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9
FREQUENTLY ASKED QUESTIONS
My Air Purifier is starting to make noise and the air output is less. What’s wrong?
The filters may be dirty. High amounts of contaminants can block the pores in the filter and stop the air from
moving through it. Replace the Filters. The HEPA Filters should be replaced every year and the PreFilter
and Enhanced Odor and VOC Filters should be replaced every 3 months. Please note these are guidelines
only and filters should be checked periodically as individual home conditions may vary. To ensure the unit is
performing properly, replace with Certified Genuine Honeywell Filters.
How long should I run my Air Purifier?
In general, the unit will be most effective when doors and windows are closed. It is recommended that you run
your air purifier while you are at home to help clean the air. If desired or conditions warrant, you may run your
air purifier 24 hours a day.
Can I wash any of the filters in my Air Purifier?
No. Washing the filters will ruin them.
What are VOCs?
Volatile Organic Compounds (VOCs) are emitted from various solids and liquids such as paints, cleaning
supplies, building materials, and permanent markers. Some of these compounds can have adverse short and
long term health effects and consistently have higher concentrations indoors than outside.
(Source: https://www.epa.gov/indoor-air-quality-iaq/volatile-organic-compounds-impact-indoor-air-quality)
Why did my Air Purifier suddenly turn on a higher setting? (only for the HPA5200, HPA5250, HPA5300
and HPA5350 Series)
Is the air purifier set to Auto Mode? If it is, the unit may have sensed a higher level of VOCs and has adjusted
the cleaning level accordingly.
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