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16 Philips · NeoPix Easy
Problems Solutions
The projector cannot be turned on. • Disconnect and reconnect the power cable, and try to
turn the projector on again.
The projector cannot be turned off.
• Press and hold longer than ten seconds. If this does
not work, disconnect the power cable.
No image from the external HDMI
device.
• Disconnect the HDMI cable or switch off the HDMI
device.
• Wait three seconds.
• Reconnect the HDMI cable or switch on the HDMI
device again.
No sound from the external
connected device.
• Check the cables to the external device.
• Check that the sound is activated on the external device.
• Only the original cables from the device manufacturer
may function.
No sound from external HDMI
output device.
• On the HDMI output device, set the audio setting to
Multichannel (Raw data) & Stereo (PCM).
No sound when you connect your
computer via HDMI cable.
• Check that the sound is activated on the computer.
Only the home menu appears and
not the image from the external
device.
• Check if the cables are connected to the correct sockets.
• Check that the external device is turned on.
• Check if the video output of the external device is
turned on.
Only the home menu appears and
not the image from the connected
computer.
• Check that the VGA output of the computer is turned on.
• Check if the resolution of the computer is set to
1920*1080 (for VGA connection) or 1080P (for HDMI
connection).
The projector turns itself off. • When the projector is running for a long period of time,
the surface becomes hot.
• Check that the power cable is connected correctly.
The projector cannot read the USB
stick.
• The projector does not support the exFAT file system.
• Format the USB stick in FAT format, then use it.
The projector does not react to
remote control commands.
• Check the batteries of the remote control.
The temperature of the projector’s
surface is warm.
• For this projector it is normal to generate moderate heat
during operation.
What to do if the projector does
not work when connecting to a
notebook PC?
• Check that the HDMI cable is plugged in correctly.
• Make sure that the notebook PC has been switched to
projector display.
Troubleshooting
Power cycling
If a problem occurs that cannot be corrected
with the instructions in this user manual, follow
the steps given here.
1 Turn the projector off by pressing .
2 Wait at least ten seconds.
3 Turn the projector on by pressing once.
4 If the problem persists, please contact our
technical service centre or your dealer.
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