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29
Problem Possible Solution
The grill will not turn on. Make sure the grill is plugged in.
The grill has a plastic smell.
New grills may have a plastic smell. This is normal. Follow the
instructions for a Test Run to get rid of the plastic smell (page 11).
Food is not completely cooked.
Increase cooking temperature or time.
Place smaller batches of food into the grill.
Food is overcooked or burned.
Decrease cooking temperature or time.
Make sure food items are not too large and are not touching the
heating element.
Food is cooked unevenly.
Preheat the grill manually by using the Preheat function
(page 18).
Make sure food items are not too closely packed into the grill. We
recommend filling the grill to one-third of its capacity.
Spread food into an even layer before cooking
Use the Shake Reminder and mix or flip food halfway through
cooking (see Shaking Food, page 25).
Food is not crispy after
grilling.
Spraying or brushing a small amount of oil on foods prior to cooking
can increase crispiness.
White smoke or steam is
coming out of the grill.
The grill may produce some white smoke or steam during cooking.
This is normal.
During first use, dust from the packing process may cause white
smoke. This is normal for air grills and many other kitchen
appliances. To eliminate any dust, see Test Run (page 11).
Excess oil or fatty foods may produce white smoke. Make sure the
inside of the grill is cleaned properly and isn’t greasy.
The filter may need to be replaced. We recommend replacing the
filter every 6 months (or approximately every 60 uses). Contact
Customer Support (see page 34).
Using fats or oils with a low smoking point such as coconut, olive, or
vegetable oil, may produce white smoke during cooking.
Dark smoke is coming out of
the grill.
Immediately press and unplug your grill. Food is burning. Wait
for smoke to clear before opening the lid.
TROUBLESHOOTING
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