What is the warranty for parts and accessories?

All parts and accessories have a limited one-year warranty, with the exception of water filters, which have a 30-day warranty. If your part fails because of a manufacturing defect within one year from the date of original purchase, we will provide a new or, at our option, rebuilt part without charge. Return the defective part to the vendor from whom it was purchased with a copy of the "proof of purchase." If the part is defective it will be exchanged. This warranty does not cover parts which are improperly installed, damaged, abused or used for other than the intended purpose. It does not include cost of returning the part to the vendor from which it was purchased, labor to remove, install or diagnose the failure, parts used in commercial applications, incidental or consequential damage caused by possible defects with the parts. EXCLUSION OF IMPLIED WARRANTIES - Your sole and exclusive remedy is part exchange as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.

How do I return a part or accessory and get a replacement?

Returning a Part - If you ordered a part online that you would like to return, please start by requesting a Return Materials Authorization (RMA). Once you complete and submit the return form, you will receive a confirmation email within approximately 20 minutes. Print the shipping label included in the email and attach to the outside of your package. The label contains the RMA number and correct warehouse address for your return. To receive credit for returned part and accessories, all items must be in sellable condition. Please allow one billing cycle for your refund to be processed. Parts and accessories - May be returned for credit within 30 days from the date the part or accessory was shipped to you from our warehouse. The part or accessory may be returned for a $15 re-stocking fee between 31 and 90 days from shipment. After 90 days the part or accessory may not be returned. Return Shipping - We do not cover the cost of return shipping, but if the reason for the return is determined to be our error, we will refund the shipping cost of your original order. Need to Exchange? - If you're looking to exchange a part or accessory you purchased, complete the returns process for the current item and place a new order for the item you need.

I already have a RMA number - how do I complete my return?

A RMA number is required for a return and must be visible on the return package or the return will not be processed. Our parts are shipped from several warehouses. When returning a part, the return package should be addressed to the warehouse that originally shipped the part. You should have received an email that includes your RMA number as well as the correct return address and a printable return label.

