OWNER'S MANUAL
DRYER
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
DLHC1455*
MFL71424396
Rev.01_030521
www.lg.com
Copyright © 2021 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS
2
3 IMPORTANT SAFETY
INSTRUCTIONS
3 READ ALL INSTRUCTIONS BEFORE USE
3 WARNING STATEMENTS
6 CAUTION STATEMENTS
7 PRODUCT OVERVIEW
7 Product Features
9 INSTALLATION
9 Before Installing
10 Choosing the Proper Location
14 Leveling the Appliance
14 Reversing the Door
16 Stacking the Appliance
17 Connecting Electric Dryers
17 Special Electrical Requirements
18 Final Installation Check
19 OPERATION
19 Before Use
20 Loading the Dryer
21 Control Panel
23 Drying Cycles
27 Options and Extra Functions
30 SMART FUNCTIONS
30 LG ThinQ Application
32 Smart Diagnosis
TM
Function
34 MAINTENANCE
34 Regular Cleaning
36 Periodic Cleaning
38 Care in Cold Climates
40 TROUBLESHOOTING
40 FAQs
41 Before Calling for Service
45 WARRANTY
45 CANADA
3IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Safety Messages
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.
WARNING STATEMENTS
WARNING
• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this
product, follow basic precautions, including the following:
Installation
• Before use, the appliance must be properly installed as described in this manual.
• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.
• To reduce the risk of severe injury or death, follow all installation instructions.
• The appliance must be installed and electrically grounded by qualified service personnel in accordance
with local codes.
• Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance.
• When moving or installing the appliance in a different location, call qualified service personnel for
installation and service.
• Keep packing materials out of the reach of children. Packaging material can be dangerous for
children.There is a risk of suffocation.
• Moving or installation of the appliance requires two or more people.
• This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or
aircraft.
• This appliance must be positioned near to an electrical power supply.
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
• Do not install the appliance in humid spaces.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages
will follow the safety alert symbol and either the word WARNING or CAUTION.
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and
tell you what may happen if the instructions are not followed.
4 IMPORTANT SAFETY INSTRUCTIONS
• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children
might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight
chambers.
• Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and
safety glasses.
• Place the appliance at least 18 inches above the floor for a garage installation.
• Do not install near another heat source such as a stove, oven or heater.
• Keep area around the exhaust opening and adjacent surrounding areas free from the accumulation of
lint, dust, and dirt.
• The appliance must not be supplied through an external switching device, such as a timer, or connected
to a circuit that is regularly switched on and off by a utility.
• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during
servicing. Service personnel – Do not contact the following parts while the appliance is energized: Motor,
Control Board, Noise Filter.
Operation
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.
• Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not
use a cord that shows cracks or abrasion damage along its length or at either end.
• If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug
it immediately, and contact an LG Electronics customer information center.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight
out from the outlet.
• Do not use an extension cord or adapter with this appliance.
• Do not grasp the power cord or touch the appliance controls with wet hands.
• Do not modify or extend the power cord.
• If the appliance has been submerged, contact an LG Electronics customer information center for
instructions before resuming use.
• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.
• Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags,
etc.), gasoline, chemicals and other flammable vapors and liquids.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person responsible for their safety.
• Use this appliance only for its intended purpose.
• Do not abuse, sit on, or stand on the door of the appliance.
• Do not allow children to play on, in or with the appliance. Close supervision of children is necessary when
the appliance is used near children.
• Do not tamper with controls.
• Do not put oily or greasy clothing, candles or flammable materials on top of the appliance.
• Do not reach into the appliance if the drum is moving.
• Do not dry articles that have been previously cleaned in, washed in, soaked in, soiled with or spotted
with gasoline, dry cleaning solvents, vegetable oil, cooking oil or other flammable or explosive
substances, as they give off vapors that could ignite or explode.
• Do not use heat to dry articles containing foam rubber or similarly textured rubber-like materials.
• Do not store plastic, paper, or clothing that may burn or melt on top of the dryer during operation.
5IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
• Always check the inside of the appliance for foreign objects.
• Do not place items exposed to cooking oils in your dryer. Items contaminated with cooking oils may
contribute to a chemical reaction that could cause a load to catch fire. To reduce the risk of fire due to
contaminated loads, the final part of a tumble dryer cycle occurs without heat (cool down period). Avoid
stopping a tumble dryer before the end of the drying cycle unless all items are quickly removed and
spread out so that the heat is dissipated.
• Do not let children or pets climb inside the dryer drum.
• Do not put living animals such as pets inside the appliance.
• Do not put any part of your body, such as your hands or feet, or metal objects under the appliance.
• Do not let your hand get pinched when opening or closing the dryer door.
Maintenance
• Do not repair or replace any part of the appliance. All repairs and servicing must be performed by
qualified service personnel unless specifically recommended in this Owner’s Manual. Use only
authorized factory parts
• Do not disassemble or repair the appliance by yourself.
• Remove any dust or foreign matter from the power plug pins.
• Disconnect this appliance from the power supply before cleaning and attempting any user maintenance.
Turning the controls to the OFF position does not disconnect this appliance from the power supply.
• Remove the door before the appliance is removed from service or discarded to avoid the danger of
children or small animals getting trapped inside.
• Unplug the appliance before cleaning to avoid the risk of electric shock.
• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during
servicing. Service personnel – Do not contact the following parts while the appliance is energized: Motor,
Control Board, Noise Filter.
Grounding Instructions
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or service personnel if you are in doubt whether the appliance is properly
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
• The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the
risk of electric shock by providing a path of least resistance for electric current. The appliance is
equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must
be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes
and ordinances.
• The appliance must be plugged into a properly grounded outlet. Electrical shock may result if the
appliance is not properly grounded. Have the wall outlet and circuit checked by a qualified electrician to
make sure the outlet is properly grounded. Failure to follow these instructions may create an electric
shock hazard and/or a fire hazard.
6 IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
CAUTION STATEMENTS
CAUTION
• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or
property when using this product, follow basic precautions, including the following:
Installation
• Install the appliance on a firm and level floor.
• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed
to outdoor weather conditions.
Operation
• Clean the lint filter before or after each load.
• Do not use fabric softeners or products to eliminate static unless recommended by the manufacturer of
the fabric softener or product.
• If the drain hose is frozen in winter, thaw it out before use.
7PRODUCT OVERVIEW
ENGLISH
PRODUCT OVERVIEW
Product Features
The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.
Front View
a Water Container
b Control Panel
c Door
d Drain Tube
Rear View
a Terminal Block Cover
b External drainage of condensed water
8 PRODUCT OVERVIEW
Product Specifications
The appearance and specifications listed in this manual may vary due to constant product improvements.
Electrical requirements: Please refer to the rating label for detailed information.
NOTE
• Model numbers can be found on the cabinet inside the door.
Accessories
a Drain hose
b Drying rack (sold separately)
c Stacking kit
NOTE
• For your safety and extended product life, use only authorized components. The manufacturer is not
responsible for product malfunction or accidents caused by the use of unauthorized components or
parts.
Model DLHC1455*
Description Heat Pump Electric Dryer
Dimensions (Width × Depth × Height) 24'' x 26 3/8'' x 33 1/2'', 45 1/4'' (Depth with door
open)
60 cm x 67 cm x 85 cm, 115 cm (Depth with door
open)
Net Weight 127.9 lb (58 kg)
Drying Capacity Normal Cycle IEC 4.2 cu.ft (19.8 lb/9 kg)
9INSTALLATION
ENGLISH
INSTALLATION
Before Installing
Installation Overview
Please read the following installation instructions first after purchasing this dryer or transporting it to
another location.
a Choosing the Proper Location
b Leveling the Appliance
c Connecting the Power Cord
d Final Installation Check
10 INSTALLATION
Choosing the Proper
Location
WARNING
• Read all installation instructions completely
before installing and operating the appliance. It
is important that you review this entire manual
before installing and using the appliance.
Detailed instructions concerning electrical
connections and additional requirements are
provided on the following pages.
Electricity
Use an individual, grounded electrical outlet
located within 2 ft. (61 cm) of either side of the
appliance.
WARNING
• Do not install or store the appliance in an area
where it will be exposed to water and/or
weather.
