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Page 14
PROBLEM POSSIBLE CAUSE SOLUTION
The air fryer
does not work
The appliance is not plugged in. Plug power cord into wall socket.
You have not set the timer. Turn the timer knob to the desired preparation
time to switch on the appliance.
The pan is not put into the
appliance properly
Slide the pan into the appliance properly.
Overheat protection has turned
on.
With unit unplugged and cooled down, press
reset button on bottom of unit.
The ingredients
fried with the
air fryer are not
done.
The amount of ingredients in
the basket is too much.
Put smaller batches of ingredients in the basket.
Smaller batches are fried more evenly.
The set temperature is too low. Turn the temperature control knob to the
recommended setting (see table on page 10).
The preparation time is too
short.
Turn the timer knob to the recommended
preparation time (see table on page 10).
The ingredients
are fried
unevenly in the
air fryer.
Certain types of ingredients
need to be shaken halfway
through the preparation time.
Ingredients that lie on top of or across each
other (e.g. Fries) need to be shaken halfway
through the preparation time. See table on
page 10.
Fried snacks are
not crispy when
they come out
of the air fryer.
You used a type of snacks
meant to be prepared in a
traditional deep fryer.
Use oven snacks or lightly brush some oil onto
the snacks for a crispier result.
I cannot slide
the pan into
the appliance
properly.
There are too many ingredients
in the basket.
Donotllthebasketbeyondfull.Refertothe
table on page 10.
The basket is not placed in the
pan correctly.
Push the basket down into the pan until you
hear a click.
White smoke
comes out of
the appliance.
You are preparing greasy
ingredients.
When you fry greasy ingredients in the air fryer,
a large amount of oil will leak into the pan. The
oil produces white smoke and the pan may heat
up more than usual. This does not affect the
appliance or the end result.
The pan still contains grease
residues from previous use.
White smoke is caused by grease heating up in
the pan. Make sure you clean the pan properly
after each use.
Fresh fries are
fried unevenly
in the air fryer.
You did not use the right potato
type.
Usefreshpotatoesandmakesuretheystayrm
during frying.
You did not rinse the potato
sticks properly before you fried
them.
Rinse the potato sticks properly to remove
starch from the outside of the sticks.
Fresh fries are
not crispy when
they come out
of the air fryer.
The crispiness of the fries
depends on the amount of oil
and water in the fries.
Make sure you dry the potato sticks properly
before you add the oil.
Cut the potato sticks smaller for a crispier result.
Add slightly more oil for a crispier result.
TROUBLESHOOTING & WARRANTY
TROUBLESHOOTING
Troubleshoot your problem by using the chart below. If the appliance still does not
work properly, contact W Appliance Co. customer service center or the nearest
authorizedservicecenter.Customersmustnevertroubleshootinternalcomponents.
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