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18
FAQ
If the vacuum is not working properly, please refer to the table below.
ErrorsPossible CausesSolutions
Vacuum does not work.
Vacuum is out of battery or
low on power.
Fully charge the vacuum,
then resume use.
Overheat protection mode
triggered by a blockage.
Clean the suction openings
or air duct. Wait until the
vacuum cools down, then
reactivate it.
Suction opening or airway
passage is blocked.
Clear any blockage from
suction opening or air duct.
Weak suction force.
Dust bin is full and/or lter
assembly is clogged.
Empty the dust bin and
clean the lter assembly.
Attachment is blocked.
Clear any blockages in the
attachment.
Motor makes a strange
noise.
Main suction opening or
extension rod is blocked.
Clear any blockage in the
main suction opening or
extension rod.
The battery indicator does
not light up when charging.
The charger does not plug
into the vacuum well.
Check whether the charger
is properly plugged into the
vacuum.
The battery is charged
and switches to Sleep
Mode automatically.
The vacuum runs normally.
If the problem persists after
ruling out the above two
possibilities.
Please contact the after-
sales service department
for maintenance.
Charging too slow
Battery temperature is
too low or too high.
Wait until the battery's
temperature returns
normal, then resume use.
EN
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