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4
3. Can not turn on fireplace?
29
A: Check your ODS pilot (low Oxygen in room), pilot fire, gas supply, wall switch and thermopile first!
All remote models are NOT power supply. They do NOT output voltage or current to gas valve. They only
process the millivolt voltage generating from thermopile if the pilot fire is on.
Therefore, you can NOT turn on the fireplace fire / gas if the pilot fire is OFF or the thermopile is out of
operation (no millivolt voltage generated when heated). This is a safety protection from gas leakage. Please
check before return.
4. What AA, AAA battery brand to use?
A: Choose Leak-Proof AA, AAA batteries.
We strongly recommend the Energizer AA & AAA Ultimate Lithium Batteries or quality equivalents which
are Leak-Proof.
ATTENTION: Any corrosion caused by batteries leak will damage remote control devices. This issue will be
regarded as improper use by user.
FAQ (2/3)
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