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5
FREQUENTLY ASKED QUESTIONS
Please review these frequently asked questions on the next few pages prior to using your heater.
Q. My heater emits a strange odor when I first open the box and when I turn the heater on for the first
time. Why is this happening?
A. This is normal. This heater is treated with a special heat safe/resistant coating. This odor will sometimes
be present when the box is opened. When the coating is exposed to heat, it produces this particular odor
during the first few hours of operation. This will dissipate after the break-in period. If you are sensitive to
odors, you may want to pre-burn the unit in a garage with the door open until the initial odor dissipates.
Q. If my heater runs on its max wattage setting, how many BTUs is that?
A. This heater is intended to be used as supplemental heat in areas most needed. It may take several
minutes to several hours to heat your area, depending on various factors. The below chart provides BTU
tr
anslations for different wattages.
WATTAGE BTUS
1,500 5,118
1,000 3,412
750 2,559
500 1,706
350 1,194
Q. Once I plug the unit in and turn it on, how long will it take to heat my room?
A. The heating process in the heater begins immediately upon powering on and setting the desired
temperature above the ambient temperature. A noticeable change in the ambient temperature of the
room will vary due to variables such as the location of the heater (in the home), floor plan and size of the
room, how well the room is insulated, how many doors/windows, how much bare concrete (acts as a heat
sink with any type of heating), the opening and closing of an exterior door, long hallways, high ceilings, etc.
Customers with smaller rooms experience quick heat changes. Rooms with larger and open floor plans
can expect up to 24 hours to completely heat up.
Q. I do not have a grounded outlet. Can I use adapters, a power strip?
A. NO! If you do not have a grounded outlet, contact a
certified electrician for advice. Removing or altering
any part of the heater’s original design or intent (including the power cord) will void the warranty and
make you liable for any unexpected or hazardous results.
Q. Can I use more than one heater at a time? Can I use the heater and another appliance at the same
time?
A. Yes, but make sure they are not plugged into the same circuit. Each heater requires its own minimum 15-
amp circuit with no other items plugged into that circuit or outlet. This is because heaters are considered
appliances and draw out high amperage. If you are unsure your circuit meets these requirements, verify
with a certified electrician.
WARNING: Risk of fire, damage to property, or injury may result if requirements are not met.
Q. My heater has a built in UV-LED light function, how does it work?
A. This Innovative always on function, UV-LED light is embedded safely inside the heating chamber,
protecting your eyes and actively using a specific light wavelength to help kill germs and bacteria. As
airflow is taken into the heater, the dirty air particles are blasted with UV light, effectively disinfecting the
air before it is released back into the room. Works with or without heat.
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