OR CURVED GAMING MONIT
USER MANUAL
In order to continue serving our customers and providing the best products, our product information
including our user manuals may receive updates from time to time. Please check our website for the
latest user manuals and product materials. 07/16/18
GN24CW/GN24CB
3
Table of Contents
Section 1: Safety Precautions................................................................4
Section 2: Box Contents ......................................................................... 5
Section 3: Product Overview .................................................................6
3.1 – Monitor Buttons .........................................................................6
3.2 – Monitor Ports .............................................................................6
Section 4: Stand Installation .................................................................. 7
Section 5: Mount Installation .................................................................8
Section 6: Connectivity Options ...........................................................9
6.1 – Connecting the Power Cable .....................................................9
6.2 – DP Connectivity ........................................................................9
6.3 – HDMI Connectivity ....................................................................9
Section 7: Basic Operation ....................................................................10
Section 8: Indicator Light .......................................................................10
Section 9: OSD ........................................................................................11
9.1 – OSD Menu Functions ................................................................12
Section 10: ECO Modes and Gameplus Switching ..............................13
Section 11: Troubleshooting ..................................................................14
Section 12: Specifications ......................................................................15
12.1 – Resolution Compatibility for DP ...............................................16
Section 13: 1 Year Limited Hardware Warranty ...................................16
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Section 1: Safety Precautions
Read and observe the following warnings and information below.
1. Before cleaning, always unplug your monitor. It is recommended that you use
dry cloth or lightly damp cloth to clean your monitor. Dry cloth is, however,
the safest. If using damp cloth, wait for your monitor to completely dry before
plugging it in again.
2. Do not use alcohol or ammonia-based cleaner and/or liquids to clean your
monitor.
3. This monitor features ventilation openings on the back of the unit. Avoid blocking
these openings to prevent the monitor from overheating.
4. Avoid placing this monitor near any heat sources e.g: portable heaters or heating
vents, as this may cause damage to your monitor.
5. Do not spray cleaner and or any kind of liquid directly onto the monitor’s screen
or any part of the monitor.
6. Do not insert anything into any part of the monitor especially the ventilation
openings.
7. Always make sure your monitor is placed on a secure, level surface to prevent it
from falling and sustaining damage.
8. Unplug your monitor during any extended periods of non-use.
9. Do not place heavy items on the monitor or monitor cables.
10. Do not attempt to disassemble or remove parts from the monitor. Any
disassembly or modication etc. not performed by an authorized technician
can result in damage to the monitor and/or possible exposure to high voltage
electricity which may lead to serious injury or death.
VIOTEK
®
shall not be held responsible for injury or damage of products or persons
due to failure to adhere to the aforementioned precautions or any others noted
hereafter.
5
Section 2: Box Contents
Monitor x 1 Stand Stem x 1 Stand Base x 1
Power Adapter x 1
( DC 12V / 3A)
VESA Adapter x 1NO.1 Screws x 2 NO. 2 Screw x 1
DP Cable x 1
Screwdriver x 1 User Manual x 1
14mm
6mm
The screws come in two sizes, 6mm x 2 and 14mm x 1.
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Section 3: Product Overview
3.1 – Monitor Buttons
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HDMI Connector: Insert one end of the HDMI cable into the computer’s
HDMI output and connect the other end to the monitor’s HDMI port.
8
DP Connector: Insert one end of the DP cable into the computer’s DP output
and connect the other end to the monitor’s DP port.
9
Power Connector
: Insert the power cable to supply power to the monitor.
2 3 4 5 6 1
1
M Menu Button
: Press to display the OSD menu or enter sub-menus.
2
Down Button
: Press to move down in the menus.
3
Up Button
: Press to move up in the menus.
4
E Exit Button
:
Press to exit.
5
Power Button
: Press to turn the monitor on/off.
6
LED Indicator: Changes colors to indicate status. Refer to Section 8.
The E button can also be used to switch between two color gamuts when a
compatible graphics card and either HDMI or DP connections are in use.
3.2 – Monitor Ports
7 8 9
7
Section 4: Stand Installation
Keep the foam underneath the monitor before attaching the stand.
1. Open the package, take out the product with foam still attached, and gently place
it on a desktop or table.