NOTE
• Check code requirements that limit, or do not
permit, installation of the dryer in garages,
mobile homes or sleeping quarters. Contact
your local building inspector.
Flooring
To avoid noise and vibration, the appliance must
be installed and leveled on a solidly constructed
floor with a maximum slope of 1 inch (2.5 cm). If
required, adjust the leveling legs to compensate
for the unevenness of the floor.
NOTE
• A sturdy floor is needed to support the total
appliance weight when loaded. The combined
weight of a companion appliance should also be
considered.
• Clothes may not tumble properly, and automatic
sensor cycles may not operate correctly if the
appliance is not level.
• Far garage installation, you will need to place the
appliance at least 18 inches (45.7 cm) above the
floor. The standard pedestal height is 15 inches
(38 cm). You will need 18 inches (45.7 cm) from
the garage floor to the bottom of the appliance.
Ambient Temperature
Install the appliance in an area where the
temperature is over 45 ℉ (7 ℃).
If the temperature around the appliance is too low,
the appliance might not shut off at the end of an
automatic cycle. This can result in longer drying
times.
Dimensions
W 24" (60 cm)
H 33 1/2" (85 cm)
D 25 1/4" (64 cm)
D' 26 3/8" (67 cm)
D" 45 1/4" (115 cm)
W
D
D’’
D’
H
11INSTALLATION
ENGLISH
Dimensions and Clearances
The following clearances are recommended for the appliance.
• Additional clearances should be considered for ease of installation and servicing.
• Additional clearances should be considered on all sides of the dryer to reduce noise transfer.
Installation spacing for Recessed Area or Closet Installation
- Description Dimension/Clearance
A Upper Ventilation Opening
2 48 sq. in. (310 cm
2
)
B Lower Ventilation Opening
2 24 sq. in. (155 cm
2
)
C Distance to Ventilation Opening
2 3″ (76 mm)
D Overhead Cabinet Depth
1 14″ (356 mm)
E Distance to the Overhead Cabinet/Shelf
2 18″ (457 mm)
F Front Clearance 1″ (25 mm)
G Depth 26 3/8″ (670 mm)
HBack Clearance
2 5″ (127 mm)
I Side Clearance
2 1″ (25 mm)
JWidth 24″ (600 mm)
K Height of Cabinet Opening 33 1/2″ (850 mm)
12 INSTALLATION
Closet Ventilation Requirements
Closets with doors must have both an upper and lower vent to prevent heat and moisture buildup in the
closet. One upper vent opening with a minimum opening of 48 sq. in. (310 cm
2
) must be installed no lower
than 6 feet above the floor. One lower vent opening with a minimum opening of 24 sq. in. (155 cm
2
) must
be installed no more than one foot above the floor. Install vent grills in the door or cut down the door at
the top and bottom to form openings. Louvered doors with equivalent ventilation openings are also
acceptable.
NOTE
• There should be at least a little space around the dryer (or any other appliance) to eliminate the transfer
of vibration from one appliance to another. If there is enough vibration, it could cause appliances to
make noise or come into contact, causing paint damage and further increasing noise.
• No other fuel-burning appliance can be installed in the same closet as a dryer.
Installation Spacing for Recessed Area or Closet, with Stacked Washer and Dryer
† Differs depending on the washer dimensions.
- Description Dimension/Clearance
A Upper Ventilation Opening
2 48 sq. in. (310 cm
2
)
B Lower Ventilation Opening
2 24 sq. in. (155 cm
2
)
C Distance to Ventilation Opening
2 3″ (76 mm)
D Front Clearance
2 1″ (25 mm)
EBack Clearance
2 5 1/2″ (140 mm)
F Top Clearance to the Ceiling
2 6″ (152 mm)
G
Height to the Top of Stacked Appliances
†
67″ (1700 mm)
H Side Clearance
2 1″ (25 mm)
I
Width
†
24″ (600 mm)
13INSTALLATION
ENGLISH
Installation Spacing for Cabinet
For cabinet installation with a door, minimum ventilation openings in the top of the cabinet are required.
- Description Dimension/Clearance
A Depth of Ventilation Opening
2 7″ (178 mm)
BBack Clearance
2 5″ (127 mm)
C Depth 26 3/8″ (670 mm)
D Front Clearance
2 1″ (25mm)
E Side Clearance
2 1″ (25 mm)
FWidth 24″ (600 mm)
G Clearance to Top of Cabinet
2 9″ (229 mm)
14 INSTALLATION
Leveling the Appliance
WARNING
• Use long-sleeved gloves and safety glasses.
• The appliance is heavy. Two or more people are
required when installing the appliance.
Checking the Level
Position the appliance in the final location and
place a level across the top of the appliance.
a Level
b Leveling Feet
NOTE
• All four leveling feet must rest solidly on the
floor. Gently push on the top corners of the
appliance to make sure that the appliance does
not rock from corner to corner.
• Adjust the leveling feet only as far as necessary
to level the appliance. Extending the leveling feet
more than necessary may cause the appliance to
vibrate.
• To ensure that the appliance provides optimal
drying performance, it must be level. To
minimize vibration, noise, and unwanted
movement, the floor must be a perfectly level,
solid surface.
Adjusting the Leveling Feet
Use an adjustable wrench to turn the leveling feet.
Unscrew the legs to raise the appliance or screw in
the legs to lower it. Raise or lower with the leveling
feet until the appliance is level from side to side
and front to back. Make sure that all four leveling
feet are in firm contact with the floor.
NOTE
• If you are installing the appliance on the optional
pedestal, you must use the leveling feet on the
pedestal to level the appliance. The appliance
leveling feet should be fully retracted.
Reversing the Door
WARNING
• Support the door with a stool or box that fits
under the door, or have an assistant support the
weight of the door.
• Avoid dropping the door.
• Unplug the appliance or turn off power at the
main circuit breaker before beginning door
reversal.
• Always reverse the door BEFORE stacking the
appliance on top of the washer.
Tools Required
• Phillips screwdriver
• Large flat blade screwdriver (recommended for
hinge screws if they are tight or your Phillips
screwdriver is worn)
• Small flat blade screwdriver (for lifting out parts)
Door Reversal Instructions
The instructions here are for changing the door
swing from a right to a left side hinge. If the door
has been reversed, and it is necessary to change it
back, use care when following these instructions.
Some of the illustrations and the left/right
references will be reversed, and you will need to
read the instructions carefully.
WARNING
• Do not reverse the door while the appliance is
stacked on a washing machine.
• Before removing the hinge screws, have an
assistant support the weight of the door. The
door could fall on the floor due to the weight of
the door.
15INSTALLATION
ENGLISH
• For safety reasons, two or more people need to
work together to reverse the door.
NOTE
• The appearance of the screws varies and the
screws must be inserted differently depending
on the position. Make sure that you've selected
the correct screw before tightening.
1 Open the door and remove 2 screws on the
door hinge
a. Remove the door from the
cabinet b and place it inside facing up on a
non-scratching surface.
WARNING
• Be sure to support the weight of the door before
removing the hinge screws.
2 Remove 8 screws and remove the hinge
assembly c from the door.
• There are 6 screws on the front and 2
screws on the side.
3 Remove the 3 screws from the door latch
assembly
d which is mounted between the
door and the hinge assembly. Remove the
screw in the door latch.
4 Swap the position of the hinge assembly c
and the door latch assembly
d and
reassemble. Refer to steps 2 and 3 for the
location and number of screws when
reassembling.
5 On the appliance cabint, unscrew 2 screws
and remove the door catch
e. Reassemble it
on the opposite side of the door.
6 Remove the 2 decorative screws from the
appliance cabinet and insert them on the
opposite side.
c
d
cd
16 INSTALLATION
7 Reassemble the door on the cabinet using the
screws removed in step 1. Make sure that the
door opens, closes and latches properly.
Stacking the Appliance
Stacking Kit Overview
In order to stack the appliance, an LG stacking kit
is required.
a Dryer
b LG Front Load Washing Machine
The appliance may only be stacked on top of an LG
front load washing machine. Do not attempt to
stack the appliance on any other washing
machine, as it could result in damage, injury or
property damage.
