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Display shows messages
■ Is the display showing a letter followed by a number?
Clear the display. If a letter followed by a number reappears,
write down the letter followed by the number and call for
service. See “Assistance or Service” section.
Self-Clean cycle will not operate
■ Is the oven door open?
Close the oven door all the way.
■ Has the function been entered?
See “CustomClean™ Self-Cleaning with Adjustable Levels
and Auto Lock” section.
■ On some models, has a delay start Self-Clean cycle been
set?
See “CustomClean™ Self-Cleaning with Adjustable Levels
and Auto Lock” section.
■ Has a delay start been set?
See “Delay Start” section.
Oven cooking results not what expected
■ Is the proper temperature set?
Double-check the recipe in a reliable cookbook.
■ Is the proper oven temperature calibration set?
See “Cooking Functions” section.
■ Was the oven preheated?
See “Cooking Functions” section.
■ Are the racks positioned properly?
See “Positioning Racks and Bakeware” section.
■ Is there proper air circulation around bakeware?
See “Positioning Racks and Bakeware” section.
■ Is the batter evenly distributed in the pan?
Check that batter is level in the pan.
■ Is the proper length of time being used?
Adjust cooking time.
■ Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer
cooking times.
■ Are baked items too brown on the bottom?
Move rack to higher position in the oven.
■ Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or
reduce baking temperature.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new JENN-AIR
®
appliance.
To locate factory specified parts in your area, call us or your
nearest JENN-AIR designated service center.
In the U.S.A.
Call the Jenn-Air Customer eXperience Center toll free:
1-800-JENNAIR (1-800-536-6247)
Our consultants provide assistance with:
■ Features and specification on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors and service
companies. Jenn-Air designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Jenn-Air designated service company in your area,
you can also look in your telephone directory Yellow Pages.
For further assistance:
If you need further assistance, you can write to Jenn-Air with any
questions or concerns at:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Web address: www.jennair.com
Please include a daytime phone number in your correspondence.
In Canada
Call the Jenn-Air Customer eXperience Centre toll free:
1-800-807-6777
Our consultants provide assistance with:
■ Use and maintenance procedures.
■ Repair parts sales.
■ Referrals to local dealers, repair parts distributors and service
companies. Jenn-Air designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in Canada.
For further assistance:
If you need further assistance, you can write to:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Web address: www.jennair.ca
Please include a daytime phone number in your correspondence.
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