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11
Troubleshooting
Problem Solution
The power does not turn on Check the battery level and charge it.
If unable to make a call with
earbuds
If the mobile phone does not support headset and hands-free functions,
you cannot use the calling features.
Check the battery level and charge it.
If unable to register
earbuds to mobile
phone
Check whether earbuds are turned on.
Check if the charging case of earbuds are in search mode.
- Press the pairing button on the charging case to switch to search mode.
If you replaced the earbuds
or there is a problem with
the operation
Put the earbuds in the charging case and, with the case open, press the
pairing button for 10 seconds or more.
- The factory reset proceeds while the status indicator on the charging
case ashes red.
Please reconnect the device after factory reset.
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