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22
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Error E1 displayed on
control panel.
The overheat sensor has
been engaged.
Unplug unit, wait 15-20 minutes, then the sensor will reset
itself. Plug the unit back in and turn on the heater. If the problem
persists, call customer service (1-855-571-1044).
Note: The other functions will work normally excluding the heater.
Error E2 displayed on
control panel.
The thermostat sensor
is broken or not working
correctly.
Unplug unit, wait 15-20 minutes, then the sensor will reset
itself. Plug the unit back in and turn on the heater. If the problem
persists, call customer service (1-855-571-1044).
Note: The other functions will work normally excluding the heater.
Error E3 displayed on
control panel.
Heater override function is
engaged.
See page 20 Heater Override Section for more details.
No power. The unit does not have
power.
Check that the power cord is securely plugged into a standard
120V outlet. Then check to make sure the unit is powered on.
No flame effect but the
unit is powered on.
The flame effect is powered
off.
Push the flame brightness button until desired level is achieved.
USB cable. Connect the USB cable into the USB port behind the Fireplace
Grate.
Heater and blower do
not power on but rest of
functions are working.
Heater setting. Set the heater to "HI" (High) to have the heater run continually.
Power cord gets warm
to the touch.
Normal operation. This is normal for a heater appliance as it requires more current
to operate. Check the connections of the appliance cord and the
outlet. Make sure the plug fits tightly into the outlet. During use,
check the plug and outlet frequently to determine if it is HOT; if
so, discontinue use of the appliance and consult with a qualified
technician to check or change the overheating outlet(s).
Remote control does not
work.
Weak or failing battery. Replace with 1 CR-2025 battery (See page 21 for more
information).
Remote control signal
is weak and only work
sometimes.
Pressing the buttons too
quickly.
Press the buttons slowly and steadily to ensure the transmitter
recognizes the request.
Using the remote control too
far away or at an off angle.
Move closer to the insert; the remote control will only work within
a distance of 20 feet and 45 degrees to either side from the front
of the fireplace insert.
Fan motor continues to
blow after the unit is
powered off.
Normal operation. This is a standard feature; the blower runs for an additional time
to cool off the heater tubes.
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