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CAUTION: Never submerge the Blending Lid in a liquid. Never put the Blending Lid in the
microwave, oven, dishwasher or freezer.
This appliance has no user serviceable parts. Any servicing beyond that described in the Cleaning
Section should be performance by an Authorized Service Representative only. See Warranty
Section.
Frequently Asked Questions
Why wont the blender turn on?
a) Ensure the Blending Lid is fully charged.
b) Ensure that the alignment dots, located on the Blending Lid and Cup, are fully aligned. The
Notification Light will light up when properly aligned.
c) If neither option works, please contact customer service, double click on button to turn unit on,
one click to turn it off.
d) If neither option works, please contact customer services.
Why won’t my ingredients blend?
a) Ensure that all ingredients are less than half an inch big.
b) Ensure that the Blending Lid is fully charged.
c) Add more liquid. We recommend having at minimum a 2:1 ratio of water to solids. This ratio
should increase to a minimum of 3:1 if using frozen foods.
Why won’t be Blend Active blend ice?
a) We recommend using frozen fruits instead of ice when blending. They have a softer exterior,
making it easier for the blade to slice through.
b) If you want to use ice, ensure that you are using a crushed ice. The smaller crushed ice has an
easier time getting down to the blade.
How do I get a more even and consistent blend?
a) While blending, shake the cup in multiple directions.
Why won’t my powdered supplements fully blend?
a) We recommend adding any powdered supplement last into the cup. When added first, powders
can get stuck to the inside of the cup, preventing them from blending.
NOTIFICATION LIGHTS:
Solid light
Full charge or blending
Flashing light continuously
Charging
Flashing light after double clicking the button
Lid not fully closed
Flashing light for 5s
Battery drained or unit jammed
No light
Unit off
1 Year Satisfaction Guarantee
Sunbeam Products, Inc. or if in Canada, Newell Brands Canada ULC (collectively “Sunbeam”) warrants that
for a period of one (1) year from the date of purchase, this product will be free from defects in material and
workmanship. Sunbeam, at the Consumer’s sole option, will repair, or replace this product or any component of the
product found to be defective during the guarantee period. This guarantee is valid for the original retail purchaser
from the date of initial retail purchase and is not transferable. Keep the original sales receipt. Proof of purchase
is required to obtain satisfaction guarantee performance. Sunbeam dealers, service centers, or retail stores selling
Sunbeam products do not have the right to alter, modify or any way change the terms and conditions of this
guarantee.
All Metal Drive Ten (10) Year Limited Warranty
Sunbeam also warrants that for a period of ten (10) years from the date of purchase, the All Metal Drive base unit
metal coupling will be free from defects in material and workmanship. Sunbeam, at its option, will repair or replace
the metal drive stud component of the All Metal Drive coupling if found to be defective during the warranty
period. Replacement will be made with a new or remanufactured product or component. If the product is
no longer available, replacement may be made with a similar product of equal or greater value. This is your
exclusive warranty. Do NOT attempt to repair or adjust any electrical or mechanical functions on this product.
This warranty does not cover damage resulting from any of the following: negligent use or misuse of the
product, use on improper voltage or current, use contrary to the operating instructions, disassembly, repair or
alteration by anyone other than Sunbeam or an authorized Sunbeam service center. Further, the warranty does
not cover: Acts of God, such as fire, flood, hurricanes and tornadoes.
This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not
transferable. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance.
Sunbeam dealers, service centers, or retail stores selling Sunbeam products do not have the right to alter,
modify or any way change the terms and conditions of this limited warranty.
What are the limits on Sunbeam’s Liability?
Sunbeam shall not be liable for any incidental or consequential damages caused by the breach of any express,
implied or statutory warranty or condition. Except to the extent prohibited by applicable law, any implied
warranty or condition of merchantability or fitness for a particular purpose is limited in duration to the duration
of the above limited warranty. Sunbeam disclaims all other warranties, conditions or representations, express,
implied, statutory or otherwise. Sunbeam shall not be liable for any damages of any kind resulting from the
purchase, use or misuse of, or inability to use the product including incidental, special, consequential or similar
damages or loss of profits, or for any breach of contract, fundamental or otherwise, or for any claim brought
against purchaser by any other party. Some provinces, states or jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the
above limitations or exclusion may not apply to you. This limited warranty gives you specific legal rights, and
you may also have other rights that vary from province to province, state to state or jurisdiction to jurisdiction.
How to Obtain Satisfaction Guarantee and/or Limited Warranty Service
In the U.S.A.
If you have any question regarding this guarantee or limited warranty or would like to obtain guarantee or
limited warranty service, please call 1-800-334-0759 and a convenient service center address will be
provided to you.
In Canada
If you have any question regarding this guarantee or limited warranty or would like to obtain guarantee or
limited warranty service, please call 1-800-667-8623 and a convenient service center address will be
provided to you.
In the U.S.A., this guarantee and limited warranty is offered by Sunbeam Products, Inc. located in Boca
Raton, Florida 33431. In Canada, this guarantee and limited warranty is offered by Newell Brands Canada
ULC, located at 20 B Hereford Street, Brampton, Ontario L6Y 0M1. If you have any other problem or claim in
connection with this product, please write to the Consumer Service Department.
PLEASE DO NOT RETURN THIS PRODUCT TO ANY OF THESE ADDRESSES OR TO THE
PLACE OF PURCHASE.
For inquiries regarding recycling and proper disposal of this product,
please contact your local waste management facility.
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