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SPQ1390 Page 2 / 201/2020
WARNING!
Manufacturer and seller expressly disclaim any and all liability from personal injury, property damage
or loss, whether direct or indirect, or incidental, resulting from the incorrect attachment, improper use,
inadequate maintenance, or neglect of this product.
TROUBLESHOOTING
• Ensure that the pump is fully submerged and add water to the reservoir if necessary.
• Check the pump and tubing for obstructions.
• Some splashing is normal. Check the flow control on the body of the pump; it may need to be adjusted to achieve
the desired flow rate.
• If water is not flowing evenly from all tiers, the fountain may need to be leveled. Ensure the fountain is on a level
surface and use shims if necessary.
• If water is not flowing within several moments of the fountain being plugged in, the pump may have trapped air
which can prevent water from circulating properly. Simply unplug the power supply for a few moments and plug it
back in.
• If the light is not working, ensure the adapter is fully connected and is plugged in.
• Check to make sure the power outlet is working; if in doubt about electrical connections, consult a certified electrician.
If you are still experiencing issues, please contact our customer service team through one of the methods mentioned
at the top of page 1. To expedite response time, please have the item number and order information available.
IMPORTANT INFORMATION
USE & CARE
• For outdoor use only.
• Check the water level frequently to ensure the pump remains fully submerged; never allow the pump to run dry as
it will burn out the motor.
• Only use water in this fountain. Distilled water will help prevent mineral buildup but is not required, avoid heavily
chlorinated tap water as it may damage the fountain or pump.
• Periodically change the water to reduce scale and buildup — clean the fountain and pump regularly for optimal
performance and appearance.
DO NOT use harmful additives such as bleach, chlorine, etc.
DO NOT use a pressure washer or abrasive materials to wash the fountain.
• Always shut off the power supply before cleaning and maintaining the fountain and the recirculating pump.
• Take care when handling the pump; only pick it up by the body of the pump, never by the power cord.
• During freezing temperatures, drain the fountain, disconnect the pump and store indoors; allowing ice to form may
crack the fountain and will damage the pump.