Tools Required
• Phillips screwdriver
Stacking Kit Installation
WARNING
• The weight of the appliance and the height of
installation make this stacking procedure too
risky for one person. Two or more people are
required when installing the stacking kit.
• Place the washer on a solid, stable, level floor
capable of supporting the weight of both
appliances.
• Do not stack the washer on top of the dryer.
• If appliances are already installed, disconnect
them from all power, water, and drainage
connections.
1 Place the appliance on the top of an LG front
load washing machine.
2 Remove the 1 screw from the bottom of the
rear cover on each side.
3 Align the hole in the bracket with the hole in
the rear cover of the appliances.
• If using the 24″ (600 mm) top plate:
• If using the 21 7/8″ (550 mm) top plate:
4 Use the 2 screws removed earlier to hold the
stacking brackets in place on each side.
5 Use the four 0.6″ (16 mm) screws provided in
the accessory box to secure the brackets in
place.
Shape and
assembly
direction
Washing Machine Top plate size
21 7/8 inch
(550 mm)
24 inch (600
mm)
17INSTALLATION
ENGLISH
Installing the Optional Drain Hose
Normally, condensed water is pumped up to the
water container where water is collected until
manually emptied. It may be more convenient to
drain water to an external drain, especially when
the appliance is stacked on top of a washing
machine.
Use the connecting T piece to reroute the drainage
as shown below.
1 Remove the anti-backflow cap a and
disconnect the water container hose b from
the T piece.
2 Attach the anti-backflow cap a to the top of
the T piece and connect the optional drain
hose
c to the bottom of the T piece.
CAUTION
• If the drain hose is kinked or pinched, it will not
drain properly.
Connecting Electric Dryers
To reduce the risk of fire or explosion, electric
shock, property damage, injury to persons, or
death when using this appliance, fulfill the
following requirements.
Electrical Requirements
• The wiring and grounding must conform to the
latest edition of the National Electrical Code,
ANSI/NFPA 70 and all applicable local
regulations. Please contact a qualified electrician
to check your home’s wiring and fuses to ensure
that your home has adequate electrical power to
operate the dryer.
• This dryer must be connected to a grounded
metal, permanent wiring system, or an
equipment-grounding conductor must be run
with the circuit conductors and connected to the
equipment-grounding terminal or lead on the
dryer.
• The dryer has its own terminal block that must
be connected to a separate 240 VAC, 60-Hertz,
single-phase circuit, fused at 30 amperes (the
circuit must be fused on both sides of the line).
ELECTRICAL SERVICE FOR THE DRYER SHOULD
BE OF THE MAXIMUM RATE VOLTAGE LISTED ON
THE NAMEPLATE. DO NOT CONNECT THE DRYER
TO 110-, 115-, OR 120-VOLT CIRCUIT.
• If the branch circuit to dryer is 15 ft. (4.5 m) or
less in length, use UL (Underwriters
Laboratories) listed No.-10 AWG wire (copper
wire only), or as required by local codes. If over
15 ft. (4.5 m), use UL-listed No.-8 AWG wire
(copper wire only), or as required by local codes.
Allow sufficient slack in wiring so the dryer can
be moved from its normal location when
necessary.
• The power cord (pigtail) connection between the
wall receptacle and the dryer terminal block IS
NOT supplied with the dryer. Type of pigtail and
gauge of wire must conform to local codes and
with instructions on the following pages.
• Do not modify the plug and internal wire
provided with the dryer.
• The dryer should be connected to a 4-hole
outlet.
• If the plug does not fit the outlet, a proper outlet
will need to be installed by a qualified electrician.
• Connect the power cord to the terminal block.
Each colored wire should be connected to the
same color screw. Wire color indicated on
manual is connected to the same color screw in
the block.
• Grounding through the neutral conductor is
prohibited for: (1) new branch-circuit
installations and (2) areas where local codes
prohibit grounding through the neutral
conductor.
• This dryer is supplied with the neutral wire
grounded. This white ground wire MUST BE
MOVED to the neutral terminal when a 4-wire
cord is to be used, or where grounding through
the neutral conductor is prohibited.
Special Electrical
Requirements
For Mobile or Manufactured Homes
• Any installation in a manufactured or mobile
home must comply with the Manufactured
Home Construction and Safety Standards Title
b
a
a
c
18 INSTALLATION
24 CFR, Part 3280 or Standard CAN/ CSA Z240
MH and local codes and ordinances. If you are
uncertain whether your proposed installation
will comply with these standards, please contact
a service and installation professional for
assistance.
• A 4-wire connection is required for all mobile
and manufactured home installations, as well as
all new construction after January 1, 1996.
• The electrical connection for an electric dryer
must be a 4-wire connection. More detailed
information concerning the electrical connection
is provided in the section Connecting Electric
Dryers.
• To reduce the risk of combustion and fire, the
dryer must be vented to the outside.
• DO NOT vent the dryer under a manufactured
home or mobile home.
• Electric dryers may be vented to the outside
using the back, left, right, or bottom panel.
• Make sure the dryer has adequate access to
outside fresh air to ensure proper operation. The
opening for outside fresh air must be at least 25
sq. in (163 cm
2
).
• Please be aware that venting materials are not
supplied with the dryer. You must obtain the
venting materials necessary for proper
installation.
Final Installation Check
Once you have completed the installation of the
dryer and it is in its final location, confirm proper
operation with the following tests.
Checking Levelness
Once the dryer is in its final location, recheck the
dryer to be sure it is level. Make sure it is level front
to back and side to side, and that all four leveling
feet are in firm contact with the floor.
19OPERATION
ENGLISH
OPERATION
Before Use
WARNING
• To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY
INSTRUCTIONS before operating this appliance.
Operation Overview
1 Ensure the lint filter and water container are
clean.
• Open the door and ensure the lint filter is
clean. When the filter is full with lint, drying
times will be longer than usual.
• Pull out the water container and empty the
condensed water. When the water
container is full, the appliance may stop
during the cycle.
NOTE
• In some cases, the E icon may appear on the
control panel to indicate that the water
container needs to be emptied.
2 Place the clothes into the drum after sorting
and close the door.
• Make sure that clothing is pushed entirely
into the drum and away from the door seal
area. Clothing that gets stuck between the
door and seal may be damaged or damage
the seal.
• Clothes should be sorted by fabric types
and desired dryness level.
• All strings and attached belts of clothes
should be well tied and secured before
being put into the drum.
3 Press the Power button to turn the appliance
on.
• Depending on the model, the Power button
may light up to indicate that the appliance is
ready to dry.
4 Choose a drying cycle by turning the cycle
selector knob.
• If you press the Start/Pause button without
choosing a cycle, the appliance will proceed
with the Normal cycle. Please refer to the
cycle table for detailed information.
5 Press the Start/Pause button to start the
drying cycle.
6 After the drying cycle has finished, open the
door and unload the clothes.
CAUTION
• Be careful! The drum inside may still be hot.
7 Press the Power button to turn the appliance
off.
8 Clean the lint filter and empty the water
container.
9 To help prevent odors, leave the dryer door
slightly open to help air out the drum after
use.
WARNING
• For safety, do not allow children or animals to
climb inside the appliance. They could be injured
or damage the appliance.
NOTE
• The final part of the dry cycle does not use heat.
This cool down period helps prevent damage to
clothing.
• A high ambient temperature and a small room
may both increase drying time as well as energy
consumption.
20 OPERATION
Loading the Dryer
NOTE
• Do not overload the appliance for the best
drying performance and most efficient energy
usage.
General Tips
• Combine large and small items in the same load.
• Close zippers, hooks and drawstrings to prevent
these items from snagging or tangling on other
clothes.
NOTE
• Damp clothes will expand as they dry. Do not
overload the dryer; clothes require room to
tumble and dry properly.
Grouping Similar Items
For the best drying results, and to reduce the
possibility of damage to clothing, sort clothes into
loads that can be dried with the same drying cycle.
Different fabrics have different care requirements,
and some fabrics will dry more quickly than others.
Woolen Items
• Always follow fabric care labels before drying
woolen items in a dryer. After the cycle, the
items may still be damp. Do not repeat the cycle.
Pull the items to their original shape if needed
and lay them flat to finish drying.
