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W415-2841 / E / 12.22.20
EN
32
troubleshooting
symptom problem solution
No difference from
H1 to H2.
Hard wire connections are not
correct.
See “hard-wiring installation” section.
Main PCB board issue. Consult your dealer.
Heating element issue. Consult your dealer.
Error code “E1”. Thermostat issue. Consult your dealer.
Ember bed is
not glowing or
dimming.
Brightness not selected. See “operation” section.
Ember LED issue. Inspect the ember bed LEDs and replace, if necessary.
Main PCB board issue. Inspect the main PCB board and replace, if necessary.
LED flashing
“OH”.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power or turn off the circuit breaker. Allow appliance
to cool for 15 minutes, then plug in the appliance or turn the
breaker on. If problem persists, consults your dealer.
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