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15
Troubleshooting
Problem Possible Solution
LCD display is dim.
Scale may be on standby. Place an item on
the scale for measurement, or turn off the
scale by pressing and holding
for 3
seconds.
Replace the batteries.
LCD display shows “Lo”. Battery is low. Replace the batteries.
Scale does not turn on.
Replace the batteries.
Insert batteries under the correct polarity as
marked in the battery compartment.
Scale cannot connect to
the VeSync app.
Make sure your mobile device is within
30 ft / 10 m of the scale.
Some Bluetooth devices can only exchange
data with 1 other Bluetooth device at a
time. Make sure the scale is not currently
connected to any other phone or app.
Display shows “Err”.
Weight exceeds 176.4 oz / 11 lb / 5000 g /
5000 mL. Promptly remove item from scale
to protect its weight sensors. Use a different
scale with a higher weight range.
Note: If you still need help, please contact Customer Support (page 19).
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