Woven and Loopknit Materials
• Some woven and loopknit materials may shrink,
depending on quality.
Permanent Press and Synthetics
• Do not overload your dryer. Take out permanent
press items as soon as the dryer stops to reduce
wrinkles.
Baby Clothes and Nightgowns
• Always check the manufacturer’s instructions.
Rubber and Plastics
• Do not dry any items made from or containing
rubber or plastics such as:
- Aprons, bibs and chair covers
- Curtains and tablecloths
- Bath mats
Fiberglass
• Do not dry fiberglass articles in your dryer. Glass
particles left in the dryer could be picked up by
your clothes the next time you use the dryer and
irritate your skin.
Fabric Care Labels
• Sort and dry laundry according to care labels,
size, and fabric type. Do not overload the dryer.
This will save energy and time and give the best
drying performance.
Fabric Care Labels
Many articles of clothing include a fabric care label.
Using the chart below, adjust the cycle and option
selections to care for your clothing according to
the manufacturer's recommendations.
Tumble Dry
Label Directions
Dry
Normal
Permanent Press /
Wrinkle Resistant
Gentle / Delicate
Do not tumble dry
Do not dry (used with
do not wash)
Heat Setting
Label Directions
High
Medium
Low
No Heat / Air
21OPERATION
ENGLISH
Control Panel
Control Panel Features
a Power Button
• Press the button to turn the appliance on. Press again to turn the appliance off.
NOTE
• Pressing the Power button during a cycle will cancel that cycle and any load settings will be lost.
b Cycle Selector Knob
• Turn this knob to select the desired cycle. Once the desired cycle has been selected, the standard
presets will be shown in the display. On Manual Dry cycles, these settings can be adjusted using the
cycle modifier buttons anytime before starting the cycle.
c Start/Pause Button
• Press this button to start the selected cycle. If the appliance is running, use this button to pause the
cycle without losing the current settings.
NOTE
• If you do not press the Start/Pause button to resume a cycle within a certain time, the appliance turns
off automatically and all cycle settings are lost.
d Extra Options and Functions / Cycle Modifier Buttons
• Use these buttons to select the desired options for the selected cycle. Not all options are available for
each cycle.
• Remote Start
- With the LG ThinQ app, you can use a smartphone to control your appliance remotely.
• Wi-Fi
- Press and hold the Wrinkle Care button for 3 seconds to initiate the connection of the appliance to
the LG ThinQ application.
e Time and Status Display
• The display shows the settings, estimated time remaining, options, and status messages for the
appliance. When the appliance is turned on, the default settings in the display will illuminate.
22 OPERATION
Time and Status Display
a Water Full Indicator
•
E lights up at the beginning of a cycle to remind you to empty the water container before drying. It
also lights up when the water container is full and needs to be emptied.
b Lint Filter Status Indicator
•
K lights up at the beginning of the cycle to remind you to check the lint filter. It also lights up if the
lint filter needs to be cleaned or is missing.
- If the lint filter is not inserted, the icon will light up and the appliance will not operate.
c Cycle Status Indicators
•
@ lights up when the appliance is in the drying stage.
•
= lights up when the appliance is in the cool down stage. After = lights up, the appliance can
operate for up to 20 minutes.
d Estimated Time Remaining
• When a drying cycle is selected, the estimated drying time for the selected cycle is displayed. This
time will change if you select extra options for the cycle.
• The cycle time on Sensor Dry cycles may fluctuate as the appliance recalculates drying time for
optimal results.
e q lights up when the button and end-of-cycle sounds are turned off.
f i lights up when the control panel is locked.
g f lights up when the appliance is connected to Wi-Fi network at home.
h w lights up when the remote control feature is activated.
i O lights up while the Drum Care function is operating.
23OPERATION
ENGLISH
Drying Cycles
Turn the knob or press the button to select the desired cycle. When you select a drying cycle the light for
the corresponding drying cycle will turn on.
Sensor Dry Cycles
Sensor dry cycles utilize LG's unique dual sensor system to detect and compare the moisture level in
clothes and in the air and adjust the drying time as needed to ensure superior results. The appliance
automatically sets the dryness level and temperature at the recommended setting for each cycle. The
estimated time remaining will be shown in the display.
Cycle Normal
Description Use this cycle for drying all normal items such as cotton, linen, shirts, jeans or mixed
loads, except delicate fabrics such as wool or silk.
Dry Level Default: Normal Available: All
Dry Mode Default: Energy Saver Available: All
Wrinkle Care Default: Off
Cycle Heavy Duty
Description Use this cycle for drying heavy-duty clothes like jeans or garments that need extra
drying.
Dry Level Not adjustable
Dry Mode Default: Energy Saver Available: Energy Saver
Wrinkle Care Default: Off
Cycle Bulky/Large
Description Use this cycle for drying blankets or bulky items such as pillows, blankets, comforters,
sheets or pet bedding.
Dry Level Not adjustable
Dry Mode Default: Normal Available: Normal
Wrinkle Care Default: Off
Cycle Small Load
Description Use this cycle for drying light or small items. (up to 3 items)
Dry Level Not adjustable
Dry Mode Default: Normal Available: Normal
Wrinkle Care Default: Off
Cycle Towels
Description Use this cycle for drying towels.
Dry Level Not adjustable
Dry Mode Default: Energy Saver Available: Energy Saver
24 OPERATION
Manual Dry Cycles
Use Manual Dry cycles to select a specific amount of drying time and a drying temperature. When a
Manual Dry cycle is selected, the actual time remaining in your cycle appears on the display. You can
change the actual time in the cycle by pressing the More Time or Less Time buttons.
Wrinkle Care Default: Off
Cycle Sportswear
Description Use this cycle for drying special garments for sports and outdoor wear.
Dry Level Not adjustable
Dry Mode Default: Energy Saver Available: Energy Saver
Wrinkle Care Default: Off
Cycle Antibacterial
Description Using this cycle helps to reduce bacteria.
Dry Level Not adjustable
Dry Mode Default: Normal Available: Normal
Wrinkle Care Default: Off
Cycle Delicates
Description Use this cycle for drying dress shirts/blouses, nylons, lingerie, or sheer and lacy clothes
which can easily be damaged.
Dry Level Default: Normal Available: All
Dry Mode Default: Normal Available: Normal
Wrinkle Care Default: Off
Cycle Wool
Description Use this cycle for drying shrinkable woolen or hand-washable items requiring delicate
care.
Dry Level Not adjustable
Dry Mode Default: Energy Saver Available: Energy Saver
Wrinkle Care Default: Off
Cycle Perm. Press
Description Use this cycle to minimize wrinkles when drying tablecloths or wrinkle-free clothes.
Dry Level Default: Normal Available: All
Dry Mode Default: Normal Available: Normal
Wrinkle Care Default: Off
Cycle Towels
25OPERATION
ENGLISH
NOTE
• If the load is less than 1 kg, please use the Heated Dry. Wool items should be dried using the Wool cycle
and heat-sensitive fabrics including silk, underwear and lingerie should be dried using the Delicates
cycle. For best results, and to avoid damaging clothes, follow the recommended load size when selecting
a cycle.
Special Drying Cycles
Selectable Drying Options
Cycle Rack Dry
Description Use this cycle to dry clothes without tumble action. It is suitable for all fabrics that need
refreshing.
Cycle Heated Dry
Description Use this cycle to dry clothes that can be tumble dried using heat.
Cycle Air Dry
Description Use this cycle to dry all fabrics that can be tumble dried without using heat.
Cycle Downloaded
Description This cycle allows you to download a new and specialized drying cycle to your
appliance with a smartphone.
• Refer to the LG ThinQ smartphone application to see the cycles available
for download.
Cycle Dry Mode
Wrinkle Care
Cycle Dry Level Off
Energy Saver
†
Normal
Normal Very
###
Normal
###
Damp
###
Heavy Duty -
##
Bulky/Large -
##
Small Load -
##
Towels -
##
Sportswear -
##
Antibacterial -
##
26 OPERATION
† This option helps to reduce the energy used when drying clothes by circulating the refrigerant at a lower
speed than in the Normal mode. When this option is selected, the drying time will increase.