GE Hotpoint HTWP1200D0WW 3.5 DOE cu. ft. capacity Extra User Manual

ZZZ+RWSRLQWFRP

:DVKHUV

*(

6DIHW\,QVWUXFWLRQV

2SHUDWLQJ,QVWUXFWLRQV

&DUHDQG&OHDQLQJ

RIWKH:DVKHU

&RQWURO3DQHO

&RQWURO6HWWLQJV

)HDWXUHV

/RDGLQJDQG8VLQJ

WKH:DVKHU

7URXEOHVKRRWLQJ7LSV

&RQVXPHU6XSSRUW

&RQVXPHU6XSSRUW

:DUUDQW\

:ULWHWKHPRGHODQGVHULDO

QXPEHUKHUH

0RGHO BBBBBBBBBBBBB

6HULDOBBBBBBBBBBBBBB

<RXFDQILQGWKHP

XQGHUWKHOLGRI

WKHZDVKHU

2ZQHU·V0DQXDO

*



,03257$176$)(7<,1)250$7,21

5($'$//,16758&7,216%()25(86,1*

:$51,1*

)RU\RXUVDIHW\WKHLQIRUPDWLRQLQWKLVPDQXDOPXVWEHIROORZHGWRPLQLPL]HWKHULVN

RIILUHRUH[SORVLRQHOHFWULFVKRFNRUWRSUHYHQWSURSHUW\GDPDJHSHUVRQDOLQMXU\RU

ORVVRIOLIH

:$7(5+($7(56$)(7<

8QGHUFHUWDLQFRQGLWLRQVK\GURJHQJDVPD\EHSURGXFHGLQDZDWHUKHDWHUWKDWKDVQRWEHHQ

XVHGIRUWZRZHHNVRUPRUH+\GURJHQJDVFDQEHH[SORVLYHXQGHUWKHVHFLUFXPVWDQFHV

,IWKHKRWZDWHUKDVQRWEHHQXVHGIRUWZRZHHNVRUPRUHSUHYHQWWKHSRVVLELOLW\RIGDPDJHRULQMXU\E\

WXUQLQJRQDOOKRWZDWHUIDXFHWVDQGDOORZLQJWKHPWRUXQIRUVHYHUDOPLQXWHV'RWKLVEHIRUHXVLQJDQ\

HOHFWULFDODSSOLDQFHZKLFKLVFRQQHFWHGWRWKHKRWZDWHUV\VWHP7KLVVLPSOHSURFHGXUHZLOODOORZDQ\EXLOWXS

K\GURJHQJDVWRHVFDSH6LQFHWKHJDVLVIODPPDEOHGRQRWVPRNHRUXVHDQRSHQIODPHRUDSSOLDQFHGXULQJ

WKLVSURFHVV

3523(5,167$//$7,21

7KLVZDVKHUPXVWEHSURSHUO\LQVWDOOHGDQGORFDWHGLQDFFRUGDQFHZLWKWKH,QVWDOODWLRQ

,QVWUXFWLRQVEHIRUHLWLVXVHG,I\RXGLGQRWUHFHLYHDQ,QVWDOODWLRQ,QVWUXFWLRQVVKHHW\RXFDQ

UHFHLYHRQHE\YLVLWLQJZZZ+RWSRLQWFRPRUE\FDOOLQJ*(&$5(6

<285/$81'5<$5($

.HHSWKHDUHDXQGHUQHDWKDQGDURXQG\RXU

DSSOLDQFHVIUHHRIFRPEXVWLEOHPDWHULDOVVXFKDV

OLQWSDSHUUDJVFKHPLFDOVHWF

&ORVHVXSHUYLVLRQLVQHFHVVDU\LIWKLVDSSOLDQFHLV

XVHGE\RUQHDUFKLOGUHQ'RQRWDOORZFKLOGUHQWR

SOD\RQZLWKRULQVLGHWKLVRUDQ\RWKHUDSSOLDQFH

2SHUDWLQJ,QVWUXFWLRQV 6DIHW\,QVWUXFWLRQV&RQVXPHU6XSSRUW 7URXEOHVKRRWLQJ7LSV

,QVWDOORUVWRUHZKHUHLWZLOOQRWEHH[SRVHGWR

WHPSHUDWXUHVEHORZIUHH]LQJRUH[SRVHGWRWKH

ZHDWKHUZKLFKFRXOGFDXVHSHUPDQHQWGDPDJH

DQGLQYDOLGDWHWKHZDUUDQW\

