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Troubleshooting
If Luxe isn't working properly, see our troubleshooting steps below. Visit the related
help article for more information.
Heart-rate signal missing
Luxe continuously tracks your heart rate while you're exercising and throughout the
day. If the heart-rate sensor on your tracker has difficulty detecting a signal, dashed
lines appear.
If your tracker doesn't detect a heart-rate signal, make sure you're wearing your
tracker correctly, either by moving it higher or lower on your wrist or by tightening
or loosening the band. Luxe should be in contact with your skin. After holding your
arm still and straight for a short time, you should see your heart rate again.
For more information, see the related help article.
GPS signal missing
Environmental factors, including tall buildings, dense forest, steep hills, and thick
cloud cover, can interfere with your phone's ability to connect to GPSsatellites. If
your phone is searching for a GPS signal during an exercise, connecting appears at
the top of the screen.
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