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16
Troubleshooting
Problem Solution
The platter does not spin. • Is the AC adapter connected to the outlet? Connect AC adapter to the outlet.
• Has the AC adapter's plug come off? Check whether or not the plug is properly attached to the AC adapter.
The platter spins, but there is
no sound or the volume is not
loud enough.
• Is the cartridge's protector still in place? Remove the cartridge's protector.
• Is the tonearm in the lift position? Lower the tonearm.
• Are the function settings and input for connected equipment (amplifier, etc.) selected correctly? Check
whether the settings for the connected equipment are correct.
• Is the stylus damaged? Check the stylus and replace it, if necessary.
• Is the stylus placed correctly on the body of the cartridge? Check the cartridge and adjust it, if necessary.
• Are the setting positions for the pre-amplifier selector switch correct? Check that the pre-amplifier settings
are correct, noting the following common problems and their causes:
- If there is no sound, or if the volume is not loud enough, the product is set to the “PHONO” position
and connected to the amplifier’s AUX/LINE input.
- If the volume is too loud or is distorted, the product is set to the “LINE” position and connected to the
amplifier's PHONO input.
• Is the tracking force set too heavy? Adjust the tracking force.
The stylus skips. • Is the tracking force set too light or too heavy? Adjust the tracking force.
• Is the anti-skate set improperly? Verify anti-skate is set for same value as cartridge tracking force.
• Is the record warped? Check the record.
• Is the record scratched? Check the record.
There is howling. • Is the product picking up excessive vibrations from the floor, surfaces of the walls, or nearby speakers?
Decrease the vibrations or mount the product on a surface that is not subject to the effects of vibrations.
• Is the product mounted on an unstable surface? Check whether the surface on which the product is
mounted is suitable.
There is noise when the record
is playing.
• Is there dust on the cartridge’s stylus tip? If dust is stuck to the stylus tip, clean it with a commercially
sold brush.
The sound when the record is
playing is either too fast or too
slow.
• Are the speed settings for the product correct? Use the platter speed buttons to select the correct speed
for the type of record being played.
• Is variable pitch engaged? Depress quartz button or return pitch adjust slider to center detent position to
engage quartz lock.
Moving pitch adjust slider
produces no effect.
• If the LED next to the pitch adjust slider center detent position remains red when the slider is moved,
quartz lock is engaged. Depress the quartz button to disengage the quartz lock and activate variable
pitch. The LED should turn off.
Strobe dots are difficult to see
and/or stylus illuminator is very
dim.
• Excessively bright or fluorescent light interferes with strobe indicator. Hold hand, record jacket, etc. over
strobe indicator to shield it from bright light.
Humming is heard during
playback.
• Is the ground line connected correctly? Make sure the ground line is properly connected.
• Is the headshell attached to the tonearm firmly? Make sure the locking ring is tight.
Unable to pair.
• Confirm that the Bluetooth receiver device communicates using Ver. 2.1+EDR or higher.
• Place the product and the Bluetooth receiver device within 1 m (3.3') of each other.
No sound is heard / Sound is
faint.
• Turn on the power of the product and the Bluetooth receiver device.
• Turn up the volume of the product and the Bluetooth receiver device.
• Move away from obstacles between the product and the Bluetooth receiver device, such as people, metal
or walls, and place the product and the Bluetooth receiver device closer together.
Sound is distorted / Noise is
heard / Sound cuts out.
• Turn down the volume of the product and the Bluetooth receiver device.
• Keep the product away from devices that emit radio waves such as microwaves and wireless routers.
• Keep the product away from TVs, radios, and devices with built-in tuners. These devices can also be
affected by the product.
• Move away from obstacles between the product and the Bluetooth receiver device, such as people, metal
or walls, and place the product and the Bluetooth receiver device closer together.
• For details about how to operate your Bluetooth receiver device, refer to the device’s user manual.
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