Delicates Very
##
Normal
##
Damp
##
Wool -
##
Perm. Press Very
##
Normal
##
Damp
##
Rack Dry -
##
Heated Dry -
###
Air Dry -
##
Cycle Dry Mode
Wrinkle Care
Cycle Dry Level Off
Energy Saver
†
Normal
27OPERATION
ENGLISH
Options and Extra Functions
Your dryer includes several additional cycle
options to customize cycles to meet your individual
needs.
Select the desired option after selecting the
desired cycle and settings.
NOTE
• The LED for the option will light up when the
option is selected.
• To protect your garments, not every option is
available with every cycle.
• A chime will sound twice and the LED will not
light up if the selected option is not allowed for
the selected cycle.
Dry Level
Use this option to select the dryness level for the
cycle. Press the Dry Level button repeatedly to
scroll through available settings.
NOTE
• This option is only available with the Normal,
Delicates, and Perm. Press cycles.
• The appliance will automatically adjust the cycle
time according to the selected dryness level.
Selecting Very will increase the cycle time, while
Damp will decrease the cycle time.
•Use the Damp setting for items that you wish to
iron.
Dry Mode
Use this option to help reduce energy
consumption when drying clothes.
• Normal: Dry clothes with recommended
settings.
• Energy Saver: Dry clothes with recommended
settings while circulating the refrigerant at a
lower speed than Normal mode. When the
option is selected, the drying time will increase.
More Time / Less Time
Use these buttons to increase or decrease drying
time in 1 minute increments when you use manual
drying cycles such as Rack Dry, Heated Dry and
Air Dry.
Wrinkle Care
Selecting this option will tumble the load
periodically for up to 2 hours after the selected
cycle, or until the door is opened. This is helpful in
preventing wrinkles when you are unable to
remove items from the dryer immediately.
Press the Wrinkle Care button before you start a
drying cycle.
NOTE
• When the option is set, a rectangle with a
dashed line and ENd appears on the display until
the feature is off.
• When the option is set, only the Power button
works after the drying cycle ends.
• When a drying cycle is running, pause the cycle
first to set the option.
• Always turn off the appliance before unloading
the clothes.
Signal On/Off
The appliance plays a melody when the drying
cycle is finished. The buttons make a sound each
time they are pressed. Use this button to turn the
melody and button tones on or off.
• To turn on/off, press and hold the Less Time and
Custom PGM buttons for 3 seconds at the same
time.
• When the signal is muted,
q lights up on the
display.
Drum Light
The drum is equipped with a light that illuminates
when the appliance is turned on. The light
automatically turns off when the dryer door is
closed and the cycle starts.
To turn on the light during a cycle, press and hold
the Dry Mode button for 3 seconds. The drum
light will turn on and then turn off automatically
after 4 minutes.
Custom PGM
Save special combinations of settings that are
used frequently as a custom program.
28 OPERATION
Saving a Custom Program
1 Turn on the appliance and select the desired
settings using the cycle selector knob and
cycle modifier or option buttons.
2 Press and hold the Custom PGM button for 3
seconds.
NOTE
• Only one custom program can be saved at a
time. Pressing and holding the Custom PGM
button will overwrite any previously saved
custom program.
Recalling a Custom Program
1 Turn on the appliance and press the Custom
PGM button.
2 Press the Start/Pause button to start the
cycle.
Rack Dry
Use this function with items, such as wool
sweaters, silk items, and lingerie, that should be
dried flat. The function can also be used with items
that should not be tumbled dry, such as gym shoes
or stuffed animals.
CAUTION
• NEVER tumble dry a load of clothing with the
rack installed.
NOTE
• When the rack is installed, the drum will rotate
as usual, but the rack will not move. Make sure
all articles to be dried remain completely on the
rack and cannot fall off or be pulled off by the
turning drum. Be sure to remove the rack after
use.
• Some models do not include the drying rack. To
purchase a drying rack, contact an LG Electronics
Customer Information Center or visit the
website at http://www.lg.com.
1 With the door open, slide the rack into the
drum and insert the hook on the drying rack
into the hole at the center back of the drum.
2 Seat the front of the rack securely on the
inner door rim and the back of the rack on the
rim at the back of the drum.
3 Place wet items on the rack. Allow space
around the items for air to circulate.
4 Close the door and select Rack Dry.
5 Adjust drying time by pressing the More Time
and Less Time buttons.
6 Press the Start/Pause button to start the
cycle.
Control Lock
Use this function to disable the controls. This
function can prevent children from changing
cycles or operating the dryer.
NOTE
• The function does not lock the door.
• Once this function is set, all buttons are locked
except the Power button.
• When the controls are locked,
i lights up on the
display and
CL appears on the display during the
drying cycle.
29OPERATION
ENGLISH
• Turning off the power will not reset this function.
You must deactivate this function before you can
access any other options and functions.
Locking/Unlocking the Control Panel
1 Turn on the power.
2 Press and hold the Wrinkle Care and
Condenser Care buttons at the same time for
3 seconds to activate or deactivate this
function.
30 SMART FUNCTIONS
SMART FUNCTIONS
LG ThinQ Application
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
• Dryer Cycle
- Download new and specialized cycles that are
not included in the standard cycles on the
appliance. Appliances that have been
successfully connected to the LG ThinQ
application can download a variety of specialty
cycles specific to the appliance. Once cycle
download is completed in the appliance, the
appliance keeps the downloaded cycle until a
new cycle is downloaded.
NOTE
• Only one cycle can be stored on the appliance at
a time.
• Energy Monitoring
†
- This feature keeps track of how the dryer’s
power consumption is affected by selected
drying cycles and options.
• Remote Control
- Control the appliance remotely or check to see
how much time is left in the cycle from the LG
ThinQ application.
NOTE
• Once the remote control feature is enabled, you
can start a cycle from the LG ThinQ application.
If the cycle is not started, the appliance will wait
to start the cycle until the appliance is turned off
remotely or the remote control feature is
disabled.
• If the door is opend, the remote control feature
is disabled.
• Push Messages
- When the cycle is complete or the appliance
has problems, you will receive a push
message.
• Smart Diagnosis™
- This function provides useful information for
diagnosing and solving issues with the
appliance based on the pattern of use.
• Settings
- Allows you to set various options on the
appliance and in the application.
† This feature is only available on some models.
NOTE
• If you change your wireless router, Internet
service provider, or password, delete the
connected appliance from the LG ThinQ
application and connect it again.
• This information is current at the time of
publication. The application is subject to change
for product improvement purposes without
notice to users.
Before Using LG ThinQ Application
1 Check the distance between the appliance
and the wireless router (Wi-Fi network).
• If the appliance is too far from the router,
the signal becomes weak. It may take a long
time to register or installation may fail.
2 Turn off the Mobile data or Cellular Data on
your smartphone.
3 Connect your smartphone to the wireless
router.
NOTE
• To verify the Wi-Fi connection, check that the f
icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
31SMART FUNCTIONS
ENGLISH
• LG ThinQ is not responsible for any network
connection problems or any faults, malfunctions,
or errors caused by network connection.
• The surrounding wireless environment can
make the wireless network service run slowly.
• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The network connection may not work properly
depending on the Internet service provider.
• The Wi-Fi may not connect or the connection
may be interrupted because of the home
network environment.
• If the appliance cannot be registered due to
problems with the wireless signal transmission,
unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
• If the security protocol of the router is set to
WEP, network setup may fail. Change the
security protocol (WPA2 is recommended), and
connect the product again.
Installing the LG ThinQ Application
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application.
Using the Appliance Remotely
Remote Start
Use a smartphone to control the appliance
remotely. You can also monitor the cycle operation
so you know how much time is left in the cycle.
Using Remote Start
1 Put the laundry into the drum and close the
dryer door.
2 Press the Power button.
3 Press and hold the Remote Start button for 3
seconds to enable the remote control
function.
4 Start a cycle from the LG ThinQ application on
your smartphone.
NOTE
• Once the function is enabled, you can only start
a cycle from the LG ThinQ smartphone
application. If the cycle is not started, the
application will wait to start the cycle until it is
turned off remotely from the application or this
function is disabled.
• If the door has been opened, you cannot start a
cycle remotely.
Disabling Remote Start Manually
When the function is activated, press and hold the
Remote Start button for 3 seconds.
