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Chevrolet Blazer (GMNA-Localizing-U.S./Canada/Mexico-12461541) - 2019 -
crc - 10/1/18
Customer Information 365
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 365
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 367
Customer Assistance for Text
Telephone (TTY) Users . . . . . 368
Online Owner Center . . . . . . . . . 368
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 369
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 369
Scheduling Service
Appointments . . . . . . . . . . . . . . . 371
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 371
Collision Damage Repair . . . . . 372
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 374
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 375
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 375
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 376
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 376
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 377
Event Data Recorders . . . . . . . . 377
OnStar . . . . . . . . . . . . . . . . . . . . . . . 378
Infotainment System . . . . . . . . . . 378
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
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