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Dishwasher
14
Problem Possible Cause What To Do
Water won’t pump out
of the tub
Drain is clogged If you have an air gap, clean it. See the Care and Cleaning
section.
If the dishwasher drains into a disposer, run disposer clear.
Check to see if your kitchen sink is draining well. If not, you
may need a plumber.
SANITIZED light does
not illuminate at the
end of the cycle
The door was opened and the
cycle was interrupted during
final rinse
Do not interrupt the cycle by opening the door during the wash
cycle.
The incoming water
temperature was too low
Raise the water heater temperature to between 120°F and
150°F.
Noise Normal operating sounds:
Beeping at the end of the cycle
Detergent cup opening
Water entering dishwasher
Motor stops and starts at
various times during cycle
Spray arms start and stop at
various times
Drain pump sounds during
pump out
Drain pump starts and stops
several times during each
drain
These are all normal. No action is required.
Rattling dishes when the spray
arm rotates
Make sure dishes are properly loaded. See the Loading
section.
Rattling silverware against
door during wash
Tall utensils may be placed in the upper rack to avoid bumping
against inner door during wash cycle.
A white film on
glassware, dishware
and the interior
This problem is likely caused
by a low quality phosphate-
free dishwasher detergent
To remove the white film, run your dishes through a dishwasher
cycle with citric acid. Use a WD35X151 citric acid kit found
online. Otherwise, use high quality rinse agents such as
Cascade
®
Platinum™ Dishwasher Cleaner or Finish
®
Dishwasher Cleaner
found at your local grocery store.
Pour the citric acid in the detergent cup and close the cover.
Place the filmed but otherwise clean glassware and dishware
in the dishwasher. Leave silverware and other metal items out
of the dishwasher. Turn the dishwasher on and let it run through
a complete cycle without detergent. The glassware, dishware, and
dishwasher should come out film free. Alternatively, a vinegar rinse
may be used. Pour 1 cup of vinegar into dishwasher just after the
detergent cup opens and let the dishwasher complete its cycle.
This may be repeated several times a year as needed.
The use of high quality rinse agents such as Cascade
®
Platinum™
Power Dry™ Rinse Aid or
Finish
®
Jet-Dry
®
Rinse Aid may help
minimize a repeat build up of film. Also, the use of high quality
detergents such as Cascade
®
Platinum™ ActionPacs™ or
Finish
®
Quantum
®
Automatic Dishwashing Detergent will
help prevent film build-up.
1
Open the door to interrupt the cycle. Pull the door
handle to release the door.
2
Do not open the door all the way until the water spray
action stops. Steam may rise out of the dishwasher.
3
Add additional items.
4
Press START and close the door within 4 seconds to
resume the cycle.
Forget to Add a Dish?
Additional items may be added to the dishwasher at any time, ideally items would be added shortly after starting a
wash cycle.
Troubleshooting Tips
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