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1. Cannot connect to Govee Home app.
2. Cannot find the device on Bluetooth Device Nearby page of the app.
The fan may be connected with another smartphone. Disconnect it from the other smartphone
first.
3. The fan is offline.
For App & Connectivity
Make sure the Bluetooth of your smartphone is enabled and your smartphone is not
connected with other Bluetooth devices.
Enable the smartphone’s Location Services.
Try connecting with another smartphone.
Make sure your app is the latest version.
Make sure your smartphone is connected to the 2.4GHz network and confirm the network is
working correctly.
Make sure the Wi-Fi password you entered is correct.
Shorten the distance between the fan, Wi-Fi router, and the smartphone.
Make sure your fan and the Wi-Fi router are located away from appliances that produce
electromagnetic radiation (e.g. microwave ovens, refrigerators, etc.).
If you are using a VPN, try turning it off and then connecting the fan.
Disable portal authentication for your Wi-Fi network. If portal authentication is enabled, this
fan will not be able to access your Wi-Fi network, and setup will fail. Portal authentication
means that you need to sign in to your Wi-Fi network through a web page before you can use
the Internet.
Make sure the fan is plugged in and powered on, then refresh “My Devices” in Govee Home
App by swiping down on the screen.
Make sure your router is connected to the internet and your phone’s network connection is
working.
If the Wi-Fi password has been changed, the fan will automatically go offline. Try connecting it
to the network again.
Delete the offline fan from Govee Home App, then add and reconfigure the fan again in the
app.
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