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10
MODEL: RJ38-V2-65T
Troubleshooting Guide
Problem Possible Cause Solution
The Air Fryer is
not working/will
not turn on
The appliance is not plugged
in
Insert plug into the electrical outlet
The timer was not set Press the time button and use the -/+
buttons to set desired cook time. Press the
Start button to turn on the Air Fryer
The air fryer basket is not
completely pushed into place
Use the basket handle to push basket
securely into place
The ingredients fried
with the Air Fryer are
not done
The basket is
overcrowded
Put smaller batches of ingredients in the
basket to fry more evenly
The set temperature is too low Press the temperature button and and
use the -/+ buttons to adjust to a
higher temperature
The ingredients are
fried unevenly in the
Air Fryer
Certain ingredients need to be
shaken halfway through
Shake halfway through
the cooking time
Fried snacks are not
crispy when they come
out of the Air Fryer
The snack was meant to be
prepared in a
traditional deep fryer
Lightly brush or spray some oil onto the
snacks for a crispier result
The basket will not
slide into the
appliance properly
There are too many
ingredients in the basket
Do not fill the basket above the
MAX fill line
The basket is not placed in the
air fryer correctly
Push the basket into the Air Fryer until
you hear a click
There is white smoke
coming out of the
Air Fryer
Greasy ingredients are being
prepared
Frying greasy ingredients causes a large
amount of oil to leak into the basket. This
will produce smoke but does not affect
the appliance or cooking of your food
The pan still contains greasy
residue from previous use
Make sure the Air Fryer basket is cleaned
properly after every use. The Air Fryer
basket is dishwasher safe
Fresh French fries are
fried unevenly in
the Air Fryer
Cut potatoes weren't tossed
with oil evenly
After soaking, dry cut potatoes completely
and toss with oil in a large bowl; then add
to air fryer basket
Cut potatoes were not rinsed
properly before air frying
Soak cut potatoes in cold water for 30
minutes. Rinse, and dry completely
Fresh French fries are
not crispy when
they come out of
the Air Fryer
The crispiness of the fries
depends on the amount of oil
and water in the fries
Fully dry cut potatoes before tossing with
oil or spices
Cut the potatoes thinner for crispier
results
Add more oil for crispier results
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