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Faults and what to do about them en
35
Faults and what to do about them.
. of the 'Ready in' time
lights up
Undervoltage in the wash programme. The programme is extended. ~ Page 29
Other displays Switch off the appliance, wait for five seconds and then switch it on again. If the dis-
play appears again, call customer services. ~ Page 37
Faults Cause/Remedy
Water is leaking from the
machine.
■ Attach the drain hose correctly or replace it.
■ Tighten the screw connection of the drain hose.
The machine is not filling
with water.
Detergent is not being dis-
pensed.
■ Have you pressed the A button?
■ Is the tap turned on?
■ Could the filter be clogged? Clean the filter. ~ Page 32
Note: If an additional water filter has been installed (depending on model),
check for contaminants and clean if required ~ separate installation and
cleaning instruction for water filter.
■ Is the supply hose kinked or trapped?
The door cannot be
opened.
■ The safety function is activated.
Note: For safety reasons, the washing machine door remains locked when
the water level or temperature is high (See ~ Cancel the programme
~ Page 27) or while the drum is rotating.
■ Is - - - - selected (Rinse Stop = no final spin, water level is high)?
~ Page 28
■ Can the door only be opened by the emergency release? ~ Page 33
The program will not
start.
■ Have you pressed the A or Finished in-time button?
■ Is the door closed?
■ Is the E childproof lock activated? Deactivate. ~ Page 27
The drum briefly jerks or
judders after the program
has started.
Not a fault – the internal motor test may cause the drum to jerk or judder briefly
when the wash program starts.
The water is not draining. ■ Is - - - - selected (Rinse Stop = no final spin)? ~ Page 28
■ Clean the drain pump. ~ Page 31
■ Clean the drain pipe and/or the drain hose. ~ Page 32
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not sat-
isfactory.
Laundry is wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the spin
cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■ Easy-Iron (depending on the model) selected? ~ Page 23
■ Is the selected speed too low?
■ You may run the program Spin/Drain to spin the laundry again.
The spin cycle runs sev-
eral times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
Display Cause/Remedy
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