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en Customer service
22
4 Customer service
Customer service
If you are unable to rectify the fault,
please contact our customer service.
We will always find an appropriate
solution in order to avoid unnecessary
visits by engineers.
The contact information for your nearest
customer service can be found here or
on the enclosed customer service list.
When calling, please state the product
number (E-Nr.) and the production
number (FD) which can be found on the
rating plate.
Trust the expertise of the
manufacturer. You can therefore be
sure that the repair is carried out by
trained service technicians who carry
original spare parts for your domestic
appliances.
Appliance self-test
Your appliance features a self-test
programme which displays the fault
which your customer service can rectify.
1. Switch off the appliance and wait
5 minutes.
2. Switch on the appliance.
3. Within the first 10 seconds, press
and hold the freezer compartment
super button for 3 ... 5 seconds until
an audible signal sounds.
The self-test programme starts.
While the self-test is running, a long
audible signal sounds in the
meantime.
■ If 2 audible signals sound after the
end of the self-test and the set
temperature is displayed, your
appliance is OK.
■ If, at the end of the self-test,
5 audible signals sound and the
freezer compartment super button
flashes for 10 seconds, inform
customer service.
When the programme has ended,
the appliance switches over to normal
operation.
Repair order and advice on
faults
Contact information for all countries can
be found on the enclosed customer
service list.
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Guarantee
Detailed information on the warranty
period and warranty conditions in your
country are available from your
customer service, your dealer and on
our website.
GB 0344 892 8979 Calls charged at local or
mobile rate
IE 01450 2655 0.03 € per minute at
peak. Off peak 0.0088 €
per minute.
US 800 944 2904 toll-free
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