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8
Troubleshooting
Coffee Maker will not brew/coffee not dispensing.
• Piercing Needle may be clogged. Always remove Gray Removable
Needle Holder. Clean Piercing Needle in Lid of Coffee Maker as
shown on page 7.
• Mineral deposits have formed. Clean Coffee Maker following
directions in Care and Cleaning section as shown on page 7.
• Too little water. Need 16 oz. (473 mL) or more.
Coffee tastes bad.
• Too much water was added or too much or too little ground coffee
was added. Change ratio of water to coffee grounds or use less
water with coffee pods.
• Poor coffee quality and freshness.
• Poor water quality. Use filtered or bottled water.
• Soft water causes poor coffee extraction, which leads to poor
tasting coffee. Use filtered, spring, or bottled water.
Coffee sediment in cup.
• Try a coarser grind of coffee, or add a #1 paper cone coffee filter
to Brown Removable Brew Basket. Make sure hinged Lid is closed
on Brown Removable Brew Basket.
Water on counter under unit.
• Overfilled Water Reservoir. Do not add more than 50 oz.
(1.48 L) of water.
Coffee overflows from travel mug or regular mug.
• Press any cup size button to manually stop brew cycle. Do not
touch travel mug or regular mug since it will be very hot. Let mug
cool before emptying. Press desired cup size button to start a new
brewing cycle.
Lights flashing:
• All cup size buttons flashing 3 times: Coffee Maker Lid is not closed
properly. Push Lid down to lock into place.
• Refill Water Light and selected cup size light flashing: Refill Water
Reservoir, then press flashing cup size button to finish brewing.
• 8 and Bold are flashing: Coffee Maker needs to be cleaned. See
page 7.
• 14 and Bold are flashing: Needle is clogged. Remove Gray
Removable Needle Holder and follow “Clogged Needle” instructions
on page 7.
Coffee overflows from Brew Basket.
• Rinse funnel area with Basket removed to clean out sugar from
previous hot cocoa brew.
• Use Removable Brew Basket with Lid for ground coffee.
• Use a lesser amount of ground coffee. 3 tablespoons (15 g) is
maximum amount of grounds to brew.
• When using whole bean coffee, a standard automatic drip coffee
grind will yield best results. Be careful not to overgrind, since very
finely ground coffee can cause overflow.
• Do not use soft water. Use filtered, spring, or bottled water.
Coffee pod bursts.
• There is variability in pod manufacturing process which causes
some types of pods to be weaker at seams so foil seal fails. Try a
different brand.
• If you are using softened water or live in an area where your tap
water is naturally soft, this can cause coffee pod issues and filter
basket overflows. Use filtered, spring, or bottled water.
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