Monitor
Stand Base
Foam
Stand Stem
2. Take out the two parts of the stand, and remove the foam covering the back of the
monitor. Next, insert the stand stem into the opening on the back of monitor then
use the included screwdriver and two NO.1 screws to fasten it to the monitor.
Stand Stem
NO.1 Screws
6mm x 2
3. Use the NO.2 screw to fasten the base to the stem.
NO.2 Screw
14mm x 1
Base
4. Make sure the stand is securely attached to the back of the monitor then remove
the monitor from the remaining foam and stand it up on a table or desk.
8
Section 5: Mount Installation
Keep the foam underneath the monitor before attaching the stand to a mount
or accessory.
1. Open the package, take out the product with foam still attached, and gently
place it on a desktop or table. Remove the extra parts and the foam covering the
back of the monitor. If the monitor is already attached to the stand, remove the
stand and unfasten the two NO.1 screws from it.
Monitor
Stand Base
Foam
Stand Stem
2. Fit the VESA adapter into the opening on the back of monitor, then use the NO.1
screws to fasten it to the monitor.
NO.1 Screws
6mm x 2
VESA Adapter
(75 x 75mm)
3. Follow the directions received with your mount, stand, or accessory and install
the monitor on the wall or xture as desired.
Mount
(Not included)
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Section 6: Connectivity Options
6.1 – Connecting the Power Cable
Connect the included power adapter to the power connector, and then plug the other
end into an wall outlet.
Power Adapter
6.2 – DP Connectivity
In order for the monitor to receive DP signals from the computer, use the DP cable
to connect the monitor to the computer.
DP
DP OUTPUT
DP Cable (Included)
6.3 – HDMI Connectivity
In order for the monitor to receive HDMI signals from the computer, use the HDMI
cable to connect the monitor to the computer.
HDMI OUTPUT
PC
HDMI Cable (Not included)
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Section 7: Basic Operation
1. Insert one end of the DP cable into your PC’s graphics card. An HDMI cable may
also be used. An HDMI cable not included.
2. Connect the other end of the cable to the corresponding connector on your
monitor.
HDMI Connectors
DP Connector
3. Connect the power cable to your monitor then connect the other end to your
power source. It is recommended that you use a surge protector with adequate
voltage if a wall outlet cannot be reached directly.
4. Locate the power button on the monitor and press it to turn the monitor on.
FreeSync
The feature itself is off by default. In order to use this feature, please note you must
have hardware with FreeSync capability, a DP cable, and the latest graphic drivers.
To use this feature, connect your computer and monitor with a DP cable. After
connecting, you may receive a prompt to enable the feature on your computer. If
you do not receive the prompt, you may need to enable the function in your graphics
card menu. See your graphics card manufacturer’s documentation for instructions
on how to turn on and/or enable FreeSync.
Section 8: Indicator Light
Indicator Light
A solid blue light indicates power is on and the monitor is operating normally.
Flashing blue light indicates no video source has been detected. Red light indicates
that no horizontal or vertical signal has been detected or voltage is low. Please
ensure your computer is on and all video cables are fully inserted and/or connected.
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Section 9: OSD
The On-Screen Display (OSD) Menu may be used to adjust your monitor’s settings
and appears on screen after turning on the monitor and pressing the M button.
When using the monitor for the rst time, settings will automatically adjust to
optimal settings according to your computer’s conguration and parts etc.
1. Press any one of the buttons (M, , , E, ) to activate the navigation window.
eco
2. Press M button to enter the OSD menu.
BRIGHTNESS
BRIGHTNESS
CONTRAST
ECO
DCR
STANDARD
OFF
3. Press or to browse functions.
• Highlight the desired function, then press M to enter the sub-menu.
• Press or to browse sub-menus, then press M to highlight the desired
function.
• Press or to highlight an option, then press M to conrm the settings and exit
the current screen.
