Owner's Guide Heating, Cooling & Air Quality



WARNING: For use with televisions weighing 60 lbs or less. Use with heavier televisions may result instability causing tip over resulting in death or serious injury.



To use the remote control, first remove the plastic tab by gently pulling it out of remote control.
The control panel will display the heater setting when the unit power is turned ON. Whichever control icon you press will display the current setting of the corresponding function. Press the control icon again to adjust the setting. Following adjustment of any setting(s), the unit will resume to display the heater setting after 5 seconds.
Power Function

Flame Brightness Function

Flame Speed Function

Heater Function

Sleep Timer Function (Remote Control Only)

HEATER OVERRIDE
The power to the heater can be disengaged to prevent the heater from being accidentally or unintentionally powered on. This feature is primarily added to help prevent children from powering on the heater when it is not desired.
Note: The heater override can only be set from the control panel and will not work if using the remote control.
MEMORY FUNCTION
Replacing the Remote-Control Battery
When the remote control (Q) stops operating or its range seems reduced, it is time to replace the battery.
Note: The battery should be removed if the product is to be left unused for a long time.
Note: Non-rechargeable batteries are not to be recharged. Exhausted batteries are to be removed from the product. Harmful if swallowed.

Disposal of Used Battery
A battery may contain hazardous substances that could be endangering the environment and human health.

For more information about collection and recycling of used battery, please contact your local municipality, your waste disposal service or the point-of-sale where you purchased this battery.
| PROBLEM | POSSIBLE CAUSE | CORRECTIVE ACTION |
|---|---|---|
|
Error E1displayed on control panel. |
The overheat sensor has been engaged. |
Unplug unit, wait 15-20 minutes, then the sensor will reset itself. Plug the unit back in and turn on the heater. If the problem persists, call customer service. Note: The other functions will work normally excluding the heater. |
|
Error E2 displayed on control panel. |
The thermostat sensor is broken or not working correctly. |
Unplug unit, wait 15-20 minutes, then the sensor will reset itself. Plug the unit back in and turn on the heater. If the problem persists, call customer service. Note: The other functions will work normally excluding the heater. |
|
Error E3 displayed on control panel. |
Heater over ride function is engaged. |
See page 19 Heater Over ride Section for more details. |
|
No power. |
The unit does not have power. |
Check that the power cord is securely plugged into a standard 120V outlet. Then check to make sure the unit is powered on. |
|
No flame effect but the unit is powered on. |
The flame effect is powered off. |
Push the flame brightness button until desired level is achieved. |
|
USB cable. |
Connect the USB cable into the USB port behind the Fireplace Grate. |
|
|
Heater and blower do not power on but rest of functions are working. |
Heater setting. |
Set the heater to "HI" (High) to have the heater run continually. |
|
Power cord gets warm to the touch. |
Normal operation. |
This is normal for a heater appliance as it requires more current to operate. Check the connections of the appliance cord and the outlet. Make sure the plug fits tightly into the outlet. During use, check the plug and outlet frequently to determine if it is HOT; if so, discontinue use of the appliance and consult with a qualified technician to check or change the overheating outlet(s). |
|
Remote control does not work. |
Weak or failing battery. |
Replace with 1 CR-2025 battery (See page 20 for more information). |
|
Remote control signal is weak and only work sometimes. |
Pressing the buttons too quickly. |
Press the buttons slowly and steadily to ensure the transmitter recognizes the request. |
|
Using the remote control too far away or at an off angle. |
Move closer to the insert; the remote control will only work within a distance of 20 feet and 45 degrees to either side from the front of the fire place insert. |
|
|
Fan motor continues to blow after the unit is powered off. |
Normal operation. |
This is a standard feature; the blower runs for an additional time to cool off the heater tubes. |


