HP 6455E HP User Guide HP ENVY 6400e All-in-One series

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● Do not combine dierent paper types and paper sizes in the paper tray; the entire stack of paper in the

paper tray must be the same size and type.

● Adjust the paper-width guides in the paper tray to t snugly against all paper. Make sure the paper-

width guides do not bend the paper in the paper tray.

● Do not force paper too far inside the paper tray.

● If you are printing on both sides of a page, do not print highly saturated images on light weight paper.

● If the printer is about to run out of paper, allow the printer to run out of paper rst, and then add paper.

Do not load paper when the printer is printing.

Solve paper-feed problems

What kind of problem are you having?

● Paper is not picked up from the paper tray

– Make sure paper is loaded in the paper tray. For more information, see Load media on page 18.

– Adjust the paper-width guides in the paper tray to t snugly against all paper. Make sure the

paper-width guides do not bend the paper in the paper tray.

– Make sure paper in the paper tray is not curled. Uncurl paper by bending it in the opposite direction

of the curl.

● Pages are skewing

– Make sure the paper is loaded in the middle of the paper tray and the paper-width guides are t

against the left and right sides of the paper.

– Load paper into the printer only when it is not printing.

● Multiple pages are being picked up

– Adjust the paper-width guides in the paper tray to t snugly against all paper. Make sure the

paper-width guides do not bend the paper in the paper tray.

– Make sure the paper tray is not overloaded with paper.

– Make sure the pieces of the loaded paper are not sticking together.

– Use HP paper for optimum performance and eiciency.

Ink cartridge issues

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Identify whether a cartridge has a problem

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Fix cartridge problems

Identify whether a cartridge has a problem

If a cartridge has a problem, you might get a cartridge problem message from the printer software or the HP

Smart app, or the Cartridge access door lights up.

To identify whether a specic cartridge has a problem, open the cartridge access door, and then check the ink

cartridge light. If it lights up or is blinking, the corresponded cartridge has an issue. For more information on

cause and solution, see Printer warning or error status on page 102.

92 Chapter 9 Solve a problem ENWW

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HP ENVY 6455E All-In-One Wireless Color Inkjet Printer, Print, scan, copy, Easy setup, Mobile printing