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25
EN
TROUBLESHOOTING
Problem Cause Potential solution
The compressor is not functioning as
normal and is making a humming noise.
The voltage is lower than
recommended.
Turn the device o and turn it back on
once the voltage has recalibrated.
The "ADD WATER" sign has come on. Not enough water in the tank. Fill the tank up to the MAX line.
The pump is blocked. Clean the pump.
The pump is broken. Please contact customer service.
The display is not showing anything. There is no power or an issue with the
fuse.
Please plug the device in or check your
fuse box.
The ice cubes are too big or the ice is
sticking together.
The wrong ice cube size has been
selected.
Choose small ice cubes for cold
temperatures.
Ice from the last cycle has been left in
the container.
Stop ice production immediately and
wait until the ice cubes in the container
have melted.
The evoparator is too low. Push the evaporator slightly upwards.
Ice is being produced, but it isn't
landing in the container.
The ice scoop is broken. Please contact customer service.
The conditions for ice cube production
are ne, however, no ice cubes are
being produced.
The cooling agent is running out. / The
closed system is blocked.
Please contact customer service.
The error display is ashing. Ice cube blockage. Please remove the ice from the
container, start the device again by
pressing ON/OFF.
The motor is broken. Please contact customer service.
The viewing window is open and
exposed to light.
Ensure the viewing window is closed
during ice cube production.
The machine is functional, however,
the water is warmer than it was at the
beginning of the cycle.
There is a fault with the magnet. Turn the device on for 1 minute. Stop
the cycle and then pull out the plug.
Repeat this procedure again three
minutes later. Wait 5 more minutes
before turning the device on again.
The magnet valve is broken. Please contact customer service.
Ice is being produced, but it isn't
passing through the evaporator.
The magnet valve is broken. Please contact customer service.
There is a fault with the motherboard Please contact customer service.
Ice production is active, but no ice is
being produced.
There is no cooling agent in the
compressor.
Please contact customer service.
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