3URSHUO\JURXQGZDVKHUWRFRQIRUPZLWKDOO

JRYHUQLQJFRGHVDQGRUGLQDQFHV)ROORZGHWDLOVLQ

,QVWDOODWLRQ,QVWUXFWLRQV

7RHQVXUHSURSHULQVWDOODWLRQUXQWZRVPDOOORDG

VL]H:KLWHV5LQVHF\FOHV%()25(ZDVKLQJWKHILUVW

ORDG

7KLVZDVKHUGRHVQRWLQFOXGHZDWHUVXSSO\KRVHV

 *(VWURQJO\UHFRPPHQGVWKHXVHRIIDFWRU\

VSHFLILHGSDUWV$OLVWRIIDFWRU\KRVHVDYDLODEOH

IRUSXUFKDVHDUHOLVWHGEHORZ7KHVHKRVHV

DUHPDQXIDFWXUHGDQGWHVWHGWRPHHW*(

VSHFLILFDWLRQV

 *(VWURQJO\UHFRPPHQGVWKHXVHRIQHZZDWHU

VXSSO\KRVHV+RVHVGHJUDGHRYHUWLPHDQGQHHG

WREHUHSODFHGHYHU\\HDUVWRUHGXFHWKHULVNRI

KRVHIDLOXUHVDQGZDWHUGDPDJH

3DUWVDQG$FFHVVRULHV

2UGHURQOLQHDW*($SSOLDQFHSDUWVFRPWRGD\

KRXUVHYHU\GD\RUE\SKRQHDWGXULQJ

QRUPDOEXVLQHVVKRXUV

3DUW1XPEHU $FFHVVRU\

30; IW5XEEHU:DWHU6XSSO\+RVHV

30; IW%UDLGHG:DWHU6XSSO\+RVHV

:;; 7LGH



:DVKLQJ0DFKLQH&OHDQHU

:;;  :DVKHU)ORRU7UD\



7LGH



LVDUHJLVWHUHGWUDGHPDUNRI3URFWHU*DPEOH

&RQVXPHU6XSSRUW7URXEOHVKRRWLQJ7LSV2SHUDWLQJ,QVWUXFWLRQV6DIHW\,QVWUXFWLRQV





ZZZ+RWSRLQWFRP

8VHWKLV

DSSOLDQFH

RQO\IRULWV

LQWHQGHG

SXUSRVHDV

GHVFULEHGLQ

WKLV2ZQHU·V

0DQXDO

:+(186,1*7+(:$6+(5

1HYHUUHDFKLQWRWKHZDVKHUZKLOHLWLVPRYLQJ

:DLWXQWLOWKHPDFKLQHKDVFRPSOHWHO\VWRSSHG

EHIRUHRSHQLQJWKHOLG

'RQRWPL[FKORULQHEOHDFKZLWKDPPRQLDRU

DFLGVVXFKDVYLQHJDUDQGRUUXVWUHPRYHU0L[LQJ

GLIIHUHQWFKHPLFDOVFDQSURGXFHDWR[LFJDVZKLFK

PD\FDXVHGHDWK

'RQRWZDVKRUGU\DUWLFOHVWKDWKDYHEHHQ

FOHDQHGLQZDVKHGLQVRDNHGLQRUVSRWWHGZLWK

FRPEXVWLEOHRUH[SORVLYHVXEVWDQFHVVXFKDV

ZD[RLOSDLQWJDVROLQHGHJUHDVHUVGU\FOHDQLQJ

VROYHQWVNHURVHQHHWF7KHVHVXEVWDQFHVJLYH

RIIYDSRUVWKDWPD\LJQLWHRUH[SORGH'RQRWDGG

WKHVHVXEVWDQFHVWRWKHZDVKZDWHU'RQRWXVH

RUSODFHWKHVHVXEVWDQFHVDURXQG\RXUZDVKHURU

GU\HUGXULQJRSHUDWLRQ

7KHODXQGU\SURFHVVFDQUHGXFHWKHIODPH

UHWDUGDQF\RIIDEULFV7RDYRLGVXFKDUHVXOW

FDUHIXOO\IROORZWKHJDUPHQWPDQXIDFWXUHU·VZDVK

DQGFDUHLQVWUXFWLRQV

7RPLQLPL]HWKHSRVVLELOLW\RIHOHFWULFVKRFNXQSOXJ

WKLVDSSOLDQFHIURPWKHSRZHUVXSSO\RUGLVFRQQHFW

WKHZDVKHUDWWKHEXLOGLQJ·VGLVWULEXWLRQSDQHO

