sticky. Clean gaskets and contact surfaces with mild soap and warm
open water. Rinse and dry with soft cloth.
The doors appear to be The doors need to be aligned or the See "Door Closing and Door Alignment."
uneven refrigerator needs to be leveled
The doors do not open or The refrigerator tilt needs to be Adjust the refrigerator tilt. See "Door Closing and Door
close as expected adjusted Alignment."
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