Loading ...
Loading ...
Loading ...
Frequently Asked Questions
80
Unsatisfactory results
Problem Possible cause and solution
The coffee is not hot
enough.
The cup has not been pre-heated.
The smaller the cup and the thicker its walls, the more
important it is to pre-heat it.
Pre-heat the cup with hot water, for example.
The brewing temperature is set too low.
Set a higher brewing temperature.
The filters in the brew unit are blocked.
Remove the brew unit and clean it by hand.
Degrease the brew unit.
Heating-up is taking
longer. The amount of
water is no longer cor-
rect and the coffee ma-
chine is not performing
properly. Coffee flows
into the cup very slowly.
The coffee machine needs to be descaled.
Descale the coffee machine.
Coffee does not flow
evenly from both dis-
pensers. Milk sprays
occasionally during
preparation.
Coffee deposits in the main dispenser prevent the
dispensing of the drinks.
Disassemble the main dispenser and clean the
parts – with the exception of the stainless steel
cover – in the dishwasher (see “Cleaning and care
– Main dispenser”).
This cleaning should be performed once a week.
The coffee grinder
makes a louder noise
than usual.
The coffee bean container has become empty during
the grinding process.
Fill the coffee bean container with fresh beans.
There may be foreign objects such as plastic or
stones in amongst the coffee beans.
Switch the coffee machine off immediately. Con-
tact the Technical Service department.
The coffee flows too
quickly into the cup.
The grind level is too coarse.
Set the grinder to a finer setting (see “Setting the
coffee grinder”).
Loading ...
Loading ...
Loading ...