E\UHPRYLQJWKHIXVHRUVZLWFKLQJRIIWKHFLUFXLW

EUHDNHUEHIRUHDWWHPSWLQJDQ\PDLQWHQDQFHRU

FOHDQLQJ

127(7XUQLQJWKH&\FOH6HOHFWRU.QREWRDQRII

SRVLWLRQRUSUHVVLQJ3$86(GRHV127GLVFRQQHFW

WKHDSSOLDQFHIURPWKHSRZHUVXSSO\

1HYHUDWWHPSWWRRSHUDWHWKLVDSSOLDQFHLILWLV

GDPDJHGPDOIXQFWLRQLQJSDUWLDOO\GLVDVVHPEOHG

RUKDVPLVVLQJRUEURNHQSDUWVLQFOXGLQJD

GDPDJHGFRUGRUSOXJ

:+(1127,186(

7XUQRIIZDWHUIDXFHWVWRPLQLPL]HOHDNDJHLID

EUHDNRUUXSWXUHVKRXOGRFFXU&KHFNWKHFRQGLWLRQ

RIWKHILOOKRVHV+RWSRLQWUHFRPPHQGVFKDQJLQJ

WKHKRVHVHYHU\\HDUV

%HIRUHGLVFDUGLQJDZDVKHURUUHPRYLQJLWIURP

VHUYLFHUHPRYHWKHZDVKHUOLGWRSUHYHQWFKLOGUHQ

IURPKLGLQJLQVLGH

'RQRWDWWHPSWWRUHSDLURUUHSODFHDQ\SDUWRI

WKLVDSSOLDQFHXQOHVVVSHFLILFDOO\UHFRPPHQGHGLQ

WKLV2ZQHU·V0DQXDORULQSXEOLVKHGXVHUUHSDLU

LQVWUXFWLRQVWKDW\RXXQGHUVWDQGDQGKDYHWKH

VNLOOVWRFDUU\RXW

'RQRWWDPSHUZLWKFRQWUROV

5($'$1')2//2:7+,66$)(7<,1)250$7,21

&$5()8//<

6$9(7+(6(,16758&7,216



$GGGHWHUJHQW

6HOHFWORDGVL]H

6HOHFWWHPSHUDWXUH

6HOHFWZDVKF\FOH

6HOHFWRSWLRQV

4XLFN6WDUW*XLGH

$ERXWWKHFRQWUROSDQHO

/RDG6L]HRQVRPHPRGHOV

/RRVHO\ORDGLWHPVLQWKHZDVKHUEDVNHW2YHUORDGLQJPD\QHJDWLYHO\LPSDFWZDVKSHUIRUPDQFH$GMXVWWKHORDGVL]HDFFRUGLQJO\

7HPSHUDWXUHRQVRPHPRGHOV

6HOHFWWKHZDWHUWHPSHUDWXUHIRUWKHZDVKDQGULQVHF\FOHV$OZD\VIROORZIDEULFPDQXIDFWXUHU·VFDUHODEHORULQVWUXFWLRQVZKHQ

ODXQGHULQJ

2SWLRQVRQVRPHPRGHOV

)DEULF6RIWHQHUDQG3RZHU5LQVH

6HWWKLVRSWLRQZKHQSODQQLQJWRPDQXDOO\DGGIDEULFVRIWHQHUGXULQJWKHULQVHF\FOHRUZKHQ\RXXVHH[WUDGHWHUJHQWRUEOHDFKWR

FOHDQKHDYLO\VRLOHGLWHPV,WSURYLGHVDQHQKDQFHGULQVH

:DVK&\FOH³&\FOH6HOHFWRU.QRE

7KHFKDUWEHORZZLOOKHOS\RXPDWFKWKHZDVKF\FOHVHWWLQJZLWK\RXULWHPV7KHFKDUWLVUDQNHGIURPJUHDWHVWWROHDVWZDVKLQWHQVLW\

<RXUZDVKHUPD\QRWKDYHDOOWKHVHF\FOHV

:KLWHV)RUKHDY\WROLJKWO\VRLOHGFRWWRQVKRXVHKROGOLQHQVZRUNDQGSOD\FORWKHV 

5HJXODU:DVK)DVW6SLQ

&RORUV)RUKHDY\WROLJKWO\VRLOHGFRORUVDQGMHDQV 

5HJXODU:DVK)DVW6SLQ 

3HUPDQHQW3UHVV)RUKHDY\WROLJKWO\VRLOHGFRWWRQVKRXVHKROGOLQHQVZRUNDQGSOD\FORWKHV 

