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78
5.2 Troubleshooting
INFORMATION CODE DESCRIPTION POSSIBLE CAUSES SOLUTION
E2
The command zone switches off due to
an excessively high temperature
The temperature inside
the electronic parts is too
high
Wait for the hob to cool
before reusing it
ERR03
+
acoustic signal
Continuous (permanent) key activation
is detected. The interface switches off
after 10 seconds.
Water, pots or kitchen
tools are on top of the
user interface.
Clean the surface,
remove any objects from
the surface.
For all other error
signals
( E … U … )
Call customer service and report the error code
5.3 Customer service
Before contacting Customer Service
1. Check that you cannot solve the problem yourself based on the points described in "Troubleshooting".
2. Switch the device off and on again to see if the problem resolves itself.
If the fault persists after the above checks, contact the nearest Customer Service.
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