4. Press E to exit the current screen.
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9.1 – OSD Menu Functions
Main Menu Sub-Menu Options Description
BRIGHTNESS Brightness 0~100 Adjust display brightness
Contrast 0~100 Adjust display contrast
ECO Standard, Game,
RTS, FPS, Movie,
Tex t
Set visual mode
DCR On Turn on DCR function
Off Turn off DCR function
IMAGE Aspect Wide, Auto, 4:3 Set aspect ratio
C O LO R T E M P. Color temp. Warm, User, Cool, Adjust color temperature
Red 0~50 Customize RGB components
Green 0~50
Blue 0~50
OSD SETTING Language
English, 简体
中 文 ，日 本 語 ,
Nederlands,
Français, Deutsch
한국어，Español,
Русский,
Português, Türkçe,
Italiano, Polski
Set OSD language
OSD H. POS. 0 -100 Adjust the OSD horizontal
position
OSD V.POS. 0-100 Adjust the OSD vertical position
OSD Timer 0~60 Set how long the OSD remains
open after non-use
Transparency 0-100 Set the OSD overall
transparency
RESET Reset N/A Reset monitor congurations
MISC Sign al sourc e HDMI 1, HDMI 2,
DP
Display the input signal
Volume 0-100 Adjust audio volume
Low blue ray 0-100 Set blue light ltering level
FreeSync On, Off Turn the FreeSync function on/
off
Overdriver Off, Low, Middle,
High
Set the Overdriver function
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Section 10: ECO Modes and Gameplus Switching
1. Press any one of the buttons (M, , , E, ) to activate the navigation window.
eco
2. Press button to switch Gameplus modes. According to the needs of your
game, choose the corresponding game icon. These game icons are primarily
designed to optimize your aim during shooting games, though they can be used
for other scenarios.
3 Press button to switch ECO modes. These modes include Standard, Text,
Movie, Game, FPS, and RTS modes and can be used to optimize settings
according to your activity. Standard mode is suitable for most activities.
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Section 11: Troubleshooting
The screen is blank
• Press the power button to turn the monitor on.
• Conrm the brightness and contrast settings are set normally.
• Check if the indicator light is ashing. If so, there is no signal from your video
source.
• If your source is a notebook or laptop, be sure that its settings are in mirror or
extension mode and the device itself is powered on.
The image is out of focus
• Ensure the video cable is inserted properly at both ends.
The screen is flashing
• Try an alternative power source. If the current one is insufcient, it may be
causing this issue.
• Ensure devices such as non-shielded speakers, uorescent lighting, AC
transformers, table fans etc. are a safe distance away from your screen to avoid
magnetic disturbances.
The color bleeds or visual effects appear unusual.
• If your screen is all red or blue, or any colors disappear, check to see that the
cable is properly inserted. A loose connection can cause a bad signal.
• Try connecting to another video source for comparison.
The screen appears to be scrolling, rolling, or moving unusually.
• Check that your source frequency is within 55-76Hz.
• Reconnect and ensure your video cable is secure.
The monitor needs cleaning
• Make sure the monitor has been powered off before cleaning.
• Always use soft, non-abrasive cloth when cleaning.
• Use dry, non-abrasive cloth to gently remove debris or dust.
• If necessary, lightly dampen a non-abrasive cloth with water and gently clean the
surface.
• Never use alcohol or ammonia-based cleaning solutions.
• Never spray liquid directly onto any part of the monitor.
The indicator light does not work
• Check if the power is on.
• Check if the power line connected with power.
Cannot plug and play.
• Ensure that the monitor is compatible with PC.
• Inspect the graphics card to ensure that they are compatible with the monitor.
• Ensure that the pins in the interface are curved.
Dim image
• Adjust the brightness and contrast ratio.
Image jitter/moire pattern
• Nearby electric equipment may interfere with the monitor.
Light indicator is on or flashing, but there is no image displayed on screen
• Check that the monitor is powered on.
• Check if the graphics card is installed properly.
• Check if the signal line connects securely with the monitor.
• Check if the pins in the interface are curved.
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Color shortage (red, green, or blue)
• Ensure that the pins in the interface are curved.
Image position is not centered/the size is not right
• Please adjust Clock or Auto setting.
Color difference (colors are not optimized)
• Adjust RGB color or reset color temperature.
