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10 Questions? We’re here to help!
Visit: www.maxi-matic.com for support on this product.
TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE SOLUTION
The air fryer does not work.
The appliance is not
plugged in.
Plug the power cord (12) into an electrical
outlet.
You did not ip the POWER Switch (11) on
the back of the unit.
Make sure the Glass Lid (5) is completely
closed in order to activate the Safety Switch
(9) and begin operation.
The appliance is defective.
Contact customer service at
www.maxi-matic.com
Food is not completely
cooked/fried.
There is too much food in
the Cooking Pan (7).
Use smaller batches of food in the Cooking
Pan (7) to cook more evenly.
The cooking temperature
is set too low.
Increase the temperature setting. Check
“Cooking Time Chart” found in this manual.
The cooking time is too
short.
Increase the time setting. Check “Cooking
Time Chart” found in this manual.
Food is raw and frozen
solid.
Raw frozen foods should be thawed before
cooking in the air fryer. Exceptions to this
are pre-cooked frozen foods.
Food is unevenly cooked.
Certain foods need to be
stirred mid-way through
the cooking process.
Foods that overlap inside the Cooking Pan
(7) need to be stirred mid-way through
cooking.
Fried snacks are not crispy.
You used a type of snack
meant to be prepared in a
traditional deep fryer.
Use oven snacks or lightly brush some oil
onto the snacks for a crispier result.
I cannot close the Glass
Lid (5).
The Cooking Pan (7) is
too full.
Do not overll the Cooking Pan (7).
White smoke is emitting
out of the appliance during
use.
You are preparing food
with a high oil content.
When cooking with oily foods, oil will drain
into the Cooking Pan (7). When the air fryer
heats up, the pan heats up the oil and
produces white smoke. This does not
adversely affect the air fryer or your cooking
process.
The pan has built-up
oil residue from previous
uses.
White smoke is caused by oil leftover in the
Cooking Pan (7). Make sure to thoroughly
clean the Cooking Pan (7) after every use.
Home-made French fries
are coming out unevenly
cooked.
Your potatoes are not fresh
or are frozen.
Make sure to use fresh and rm potatoes,
not frozen potatoes, for home-made French
fries.
Potato strips were not well
rinsed prior to frying.
Thoroughly rinse sliced potato to remove all
starch prior to frying.
Home-made French fries
are not crispy after air
frying.
Crispy results are directly
linked to the amount of oil
used and water content of
the fresh potato strips.
Potato strips need to be thoroughly dried
before adding oil.
Slice potato strips thinner if you want them
crispier.
Use a bit more oil on the potato strips prior
to frying if you want crispier results.
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