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Product Support: Eccotemp.com/help-desk Shop Online: Eccotemp.com/products Store Locater: Eccotemp.com/locater
Phone: 866-356-1992 | Email: [email protected] | Address: 315 - A Industrial RD Summerville, SC 29483
PLEASE NOTE: THIS MANUAL IS SUBJECT TO CHANGE AT ANYTIME, TO ENSURE THIS MANUAL IS UP TO DATE PLEASE VISIT OUR HELPDESK AT WWW.ECCOTEMP.COM
FOR ALL OF OUR PRODUCT MANUALS.
PLEASE NOTE: THIS MODEL IS FOR INDOOR PERMANENT INSTALLATIONS ONLY.
Error
Code
Error Description Possible Cause What To Do
E0
Hot water sensor
failure
Junction port loose,
Short circuit
Call for Service
E1
Ignition system failure
The gas valve is not opened or
fully opened, Water shut-off
valve is not open, Junction
port loose
Check and open gas fully,
Check and open water valve,
Call for Service
E2
There is ame when no
water coming in
Electric circuit problem Call for Service
E3
Over-heating protection
Dry Combustion, Problem of
over heating controller
Call for Service
E5
Pressure Switch
Motor problem, Voltage of
power supply is too low
Call for Service
E6
Over-heating
Gas pressure is too high,
Water shutoff valve is
not fully opened, The
temperature is set too low
Check shut-off valve and open
fully, Increase temperature
setting
E7
Solenoid valve
Open circuit of the valve,
short circuit of the valve, none
of the above
Connect the valve, replace the
valve, replace the computer
board
If the error code remains shown:
• Close the hot water faucet and turn off the
switch on the remote control.
• Take the proper action shown below and
attempt operation of the appliance again.
• If the error code is still shown:
• Turn off the hot water faucet and turn off
the switch on the remote control.
• Take note of the error code displayed and
call the customer service assistance number
in the “If You Need Service”
When an error code is displayed:
• Close the hot water faucet, turn off the
switch on the remote control.
• Wait for about 5 minutes before turning the
switch on again.
• Open the hot water faucet.
NOTICE: If an error code other than those listed
below is displayed, immediately turn off the hot
water faucet, take note of the error code, turn
off the switch on the remote control and call the
customer assistance number.
Error Code Guide
CAUTION: For your safety DO NOT attempt repair of gas piping, remote control, burners,
vent connectors or other safety devices. Refer repairs to qualied service personnel.
CAUTION: Make certain power to water heater is “OFF” before removing protective cover
FOR ANY REASON.
CAUTION: Label all wires prior to disconnection when servicing controls. Wiring
errors can cause improper and dangerous operation. VERIFY PROPER OPERATION AFTER
SERVICING.
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