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ServiceRequest
21
RequiredInformationBEFOREInitiating
aServiceCase
Thefollowinginformationisneededtohelpexpeditetroubleshootingandto
ensurethecorrectpart(s)aresentifneededforarepair:
1) Whatproduct/model#doyouhave?
2) Unitserialnumber?
3) Installedbyadealerordirectsale?
4) Dateofinstallation?
5) Dateofserviceissue?
6) Complaintorproblem,includinganyErrorCodes?
7) Hasthesoftwarebeenupdated?
8) Whatpart(s)arebeingrequested?
9) Anypictureorvideowillhelpwithtroubleshootingorexactpart(s)needed.
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