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72
TROUBLESHOOTING
Wi-Fi
Customer Care and Service
Contact an LG Electronics customer information centre.
• To find an LG Electronics authorised service personnel, visit our website at
www.lg.com
and follow the instructions found there.
• Self-repair is not recommended as it could further damage the device and void the
guarantee.
• Spare parts referenced in Regulation 2019/2023 are available for a minimum
duration of 10 years.
Symptoms Possible Cause & Solution
Your home
appliance and
smartphone are
not connected to
the Wi-Fi network.
The password for the Wi-Fi that you are trying to connect
to is incorrect.
• Find the Wi-Fi network connected to your smartphone and
remove it, then register your appliance on
LG ThinQ
.
Mobile data for your smartphone is turned on.
• Turn off the
Mobile data
of your smartphone and register
the appliance using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination
of English letters and numbers. (Do not use special
characters).
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the
wireless router to 2.4 GHz and connect the appliance to the
wireless router. To check the router frequency, check with
your internet service provider or the router manufacturer.
The distance between the appliance and the router is too
far.
• If the distance between the appliance and the router is too
far, the signal may be weak and the connection may not be
configured correctly. Move the location of the router so that
it is closer to the appliance.
global_main.book.book Page 72 Tuesday, May 25, 2021 11:26 AM
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