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46
Before Calling for Service
Wi-Fi
Symptoms Possible Cause & Solution
Your home
appliance and
smartphone is not
connected to the
Wi-Fi network.
The password for the Wi-Fi that you are trying to connect
to is incorrect.
• Find the Wi-Fi network connected to your smartphone and
remove it, then register your appliance on
LG ThinQ
.
Mobile data for your smartphone is turned on.
• Turn off the
Mobile data
of your smartphone and register
the appliance using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination
of English letters and numbers. (Do not use special
characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the
wireless router to 2.4 GHz and connect the appliance to the
wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The appliance is too far from the router.
• If the appliance is too far from the router, the signal may be
weak and the connection may not be configured correctly.
Move the location of the router so that it is closer to the
appliance.
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