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17
WiFi Connected Chest Freezer (12.2, 14.1, or 17.6 Cu.Ft.)
www.insigniaproducts.com
WiFi, app, and control panel
The compressor turns
on and off frequently
The room temperature is hotter
than normal.
This is normal.
You have just added a large
amount of food to the freezer.
Allow time for the new food to cool, then check again.
The door is not closed
completely or was opened too
often.
Check the door gasket and food distribution and make sure that
the door closes completely.
The freezer has recently been
disconnected for a period of
time.
Allow time for the freezer to cool before adding food. Four
hours are required for the freezer to cool down completely.
The thermostat was not set
correctly.
Set the thermostat to the correct setting.
Problem Possible cause Possible solution
My mobile device
cannot connect to WiFi
• Check the WiFi settings on your mobile device to make
sure that WiFi is turned on.
• Make sure that you selected the right network and entered
the correct password.
• Make sure that your router/modem is on and that you are
within range of it.
• Turn your mobile device off, then back on.
• Reset your router/modem.
The control panel of the
freezer is unresponsive
The control panel is locked. Press and hold the +/- and Quick Freeze buttons for three
seconds to unlock the control panel.
I could not find the
Insignia app in the app
market
The Insignia app is available for smartphones that run iOS 9 or
later, or Android: 6.0.1 Marshmallow or later.
The Insignia app is
successfully connected
to my freezer, but does
not run
Possible connection problems. • Exit and restart the Insignia app or reboot your router.
• Unplug your freezer and plug it back in after one minute.
The freezer won't
connect to WiFi
• Make sure that you selected the right network and entered
the correct password.
• Make sure Caps Lock is not on.
• Make sure your router/modem is on and that you are
within range of it.
• Reset your router/modem.
Problem Possible cause Possible solution
NS-CZ12XWH7-CZ14XWH7-CZ18WH7_16-0448_MAN_V1_ENG.fm Page 17 Wednesday, October 26, 2016 8:47 AM
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