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If you have any problems or queries please call our Customer Relations team first for expert help and advice:
0345 602 1454 - UK (01) 677 4003 - Ireland or consult our website - www.tefal.co.uk
Problems with your steam generator?
PROBLEMS CAUSES SOLUTIONS
The steam generator does not switch on or
the iron indicator light and the «ON-OFF»
light are not lit up.
The appliance is not switched on.
Check that the appliance is plugged in
correctly to a working power socket and that
it is switched on. Press the «ON-OFF» button.
The «AUTO-OFF» system has activated after
30 minutes of non-use and has switched off
your steam generator.
Press the «ON-OFF» restart button located
under the control panel.
Water runs out of the holes in the soleplate.
The soleplate is not hot enough.
Wait for the thermostat light on the iron and
fabric selection light to stop flashing before
activating the steam control.
The water has condensed in the pipes
because you are using steam for the first time
or you have not used it for a few minutes.
Press the steam button while holding your
iron away from the ironing board until the
steam starts to come out.
Water streaks appear on the linen.
Your ironing board cover is saturated with
water as it is not suited to the power of a
steam generator.
Ensure that you have suitable vented/mesh
ironing board.
White streaks come through the holes in
the soleplate.
Scale is coming out of the boiler because it is
not being rinsed regularly.
Rinse the collector (see § descaling your
steam generator).
Brown streaks come through the holes in the
soleplate and stain the linen.
You are using chemical descaling agents or
additives in the water for ironing.
Never add any products to the water tank
(see § what water can I use?).
Your linen is not rinsed sufficiently or
you have ironed a new garment before
washing it.
Ensure linen is rinsed thoroughly to remove
any soap deposits or chemicals on new
garments which may be sucked up by
the iron.
Fabric fibres have accumulated in the holes of
the soleplate and are burning.
Clean the soleplate with a non-metallic
sponge. Vacuum the holes from time to time.
The soleplate is dirty or brown and may
stain the linen.
You are using starch.
Always spray starch on the reverse side of the
fabric to be ironed.
You are ironing at too high a temperature.
See our recommendations regarding
temperature control settings
There is no steam or there is little steam.
The water tank is empty (red warning light
flashing).
Fill the water tank and press the «OK» until
the light goes out.
The red «tank empty» button is flashing even
though the tank has been filled.
You have not pressed the «OK» restart button.
Press the «OK» restart button on the control
panel.
Steam escapes from around the anti-calc
collector.
The collector is not tightened correctly.
Tighten the collector but do not overtighten
it.
The collector seal is damaged. Contact an Approved Service Centre.
Steam or water is coming out from under
the appliance.
The appliance is faulty.
Stop using the steam generator and contact
an Approved Service Centre.
The «Anti-Calc» button is flashing even
though the collector has been rinsed.
You have not pressed the «OK» restart button.
Press the «OK» restart button located under
the control panel.
The soleplate is scratched or damaged.
You have put your iron down on a metal iron
rest or ironed over zips or metal fasteners.
Always stand the iron upright or on the
iron rest and do not iron over zips or metal
fasteners.
Your have cleaned your soleplate with an
abrasive or metal pad.
See chapter «Cleaning the soleplate».
The red «tank empty» light is flashing and
the «ON-OFF» button does not work.
The appliance has been stored in a cold place
(approximately <10C°).
Unplug the appliance.
Wait 3 hours for the appliance to reach room
temperature.
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