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24
En
TROUBLESHOOTING
Password
Lost password
• Select the SET PASSWORD setting in the LOCK menu, then enter
the following mast
er password “8899”. The master password clears
your previous password and allows you to enter a new password.
There is a problem in PC mode
The signal is out of range
(invalid format)
• Adjust the resolution, horizontal frequency, or vertical frequency.
Vertical bar or stripe on
background & Horizontal
Noise & Incorrect position
•
Screen color is unstable or
show a single color
• Check the signal
cable.
• Reinstall the PC video card.
If the WIFI connection fails or APP has connection issue, please check the following
troubleshooting questions.
WIFI connection fails
• Check signal stre
ngth for WIFI connection, the TV may be too far
away from WIFI router.
• Check "authentication" setting.
• Make sure password is entered with correct upper or lower case
letters.
• Check if TV is connected correctly.
• Try powering off and unplugging TV to reset TV.
• Try resetting the WIFI router, and also check for interference or WIFI
channel problems.
Problems with video
streaming
• Check if internet connection is fast enough for streaming HD or 4K
videos.
has connection issue •
Can't use Vudu and Pandora
• Vudu is only avail
able in US and Pandora only avaliable in limited
countries.
Maintaining
• Do not use your TV in areas that are too hot or too cold, because the cabinet may
warp or the screen may malfunction. Your TV works best in temperatures that are
comfortable to you.
• Storage temperatures are 32° to 122°F(0
° to 50°C).
• Working temperatures are 32° to 95°F(0° to 35°C).
• Do not place your TV in direct sunlight or near a heat source.
- the ventilation should not be impeded by
covering the ventilation openings with
items, such as newspapers, table-cloths, curtains, etc.;
apparatus;
- attention should be drawn to the environme
ntal aspects of battery disposal.
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