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- If you hear a snapping sound, can you see a spark at the
electrodes?
Note: You will need to remove your cooking grates and flavorizers
to see the electrodes. The electrodes should have a 1/8” to ¼” gap
between the electrode and contact point.
• Check for loose wire connections to the igniter or electrodes.
• Check to see if debris is blocking the electrodes.
• If the igniter is not working, can you light the grill with a lighter?
Flare-ups
• Check flavorizers and cooking grates for excess food or grease
build-up.
• Ensure grill is not placed directly in the path of wind.
Be sure drip tray is clean (do not use aluminum foil on drip tray.)
Note: Some flare-ups may be inevitable if cooking greasy foods.
Yellow Flames
• Check the burner inlet for obstructions, particularly at air inlets for
each burner.
• Grill may be in an area that is too windy.
Flame blows out on low setting or
has uneven heat distribution.
• Check for spider webs or insect nest in venturi and clean venturi.
• Cold grill needs to be preheated for 5 minutes on high setting.
• Venturi may be misaligned and needs to be lined up over orifices.
• Cold and windy weather will require you to move grill away from
the wind.
• Lack of fuel. Check to see cylinder valve is open and cylinder has
fuel.
Low heat with the knob on “HIGH”
• Check to see if the fuel hose is bent or kinked.
• Make sure the grill area is clear of dust.
• Check your gas supply and gas pressure.
• If it is only one burner that appears low, make sure the orifice or
burner is clean.
Grill is Too Hot
• Excess grease build-up causing grease fires.
• Damaged or faulty regulator.
Replace with factory authorized parts.
• Cook on a lower temperature setting.
Flame behind control panel or
control knob area.
IMMEDIATELY shut off cylinder valve and allow grill to cool.
• Check for spider webs or insect nest in venturi and clean venturi.
• Gas is leaking from a faulty connection. Tighten connections with
an adjustable wrench and replace damaged parts. Perform a leak
test on all connections before cooking on grill again.
• Venturi may be misaligned and needs to be lined up over orifice.
• If you cannot find the reason, call Customer Service at
855-520-1559 for assistance.
Fire at any connection. IMMEDIATELY shut off cylinder valve and allow grill to cool.
• Gas is leaking from a faulty connection. Tighten connections with
an adjustable wrench and replace damaged parts.
• Perform a leak test on all connections before cooking on grill again.
•
If you cannot find the reason, call Customer Service at
855-520-1559 for assistance.
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