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Customer service en
13
4Customer service
Cu s t o mer servi ce
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
Please quote the E-number (product number) and the
FD number (production number) of your appliance
when contacting the after-sales service. The rating plate
bearing these numbers can be found on the appliance
certificate.
Please note that a visit from an after-sales service
engineer is not free of charge in the event of misuse of
the appliance, even during the warranty period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
ETest dishes
Tes t di s hes
This table has been produced for test institutes to
facilitate the testing of our appliances.
The data in the table refers to our accessory cookware
from Schulte Ufer (4-part induction pot set Z9442X0)
with the following dimensions:
■ Saucepan dia.16 cm, 1.2 litres, for 14.5 cm dia.
single-circuit hotplate
■ Cooking pot dia. 16 cm, 1.7 litres, for 14.5 cm dia.
single-circuit hotplate
■ Cooking pot dia. 22 cm, 4.2 litres, for 18 cm dia. or
17 cm dia. hotplate
■ Frying pan dia. 24 cm, for 18 cm dia. or 17 cm dia.
hotplate
GB 0344 892 8989
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
Test dishes Heating up/bringing to boil Ongoing cooking
Heat setting Cooking time (min:sec) Lid Ongoing cooking
setting
Lid
Melting chocolate
Cookware: saucepan
Chocolate couverture (e.g. Dr. Oetker dark choc-
olate, 150 g) on 14.5 cm dia. hotplate
- - - 1. No
Heating and keeping lentil stew warm
Cookware: cooking pot
Lentil stew made to DIN 44550
Initial temperature 20° C
Amount: 450 g for 14.5 cm dia. hotplate 9 approx. 2:00 without stirring Yes 1. Yes
Amount: 800 g for 18 cm dia. or 17 cm dia.
hotplate
9 approx. 2:00 without stirring Yes 1. Yes
Lentil stew from the tin
e.g lentils with Erasco sausages:
Initial temperature 20° C
Amount 500 g for 14.5 cm dia. hotplate 9 approx. 2:00
(Stir after approx. 1:30)
Yes 1. Yes
Amount: 1000 g for 18 cm dia. or 17 cm dia.
hotplate
9 approx. 2:30
(Stir after approx. 1:30)
Yes 1. Yes
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