3XOVHG)DVW6SLQ

6WHS

$GGLWHPV

6WHS

6WHS

&ORVHOLG

3XOONQRE

6WHS

&RQWUROV

% &

/2$'6,=( 7(03(5$785( 237,216

$ERXWZDVKHUIHDWXUHV



 ZZZ+RWSRLQWFRP

&RQVXPHU6XSSRUW7URXEOHVKRRWLQJ7LSV2SHUDWLQJ,QVWUXFWLRQV6DIHW\,QVWUXFWLRQV



/LTXLG%OHDFK)XQQHO

7KHZDWHUILOOGLOXWHVOLTXLGFKORULQHEOHDFKDVWKHZDVKHUILOOVIRUWKHZDVKF\FOH



&KHFNFORWKLQJFDUHODEHOVIRUVSHFLDOLQVWUXFWLRQV



0HDVXUHOLTXLGEOHDFKFDUHIXOO\IROORZLQJLQVWUXFWLRQVRQWKHERWWOH

 1HYHUSRXUXQGLOXWHGOLTXLGFKORULQHEOHDFKGLUHFWO\RQWRFORWKHVRULQWRWKHZDVK

EDVNHW

 'RQRWSRXUSRZGHUHGEOHDFKLQWREOHDFKIXQQHO



%HIRUHVWDUWLQJWKHZDVKHUSRXUPHDVXUHGDPRXQWRIEOHDFKGLUHFWO\LQWREOHDFKIXQQHO

$YRLGVSODVKLQJRURYHUILOOLQJGLVSHQVHU,I\RXSUHIHUWRXVHSRZGHUHGEOHDFKDGGLWLQWR

WKHZDVKEDVNHWZLWK\RXUGHWHUJHQW

 'RQRWPL[FKORULQHEOHDFKZLWKDPPRQLDRUDFLGVVXFKDVYLQHJDUDQGRUUXVW

UHPRYHU0L[LQJFDQSURGXFHDWR[LFJDVZKLFKPD\FDXVHGHDWK

)$4

4:KDWLVWKHGLIIHUHQFHEHWZHHQ+HDY\DQG/LJKWVHWWLQJV"

$) R U  :KLWHVDQG&RORUVWKHZDVKDJLWDWLRQWLPHLVLQFUHDVHGE\PLQXWHVDQGIRU3HUPDQHQW3UHVVE\PLQXWHV7LPHVDUH

DSSUR[LPDWH

4:KDWLVWKHGLIIHUHQFHEHWZHHQ5HJXODUDQG3XOVHG"

$5HJXODUPHDQVWKHZDVKHUZLOOFRQWLQXRXVO\DJLWDWHGXULQJWKHZDVKF\FOH3XOVHGSURYLGHVDPRUHJHQWOHZDVKF\FOHE\

LQFOXGLQJSDXVHSHULRGVGXULQJWKHZDVKF\FOH

4:KLFKF\FOHLVEHVWIRUKHDYLO\VRLOHGLWHPV"

$:KLWHVRU&RORUVF\FOHVKDYHWKHJUHDWHVWZDVKLQWHQVLW\7KLVF\FOHSURYLGHVWKHEHVWRYHUDOOFOHDQLQJ3HUPDQHQW3UHVVVKRXOG

EHXVHGIRUZULQNOHIUHHDQGSHUPDQHQWSUHVVLWHPV

4+RZFDQ,UHGXFHOLQWLQJ"

$6RUWZDVKORDGVE\IDEULFW\SHDQGZKHWKHUWKH\FROOHFWOLQWYHOYHWHHQFRUGXUR\RUSURGXFHOLQWWHUU\FORWKFKHQLOOH:DVK

VPDOOORDGVIRUDVKRUWHUDPRXQWRIWLPH

4+RZPXFKGHWHUJHQWGR,XVH"

$)RUEHVWSHUIRUPDQFHDOZD\VIROORZWKHGHWHUJHQWPDQXIDFWXUHU·VLQVWUXFWLRQVRQXVDJH0DQ\GHWHUJHQWVDUHFRQFHQWUDWHG

VRFRQVXOWWKHSURGXFWODEHODQGIROORZWKHFOHDUO\PDUNHGOLQHVRQWKHGHWHUJHQWPHDVXULQJFXSV([FHVVLYHGHWHUJHQWFDQ

QHJDWLYHO\LPSDFWWKHZDVKSHUIRUPDQFH

4:K\GRHVWKHUHVHHPWREHOHVVULQVHZDWHUXVHGWKDQLQP\SUHYLRXVZDVKHU"