Download Cycle
You can download new and specialized cycles that
are not included in the standard cycles on the
appliance.
Appliances that have been successfully connected
to a Wi-Fi network can download a variety of
specialty cycles specific to the appliance.
Once cycle download is completed in the
appliance, the product keeps the downloaded
cycle until a new cycle is downloaded.
NOTE
• Only one downloaded cycle can be stored on the
appliance at a time.
Wireless LAN Module Specifications
Industry Canada Statement
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science
and Economic Development Canada’s licence-
exempt RSS(s). Operation is subject to the
following two conditions:
Frequency
Range
2412 - 2462 MHz
Output Power
(Max)
< 30 dBm
32 SMART FUNCTIONS
(1) This device may not cause interference.
(2) This device must accept any interference,
including interference that may cause undesired
operation of the device.
IC Radiation Exposure Statement
This equipment complies with IC radiation
exposure limits set forth for an uncontrolled
environment.
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body.
NOTE
• THE MANUFACTURER IS NOT RESPONSIBLE FOR
ANY RADIO OR TV INTERFERENCE CAUSED BY
UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD
VOID THE USER’S AUTHORITY TO OPERATE THE
EQUIPMENT.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained
in this product, please visit http://
opensource.lge.com. In addition to the source
code, all referred license terms, warranty
disclaimers and copyright notices are available for
download.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email
request to opensource@lge.com. This offer is valid
for a period of three years after our last shipment
of this product. This offer is valid to anyone in
receipt of this information.
Smart Diagnosis
TM
Function
This feature is only available on models with the c
or
d logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ application.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions provided in the LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided
in the LG ThinQ application.
1 Press the Power button to turn on the
appliance.
• Do not press any other buttons.
2 Hold the mouthpiece of your phone in front of
the c or d logo.
3 Press and hold the More Time button for 3
seconds or longer while continuing to hold
your phone to the logo.
4 Keep the phone in place untill the tone
transmission has finished. The display will
count down the time. Once the countdown is
over and the tones have stopped, the
diagnosis will be displayed in the application.
Max.
10 mm
Max.
10 mm
33SMART FUNCTIONS
ENGLISH
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
34 MAINTENANCE
MAINTENANCE
WARNING
• Unplug the appliance before cleaning.
• Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They will damage the
finish.
Regular Cleaning
Cleaning the Lint Filter
CAUTION
• Refer to the following instructions for proper
cleaning of the lint filter. Failure to do so can
cause lint buildup on the condenser that can
affect the drying performance.
NOTE
• Cleaning the lint filter will reduce drying time
and energy consumption and prevent
unnecessary malfunctions.
• Unload all of the clothes from the appliance
before pulling out the lint filter.
• After cleaning the 2-piece lint filter, insert it back
into place. The appliance will not operate
without the lint filter in place.
a Inner Filter
• Always clean the inner filter before and after
use.
b Outer Filter
• Clean the outer filter after drying 10 times or
when the lint has accumulated on the outer
filter.
• A chime will sound after every 10 drying
cycles and the
K icon will blink.
Cleaning the Inner Filter
1 Pull out the inner filter from the outer filter
and then open the inner filter.
• Open the filter by unfolding it in the
direction of the arrow.
2 Use your fingers to get most of the lint off the
filter. To clean off residual lint, use a vacuum
cleaner or rinse under running water.
• The filter must be completely dry before
using or it could cause an unpleasant odor.
CAUTION
• Do not tap the filter repeatedly as the built-in
magnet may dislodge and cause a malfunction.
3 After drying the inner filter completely, close
the filter by pushing the center down.
• Ensure the left and right sides of the inner
filter are closed properly.
4 Insert the inner filter into the outer filter.
35MAINTENANCE
ENGLISH
Cleaning the Outer Filter
1 Remove the dust or lint around the filter inlet.
CAUTION
• If the lint drops into the filter inlet, it may cause
degradation of drying performance and increase
in drying time.
2 Pull out the outer filter.
3 Remove the inner filter.
4 Open the outer filter by grasping the top edge
and unfolding the sides.
5 Remove the residual lint with a vacuum
cleaner or by washing under running water.
• If washed, allow the filter to dry completely
before use. Failure to do so may cause an
odor.
CAUTION
• Do not tap the filter repeatedly as the built in
magnet may dislodge and cause a malfunction.
6 Push the two sides a of the filter together to
close it.
NOTE
• Ensure the side of the filter is closed properly. If
you fail to do so, any lint accumulated on the
filter may get into the appliance and may cause
degradation of the drying performance.
7 Reassemble the filters and reinsert them.
CAUTION
• Do not load or remove any clothes when the lint
filter is not in place. The clothes can drop into
the filter inlet and it may cause the appliance to
malfunction.
Emptying the Water Container
Condensed water is collected in the water
container. Empty the water container after every
use. Not doing so will affect the drying
performance.
NOTE
• If the water container is full, E icon lights up
and sounds while the appliance is running.
• If the condensed water is drained out directly
through the optional drain hose, there is no
need to empty the water container.
a
36 MAINTENANCE
1 Pull out the water container.
2 Empty the water container into the sink.
CAUTION
• Do not drink the condensed water or reuse it.
Doing so could lead to health problems for
people and animals.
• The water container is heavy when full. Hold the
water container with two hands and be careful
not to drop it.
3 Refit the water container into the appliance.
• Push it fully into the appliance until it is in
place.
4 Press the Start/Pause button to run a cycle.
Cleaning the Exterior
Proper care of your appliance can extend its life.
The outside of the appliance can be cleaned with
warm water and a mild, nonabrasive household
detergent. Immediately wipe off any spills with a
soft, damp cloth.
NOTE
• Do not use methylated spirits, solvents, or
similar products.
• Never use steel wool or abrasive cleansers; they
can damage the surface.
Cleaning the Interior
Wipe around the door opening and seal with a
soft, damp cloth to prevent lint and dust buildup
that could damage the door seal.
Clean the window with a soft cloth dampened with
warm water and a mild, nonabrasive household
detergent. Then wipe dry.
The stainless steel drum can be cleaned with a
conventional stainless steel cleaner, used
according to the manufacturer’s specifications.
Never use steel wool or abrasive cleansers; they
may scratch or damage the surface.
Periodic Cleaning
Wiping the Moisture Sensor
This device senses the moisture level of the clothes
during operation. It must be cleaned regularly to
remove any buildup of lime scale on the surface of
the sensor.
Wipe the sensors inside the drum.
CAUTION
• Do not wipe the moisture sensor with abrasive
materials. Use a dry acrylic sponge to clean the
sensor.
Cleaning the Cool Air Inlet Grille
Vacuum the cool air inlet grille 3 - 4 times a year to
make sure there is no buildup of lint or dirt that
can cause improper airflow. Always unplug the
appliance before cleaning or vacuuming it.
37MAINTENANCE
ENGLISH
NOTE
• Warm air is expelled through the ventilation
grille.
• The installation location should have adequate
ventilation to avoid pulling in the air from nearby
fuel-burning appliances.
Draining the Remaining Condensed
Water
After drying clothes, a small quantity of condensed
water may sit in the base of the appliance and
cause odors. Drain the remaining water regularly
to reduce any unpleasant odors from the
appliance.
NOTE
• It's better to drain the remaining water when
you are going to be away for a long time,
because the remaining water will stagnate and
cause odors.
• For best results, drain the remaining water
before running Drum Care.
• The remaining water can freeze inside the main
drain hose(s) and affect the drying performance
in cold weather. Draining the remaining water
can prevent damage to the appliance from
unexpected freezing.
1 Run the Air Dry cycle for 3 minutes, and then
turn off the appliance.
2 Unclip the drain tube under the appliance,
remove the plug and drain the remaining
water.
NOTE
• Use the water collection tank if the optional
drain hose is installed or the appliance is stacked
on a washing machine.
3 Reassemble the plug onto the drain tube and
reclip the drain tube into its holder.
CAUTION
• If the plug is not securely inserted into the drain
tube, water will leak out and could cause
damage.
Using Drum Care Feature
Run the Drum Care cycle periodically to prevent
unpleasant odors in the drum.
CAUTION
• Remove all of the clothes from the appliance.