Section 12: Specifications
Item Detail
Model Number GN24CW/GN24CB
Screen Size 23.6’’
Curvature 1800R
Viewing Angle 178° (H)/178° (V)
Aspect Ratio 16:9
Resolution 1920x1080p
Backlight E-LED
LED Indicator Power on: Blue (LED); Power saving : Blue Flicker
(LED)
Typical Brightness 250 cd/m
2
Default Color Temp. 6500
Color Gamut 95% sRGB; 68% NTSC
Contrast Ratio 3,000:1 (Static), 1,000,000:1 (Dynamic)
Dot Pitch 0.09052 x 0.271mm
Response Time 4 ms GTG
Refresh Rate 144Hz
Speaker 4Ω/3W x 2
Ports DP x 1, HDMI x 2
Power Adapter OUTPUT: DC 12V / 3A
INPUT: AC100-240V ~ 50/60Hz
Power Consumption Typical: 28W, Max:42W; Standby <=0.5W
OSD Language
English, 简体中文，日本語, Nederlands, Français,
Deutsch한국어，Español, Русский, Português, Türkçe,
Italiano, Polski
Usage Temp. 32°F~95°F (Operating), -4°F~140°F (Storage), 10-90%
RH (Non-Condensing)
Tilt Angle Forward -5°; Backward 15°
VESA Compatibility 75X75 mm
Dimension (With Stand) 21.3 x 7.6 x 15.6 in
Weight (Net/Gross Weight) 6.8 lbs / 10.3 lbs
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12.1 – Resolution Compatibility for DP
System Requirements below are the minimum system requirements for your
GN24CW/GN24CB monitor. The requirements are recommended in order to
properly use all of the monitor’s features and ensure high-quality picture. Minimum
Requirements Operating System: Windows® 7 / Windows® 8 / Windows® 10 64-bit
(latest service pack) or higher, Processor (CPU): Intel® Core™ i5 or AMD Phenom™
II X3 or higher, Graphics Card: NVIDIA® GeForce® GTX 950 or AMD Radeon™ R9
380 or higher, Memory: 6 GB RAM, All trademarks and registered trade names are
the property of their respective owners.
Section 13: 1 Year Limited Hardware Warranty
Your VIOTEK
®
GN24CW/GN24CB Curved Gaming Monitor (”Product”) includes a
One Year Limited Hardware Warranty (“Warranty”). The Warranty covers product
defects in materials and workmanship under normal use. This Warranty is limited
to residents of the United States and Canada only and is available only to original
purchasers. This Warranty gives you specic legal rights and you may also have other
rights which vary from state to state.
This Warranty starts on the date of your purchase and lasts for one year (the “Warranty
Period”). The Warranty Period is not extended if the Product is repaired or replaced.
We may change the availability of this limited warranty at our discretion, but any
changes will not be retroactive.
Warranty services are provided by Warranty Pro (“WP”). If a hardware defect arises
and a valid claim is received within the Warranty Period, at its option and to the extent
permitted by law, WP will: (1) repair the hardware defect by using new or refurbished
parts that are equivalent to new in performance and reliability; or (2) exchange the
Product with a product that is new or refurbished which is substantially equivalent to
the original product. This Warranty is for one replacement only of like-items and does
not cover items out of production if the product is no longer made or stocked. This
Warranty is not assignable or transferable. The original purchaser may call WP’s toll-
free number at 1-855-229-9472 for service request.
When a product or part is exchanged, any replacement item becomes your property
and the replaced item becomes WP’s property. This warranty only covers technical
hardware defectiveness during the warranty period and under normal use conditions.
WP does not warrant uninterrupted or error-free operation of this Product. This
Warranty does not cover any damage due to: (a) transportation; (b) storage; (c)
improper use; (d) failure to follow the product instructions or to perform any preventive
maintenance; (e) modications; (f) unauthorized repair; (g) normal wear and tear; or
(h) external causes such as accidents, abuse, or other actions or events beyond our
reasonable control.
Important: Do not disassemble the Product. Disassembling the Product will void this
Warranty. Only WP or a party expressly authorized by WP should perform service on
this Product.
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DISCLAIMER OF WARRANTY: THE REMEDIES DESCRIBED ABOVE ARE
YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR
ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER
NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR
THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES
BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE
DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.
THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING
WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS
EXPRESS LIMITED WARRANTY.
DECLARATION OF CONFORMITY
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
FCC RELATED INFORMATION:
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modications to this equipment. Such modications could void the
user’s authority to operate the equipment.
COPYRIGHT © 2018 VIOTEK.
ALL RIGHTS RESERVED.
