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20
EN
Troubleshooting connection problems
If your Klarstein device cannot be found in the WiFi, check the following:
• Is the device plugged in?
• Is the WiFi feature of my phone enabled?
• Is the WiFi function of the Klarstein device activated? (Follow the instructions in the
app)
• Has the WiFi password been entered correctly?
• Are the router, Klarstein device and smartphone in the immediate vicinity during the
connection attempt? (Ideally no more than 5 m apart)
• If you have deactivated the 2.4 GHz band in the settings of your wireless router,
activate it in your router settings.
Note: For further help, follow the instructions in the app when setting up the
connection.
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