1 Remove the water container, empty it, and
reassemble it.
2 Turn on the appliance.
3 Press the Drum Care button for 3 seconds.
4 Press the Start/Pause button.
• This function operates for about 3 hours.
5 Empty the water container after the function
has finished.
NOTE
• If the optional drain hose is installed, there is no
need to empty the water container.
38 MAINTENANCE
6 Open the dryer door and leave it open to
allow air to circulate in the drum.
WARNING
• For safety reasons, do not allow children or
animals to climb into the appliance. Doing so
could cause damage or injury.
Using Condenser Care Feature
The appliance automatically cleans built-up lint off
of the condenser using water condensed from the
drying process. If needed, the condenser can also
be cleaned manually.
CAUTION
• Remove all of the clothes from the appliance.
1 Pull out the water container and empty it.
2 Pour 34 oz. (1 liter) of clean water slowly into
the opening of the water container
compartment. Then slide the empty water
container back into the compartment.
• Do not pour the water quickly as it will spill
out.
• Pouring more that 51 oz. (1.5 liters) of water
into the compartment will cause water to
leak out.
3 Turn on the appliance.
4 Press the Condenser Care button.
5 Press the Start/Pause button to start
cleaning the condenser.
• The condenser cleaning process takes
about 1 hour.
6 Empty the water container after the cleaning
is finished.
NOTE
• If the optional drain hose is installed, there is no
need to empty the water container.
7 Open the dryer door and leave it open to
allow air to circulate and thoroughly dry the
drum.
WARNING
• For safety reasons, do not allow children or
animals to climb into the appliance. Doing so
could cause damage or injury.
Care in Cold Climates
If the ambient temperature is too low, the
condensed water inside the appliance could freeze
and affect the appliance operation. If water freezes
inside the appliance, follow these steps to thaw
out the appliance before using it.
NOTE
• OE message or E icon appears on the display
when the condensed water inside the appliance
is frozen.
Thawing out the Accessories
CAUTION
• Wear gloves and take care to avoid burning
yourself with hot water.
Frozen Water in Drain Hose
• Wrap the drain hose in a towel soaked in hot
water (140 ℉ / 60 ℃).
Frozen Water in Water Container
• Remove the water container and place it in a sink
filled with hot water (140 ℉ / 60 ℃).
39MAINTENANCE
ENGLISH
Thawing out the Appliance
Running the Thawing Mode
1 Turn on the appliance and press the Less
Time button for 3 seconds.
NOTE
• Press only the Less Time button on the control
panel to activate the thawing mode.
• Only the Power and Start/Pause buttons work
when the thawing mode is activated.
• The thawing time cannot be changed manually.
• To deactivate the thawing mode, turn off the
appliance.
2 Press the Start/Pause button to start the
thawing mode.
• Actual thawing time varies depending on
the installation environment such as
installation location and ambient
temperature of the appliance.
3 When thawing is complete, dry clothes as
usual.
Thawing out the Appliance Manually
1 Open the dryer door and pull out both the
inner and outer filters.
2 Carefully pour 34 oz. (1 liter) of hot water at
140 ℉ / 60 ℃ into the lint filter compartment
and then reinsert both lint filters.
CAUTION
• Pouring more that 51 oz. (1.5 liters) of water into
the compartment will cause water to leak out.
• Wear gloves and use care when pouring hot
water. 140 ℉ (60 ℃) water can cause scalding or
burns. Using water that is hotter than that can
cause the appliance to malfunction.
3 Turn on the appliance and run the Normal
cycle for about 30 seconds. Then wait about
30 minutes.
4 Run the Normal cycle again. Check if the OE
message appears or E lights up within 10
minutes of running the appliance.
•If the OE message or E icon appears go to
step 2 and repeat procedure.
•If the
OE message or E do not appear, the
thawing process is done.
5 When thawing is complete, dry clothes as
usual.
40 TROUBLESHOOTING
TROUBLESHOOTING
FAQs
Frequently Asked Questions
User Support Videos
For further assistance, there are videos and tutorials available through the lg.com website.
1 On the lg.com/us home page, click on the Support menu tab to bring up the menu selections. Select
Video Tutorials.
2 Type Dryer in the search box on the new page and click the Search button.
Q: When I press a button, why does my dryer beep and then nothing happens?
A: The Control Lock feature is turned on. To turn off Control Lock, turn the dryer on and press and hold
the button that has Control Lock on or under it for 3 seconds.
Q: Why does my dryer take so long to dry clothes?
A: Proper airflow is critical to the efficient operation of clothes dryers. A lint filter which is full of lint or
clogged with fabric softener sheet residue can reduce the airflow to the point that the time required
to dry clothing will be greatly increased.
Q: Why does my dryer start by itself every few minutes?
A: This is how the Wrinkle Care feature works. The dryer runs briefly every few minutes for up to 2 hours
after the cycle finishes. This feature is designed to help prevent wrinkles from setting in when the
dryer is not unloaded immediately after the cycle is finished.
Scan this QR code to quickly access the video search
page on the offical LG website.
41TROUBLESHOOTING
ENGLISH
Before Calling for Service
The dryer is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If the dryer does not function properly or does not function at all, check the following before
you call for service.
Error Messages
Operation
Problem Possible Cause & Solution
dE
DOOR ERROR
The door has been opened while the appliance is in operation or the appliance is being
operated without the door being closed properly.
• Close the door completely.
•If
dE recurs, call for service.
dE4
DOOR ERROR
Door switch detection is not working properly.
• Unplug the power plug and call for service.
tE1 / tEz
TEMPERATURE
ERROR
Temperature Sensor has malfunctioned.
• Unplug the power plug and call for service.
FI
TEMPERATURE
ERROR
The temperature inside the drum has risen suddenly.
• Unplug the power plug and call for service.
LE1
MOTOR LOCKED
ERROR
The motor has stopped suddenly.
• Check if the amount of clothing exceeds the maximum load capacity.
• Unplug the power plug and call for service.
LEz / AE
COMPRESSOR ERROR
The compressor has stopped suddenly.
• Unplug the power plug and call for service.
OE
DRAIN PUMP ERROR
The drain pump motor has malfunctioned.
• Unplug the power plug and call for service.
The temperature at the installation location is below zero.
• The recommended surrounding temperature for installation is 41 - 95 ℉ (5 - 35 ℃).
Ps
POWER SUPPLY
ERROR
Power cord is connected incorrectly.
• Check the connection of the power cord to the terminal block.
Problem Possible Cause & Solution
The appliance will
not turn on.
Power cord is not properly plugged in.
• Make sure that the power plug is securely plugged into a grounded outlet matching the
appliance's rating plate.
House fuse is blown, circuit breaker has tripped, or power outage has occurred.
• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a
circuit overload, have it corrected by a qualified electrician.
42 TROUBLESHOOTING
Performance
The appliance does
not heat.
House fuse is blown, circuit breaker has tripped, or power outage has occurred.
• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a
circuit overload, have it corrected by a qualified electrician.
Selected cycle does not use heat.
• Some cycles default to unheated or air drying. Select a cycle that allows heated drying.
Water leaks. The water container hose or the optional drain hose is not connected correctly.
• Connect the water container hose or the optional drain hose correctly.
The door is closed while clothes or foreign substance is caught in the door.
• Check if clothes or foreign substance is caught in the door before using the appliance. If
water leaks continuously, contact the LG Electronics Customer Information Center.
The appliance runs
and pauses by itself
after the drying cycle
finishes.
This is normal operation for the Wrinkle Care option.
• Check to see if the Wrinkle Care option has been selected. The option is designed to
prevent creases that are formed when the clothes are not unloaded promptly after the
drying cycle. When the option is set, the appliance runs for 10 seconds and pauses for 5
minutes. The option runs for up to 2 hours.
The control panel
time has stopped at
1 minute.
The cool down stage is operating to cool down high internal temperature of the drum
for customer safety.
• The cool down stage can run for up to 20 minutes depending on the internal temperature
of the drum.
Drying ended earlier
than the initial
control panel time.
The clothes are dried according to the Dry level or Dry mode setting.
• If the humidity or temperature in the drum reaches the product setting, the dry cycle may
end earlier than the control panel time.
Clothes take too long
to dry.