$7KHZDWHUOHYHOIRUHDFKF\FOHLQFOXGLQJWKHULQVHF\FOHKDVEHHQUHGXFHGWRFRPSO\ZLWKIHGHUDOHQHUJ\DQGZDWHU

UHJXODWLRQV<RXUQHZ*(ZDVKHULVGHVLJQHGWRDFFRPPRGDWHWKHVHUHGXFHGZDWHUOHYHOVDQGWRZDVKDQGULQVHSURSHUO\ZLWK

WKHTXDQWLW\RIZDWHUDGGHGIRUHDFKVHOHFWHGF\FOH

4+RZGRHVWKHVHOHFWLRQRI3RZHU5LQVHRU)DEULF6RIWHQHUDIIHFWZDWHUXVDJHRIP\ZDVKHU"

$6HOHFWLQJWKH3RZHU5LQVHRU)DEULF6RIWHQHUIHDWXUHZLOOLQFUHDVHWKHDPRXQWRIZDWHUXVHGE\\RXUZDVKHUGXULQJWKHULQVH

F\FOH7KHDGGHGZDWHUDVVLVWVLQWKHSURSHUGLOXWLRQRIIDEULFVRIWHQHU7KHTXDQWLW\RIZDWHUXVHGLQWKLVF\FOHLVFRPSDUDEOH

WRWKHDPRXQWXVHGLQWKHLQLWLDOILOO

/LTXLG)DEULF6RIWHQHU0DQXDOO\DGGGXULQJULQVHF\FOH



7XUQ2SWLRQVNQREWR)DEULF6RIWHQHU



0HDVXUHOLTXLGIDEULFVRIWHQHUFDUHIXOO\IROORZLQJLQVWUXFWLRQVRQWKHERWWOHDQGDGGGXULQJ

WKHULQVHF\FOH

127(7KH2SWLRQVNQREPXVWEHWXUQHGWR)DEULF6RIWHQHU

2SHUDWLQJ,QVWUXFWLRQV 6DIHW\,QVWUXFWLRQV&RQVXPHU6XSSRUW 7URXEOHVKRRWLQJ7LSV



6RUWLQJ:DVK/RDGV

6RUWE\FRORUZKLWHVOLJKWVFRORUVVRLOOHYHOIDEULF

W\SHVWXUG\FRWWRQVHDV\FDUHGHOLFDWHVDQG

ZKHWKHUWKHIDEULFSURGXFHVOLQWWHUU\FORWKFKHQLOOH

RUFROOHFWVOLQWYHOYHWHHQFRUGXUR\

3URSHU8VHRI'HWHUJHQW

$GGGHWHUJHQWEHIRUHDGGLQJLWHPVVRWKDWWKH

GHWHUJHQWFDQZRUNHIIHFWLYHO\8VLQJWRROLWWOHRU

WRRPXFKGHWHUJHQWLVDFRPPRQFDXVHRIODXQGU\

SUREOHPV

)RUVSRWVDSSO\SUHWUHDWPHQWWRLWHPVDV

UHFRPPHQGHGRQWKHSURGXFWODEHO$SSOLFDWLRQ

VKRXOGEHPDGHLQWKHEDVNHWWRSUHYHQWRYHUVSUD\

ZKLFKPD\FDXVHWKHFRORULQJRQWKHOLGRUJUDSKLFV

WRIDGH

<RXFDQXVHOHVVGHWHUJHQWLI\RXKDYHVRIWZDWHUD

VPDOOHUORDGRUDOLJKWO\VRLOHGORDG

:KHQXVLQJKLJKHIILFLHQF\RUFRQFHQWUDWHG

GHWHUJHQWVFRQVXOWWKHSURGXFWODEHOWRGHWHUPLQH

DPRXQWUHTXLUHGIRURSWLPXPSHUIRUPDQFH

([FHVVLYHGHWHUJHQWZLOOQHJDWLYHO\LPSDFWZDVK

SHUIRUPDQFH

/RDGLQJWKH:DVKHU

