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9
TROUBLESHOOTING
You can solve many common freezer problems easily, saving you the cost of a possible service
call. Try the suggestions below to see if you can solve the problem before calling a service
technician.
PROBLEM
POSSIBLE CAUSE
Unit does not operate.
Not plugged in.
The circuit breaker has tripped or fuse has blown.
The temperature control is set at 0.
Freezer is not cooling sufficiently. Items may be packed too close together, which will
block the flow of cool air.
A large number of items may have been put into the
freezer at the same time.
Items may have been warm or hot when put into
freezer.
Door may not be closed properly, or door gasket may
be damaged.
There may be insufficient clearances around freezer.
Temperature dial may be set improperly.
Unit seems to be noisy.
A rattling noise may come from the flow of the
refrigerant, which is normal.
As each cycle ends, you may hear gurgling sounds
caused by the flow of refrigerant in the unit.
Contraction and expansion of the inside walls may
cause popping and crackling noises.
The unit is not level.
Cabinet’s top and side panels become
warm.
The top and side panels of the unit will heat up when
the door is opened frequently, when the unit is first
started and when the unit operates in summer with
high ambient temperatures. In such cases, do not
touch the top and sides of the unit. The warming
results from the dissipation of the heat from inside
the cabinet and does not mean that something is
wrong with the freezer.
Condensation forms on the outside of
the freezer.
Condensation may form when the surrounding
humidity is high. This does not indicate a
malfunction. Wipe dry with a clean, soft cloth.
The door will not close properly.
The unit is not level.
The door is reversed and not properly installed.
The gasket is dirty.
The shelf is out of position.
If your freezer shows other symptoms than those described above, or if you have checked all
items listed as the cause and the problem still exists, then call SUMMIT® Customer Service at
1-800-932-4267
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