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6
Troubleshooting
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual and scan the code with your mobile device, or visit www.whirlpool.com/product_help. In
Canada, visit www.whirlpool.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Center
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Dishwasher is not operating properly
■ Dishwasher does not run or stops during a cycle
Is the door closed tightly and latched?
Is the right cycle selected?
Is the DISPLAY light on? Press ON/OFF, then START/
RESUME.
Is there power to the dishwasher? Has a household fuse
blown or has a circuit breaker tripped? Replace the fuse
or reset the circuit breaker. If the problem continues, call
an electrician.
Has the motor stopped due to an overload? The motor
automatically resets itself within a few minutes. If it does
not restart, call for service.
Is the water shut-off valve (if installed) turned on?
■ Water remains in the dishwasher
Is the cycle complete? If necessary, turn on the dishwasher,
select any cycle, and press START/RESUME.
■ Detergent remains in the covered section of the dispenser
Is the cycle complete?
Is the detergent lump-free? Replace detergent if necessary.
Is the dispenser door blocked by dishes or cookware when
the dishwasher door is closed?
■ White residue on the front of the access panel
Was too much detergent used?
Is the brand of detergent making excess foam? Try a different
brand to reduce foaming and eliminate buildup.
■ Odor in the dishwasher
Are dishes washed only every 2 or 3 days? Run a rinse cycle
once or twice a day until you have a full load.
Does the dishwasher have a new plastic smell? Run a vinegar
rinse as described in “Dishwasher Care.”
■ Condensation on the kitchen counter (built-in models)
Is the dishwasher aligned with the countertop? Moisture from
the vent in the dishwasher console can form on the counter.
Refer to the Installation Instructions for more information.
Dishes do not dry completely
■ Dishes do not dry completely
Did you use a rinse aid? Your dishwasher is designed to use
rinse aid for good drying performance. Without rinse aid, your
dishes and dishwasher interior will have excessive moisture.
The heat dry option will not perform as well without rinse aid.
■ Dishes are not dry
Did you load your dishwasher to allow proper water drainage?
Do not overload. Use a liquid rinse aid to speed drying.
Are the plastics wet? Plastics often need towel drying.
Is the rinse aid dispenser empty?
Did you use an air-dry or energy-saving dry option? Use a
heated drying option for dryer dishes.
Dishwasher Maintenance Procedure
Removal of Hard Water/Filming:
Use of a monthly maintenance product such as affresh
®
Dishwasher Cleaner Part Number W10282479 is recommended
(In Canada, Part Number W10288149B).
■ Load your dishwasher (preferably with dishes affected by
filming/hard water).
■ Place tablet in the main wash compartment of the detergent
dispenser.
■ Select a cycle/option that is best for heavily soiled dishes and
start dishwasher.
NOTE: A premeasured detergent tablet or pack is recommended
for regular daily use.
Vacation or Extended Time Without Use
To reduce the risk of property damage:
■ If you will not be using the dishwasher during the summer
months, turn off the water and power supply to the
dishwasher.
■ Make sure the water supply lines are protected against
freezing conditions. Ice formations in the supply lines can
increase water pressure and damage your dishwasher or
home. Damage from freezing is not covered by the warranty.
■ When storing your dishwasher in the winter, avoid water
damage by having your dishwasher winterized by authorized
service personnel.
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