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TROUBLESHOOTING
31
|
ENG
PROBLEM WHAT TO DO
Frames don’t respond to
touch control
Make sure you are tapping the correct touch control surface (see
page 18).
Make sure your hands are dry.
If your hair is wet, make sure it isn’t interfering with the
touch surface.
If wearing gloves, remove them before tapping the touch
control surface.
Can’t adjust volume
Make sure you are swiping the correct touch control surface (see
page 18).
Make sure your hands are dry.
If your hair is wet, make sure it isn’t interfering with the
touch surface.
If wearing gloves, remove them before tapping the touch
control surface.
Can’t use phone
call controls
In the Bose Music app, run available software updates.
Device not responding to
button presses
In the Bose Music app, run available software updates.
For multi-press functions: vary speed of presses.
Make sure your music app supports the function.
Power o and then power on your frames.
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the frames from the Bluetooth list on your device.
Connect again (see page 24).
Try another compatible device.
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