Energy Saver option selected (on some models).
•If using the Normal mode, deselect the Energy Saver mode. The Energy Saver mode
reduces energy use but takes longer to dry clothes than the Normal mode.
Problem Possible Cause & Solution
Clothes are wrinkled. Clothes dried too long (overdried).
• Over drying a load of laundry can lead to wrinkled clothes. Try a shorter drying time or use
the lower dry level setting and remove items while they still retain a slight amount of
moisture.
Clothes left in dryer too long after cycle ends.
• Use the Wrinkle Care option. This option will tumble the clothes briefly every few minutes
for up to 2 hours to help prevent wrinkling.
Greasy or dirty spots
on clothes.
Fabric softener used incorrectly.
• Confirm and follow the instructions provided with your fabric softener.
Clean and dirty clothes are being dried together.
• Use your dryer to dry only clean items. Soil from dirty clothes can transfer to the clean
clothes in the same or later loads.
Clothes were not properly cleaned or rinsed before being placed in the dryer.
• Stains on dried clothes could be stains that were not removed during the washing process.
Make sure that clothes are being completely cleaned or rinsed according to the
instructions for your washer and detergent. Some difficult soils may require pre-treating
prior to washing.
Problem Possible Cause & Solution
43TROUBLESHOOTING
ENGLISH
Clothes are
shrinking.
Garment care instructions are not being followed.
• To avoid shrinking your clothes, always consult and follow fabric care instructions. Some
fabrics will naturally shrink when washed. Other fabrics can be washed but will shrink
when dried in a dryer. Use a low or no heat setting.
Lint on clothes. Lint filter not cleaned properly.
• Remove the lint from the filter before every load. With the lint removed, hold the filter up
to a light to see if it is dirty or clogged. If it looks dirty, follow the cleaning instructions in
the MAINTENANCE section. With some loads that produce high amounts of lint, it may be
necessary to clean the filter during the cycle.
Laundry not sorted properly.
• Some fabrics are lint producers (i.e., a fuzzy white cotton towel) and should be dried
separately from clothes that are lint trappers (i.e., a pair of black linen pants).
Excess static in clothes.
• Use a fabric softener to reduce static electricity. Be sure to follow the manufacturer’s
instructions. Overdrying a load of laundry can cause a buildup of static electricity.
• Adjust settings and use a shorter drying time, or use Sensor Dry cycles.
The appliance is overloaded.
• Divide extra large loads into smaller loads for drying.
Tissue, paper, etc., left in pockets.
• Check pockets thoroughly before washing and drying clothes.
Excess static in
clothes after drying.
Fabric softener is not used or used incorrectly.
• Use a fabric softener or the Reduce Static option, if equipped, to reduce static electricity.
Be sure to follow the manufacturer’s instructions.
Clothes dried too long (overdried).
• Overdrying a load of laundry can cause a buildup of static electricity. Adjust settings and
use a shorter drying time, or use Manual Dry cycles. Select a lower dry level setting on
Sensor Dry cycles, if necessary.
Drying synthetics, permanent press, or synthetic blends.
• These fabrics are naturally more prone to static buildup. Try using fabric softener, or use a
lower dry level setting and/or shorter time settings for Manual Dry cycles.
Clothes have damp
spots after a Sensor
Dry cycle.
Very large load or very small load. Single large item such as a blanket or comforter.
• If items are too tightly packed or too sparse the sensor may have trouble reading the
dryness level of the load. Use a Timed Dry cycle for very small loads.
• Large, bulky items such as blankets or comforters can sometimes wrap themselves into a
tight ball of fabric. The outside layers will dry and register on the sensors, while the inner
core remains damp. When drying a single bulky item, it may help to pause the cycle once
or twice and rearrange the item to unwrap and expose any damp areas.
• To dry a few remaining damp items from a very large load or a few damp spots on a large
item after a sensor cycle has completed, empty the lint trap, and then set a Timed Dry
cycle to finish drying the item(s).
Problem Possible Cause & Solution
44 TROUBLESHOOTING
Odors
Wi-Fi
Problem Possible Cause & Solution
The appliance has an
unpleasant odor.
Are you using the appliance for the first time?
• The odor is caused by the rubber material inside the appliance. The odor normal when the
appliance is new and disappears after you run several cycles.
Do you smell an odor during use?
• Do not exceed the manufacturer's recommended amount of detergent when washing
clothes. Excess detergent can build up on clothing and cause odors.
• Leaving clothes in the washer or dryer after the cycle ends can lead to odors. Unload
clothing promptly when the cycle ends.
• If the odor is coming from the washer, follow the instructions in the product manual to
clean the washer tub/drum.
• Keep both lint filters clean. Clogged or dirty lint filters can cause odors. After cleaning the
lint filter, allow it to dry completely before using it.
• Periodically run the Drum Care and Condenser Care cycles following the instructions in the
MAINTENANCE section.
Problem Possible Cause & Solution
Trouble connecting
appliance and
smartphone to Wi-Fi
network.
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the connection process again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The appliance is too far from the router.
• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
45WARRANTY
ENGLISH
WARRANTY
CANADA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”
BELOW.
Should your LG Dryer ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its
option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase. This
limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product
distributed, purchased from an authorized retailer and used within Canada, as determined at the sole
discretion of LGECI.
• Replacement products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured, all at the sole discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS
EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES
AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT
AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR
LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR
CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER
NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR
EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS
OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING
DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR
OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT
EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will
begin sixty (60) days from the date of manufacture)
Period Scope of Warranty HOW SERVICE IS HANDLED
One (1) year from the
date of original retail
purchase
Parts and Labor (internal/
functional parts only)
LG will provide parts and labor to repair or replace
defective parts.
Three (3) years from the
date of original retail
purchase
Dryer Drum Parts only. Customer will be responsible for any labor
or in-home service to replace defective parts.
Ten (10) years from date
of original retail
purchase
Dual Inverter
Compressor
Inverter Motor
Parts only. Customer will be responsible for any labor
or in-home service to replace defective parts.
46 WARRANTY
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from
province to province depending on applicable provincial laws. Any term of this Limited Warranty that
negates or varies any implied condition or warranty under provincial law is severable where it conflicts
with such provincial law without affecting the remainder of this warranty’s terms.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or
plumbing; or iii) correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service;
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper
installation or maintenance includes installation or maintenance contrary to the Product’s owner’s
manual;
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other
than the intended household purpose/use of the Product, or damage or failure resulting from any water
leakage due to improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial offices or recreational facilities, or as
otherwise outlined in the Product’s owner’s manual;
• Damage or failure caused by the use of any accessories, components or cleaning products, including,
without limitation, that are not approved/authorized by LGECI;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other
damage to the finish of the Product, unless such damage results from defects in materials or
workmanship and is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily determined
at the discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Replacement of light bulbs, filters, fuses or any other consumable parts;
• Costs associated with removal and/or reinstallation of the Product for repairs;
• Noises associated with normal operation and failure to follow instructions found in the use and care and
installation guides or operating the unit in an unsuitable environment will not be covered under this
warranty.
• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150
km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product
is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility
to bring the Product, at your sole expense, to the ASC for in-warranty repair.
• Conversion of product from natural gas or LP gas.
All costs and expenses associated with the above excluded circumstances, listed under the heading,
This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:
47WARRANTY
ENGLISH
Call 1-888-542-2623 and select the appropriate option from the menu, or visit our website at http://
www.lg.com
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING
IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH
BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED
AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING
OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must
provide your name, address, and telephone number; identify the product that is the subject of the claim;
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG
will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims
between you and LG only by binding arbitration on an individual basis, unless you opt out as provided
below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the
claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at
law, any dispute between you and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to
the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial
commercial arbitration law and rules of the province or territory of your residence. You must also send a
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20
Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable
provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues
relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute
are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the
courts of the province or territory of your purchase for the resolution of the claim, action, dispute or
controversy between you and LG.
48 WARRANTY
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you
prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by
considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding
the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an
arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose
(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived
any provision or part of this Limited Warranty.
Opt Out.You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial
Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted
for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the
exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the
claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over
the EULA.
49Memo
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LG Customer Information Center
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