/RDGGU\LWHPVORRVHO\LQWKHZDVKHUEDVNHW:KHQ

ORDGLQJZHWLWHPVPDNHVXUH\RXVHWWKHORDGZDWHU

OHYHOKLJKHQRXJKWRDOORZWKHLWHPVWRPRYHIUHHO\

:DWHUOHYHOVKRXOGMXVWFRYHUWKHLWHPV7RDGGLWHPV

DIWHUZDVKHUKDVVWDUWHGOLIWWKHOLGDQGVXEPHUJH

DGGLWLRQDOLWHPVQH[WWRWKHDJLWDWRU

'RQRWZUDSORQJLWHPVOLNHVKHHWVRUSDQWVDURXQG

WKHDJLWDWRU

'RQRWZDVKIDEULFVFRQWDLQLQJIODPPDEOH

PDWHULDOVZD[HVFOHDQLQJIOXLGVHWF

:DVKHUZLOOQRWDJLWDWHRUVSLQZLWKWKHOLGXS

KRZHYHUWKHWLPHUZLOOFRQWLQXHWRUXQ

:DVK%DVNHW/HDYHWKHOLGRSHQDIWHUZDVKLQJWR

DOORZPRLVWXUHWRHYDSRUDWH,I\RXZDQWWRFOHDQWKH

EDVNHWXVHDFOHDQVRIWFORWKGDPSHQHGZLWKOLTXLG

GHWHUJHQWWKHQULQVH'RQRWXVHKDUVKRUJULWW\

FOHDQHUV

)LOO+RVHV+RWSRLQWUHFRPPHQGVFKDQJLQJWKHKRVHV

HYHU\\HDUV

([WHULRU,PPHGLDWHO\ZLSHRIIDQ\VSLOOV:LSHZLWK

GDPSFORWK7U\QRWWRKLWVXUIDFHZLWKVKDUSREMHFWV

0RYLQJDQG6WRUDJH$VNWKHVHUYLFHWHFKQLFLDQWR

UHPRYHZDWHUIURPGUDLQSXPSDQGKRVHV6HHWKH

,QVWDOODWLRQ,QVWUXFWLRQVSDFNHGZLWKSURGXFWIRU

LQIRUPDWLRQRQKRZWRUHLQVWDOOWKHVKLSSLQJURGWR

NHHSWKHWXEVWDWLRQDU\ZKHQPRYLQJWKHZDVKHU

)RUPRUHLQIRUPDWLRQYLVLWZZZ+RWSRLQWFRPRU

FDOO*(&$5(6'RQRWVWRUHWKH

ZDVKHUZKHUHLWZLOOEHH[SRVHGWRWKHZHDWKHU

/RQJ9DFDWLRQV%HVXUHZDWHUVXSSO\LVVKXWRIIDW

IDXFHWV'UDLQDOOZDWHUIURPKRVHVLIZHDWKHUZLOOEH

EHORZIUHH]LQJ



&DUHDQGFOHDQLQJRIWKHZDVKHU

/RDGLQJDQGXVLQJWKHZDVKHU

$OZD\VIROORZIDEULFPDQXIDFWXUHU·VFDUHODEHOZKHQODXQGHULQJ



%HIRUH\RXFDOOIRUVHUYLFH«





ZZZ+RWSRLQWFRP

:$7(5 3RVVLEOH&DXVHV :KDW7R'R

7RRPDQ\VXGV 7RRPXFKGHWHUJHQW  0HDVXUH\RXUGHWHUJHQWFDUHIXOO\8VHOHVVVRDSLI\RXKDYH

   VRIWZDWHUDVPDOOHUORDGRUDOLJKWO\VRLOHGORDG

 7\SHRIGHWHUJHQW  6ZLWFKWRDORZHUVXGVLQJGHWHUJHQWEUDQGDQGIROORZ

   LQVWUXFWLRQVRQSDFNDJH

 6RIWZDWHU  7U\OHVVGHWHUJHQW

:DWHUOHDNV 8VLQJWRRPXFKGHWHUJHQW  8VHOHVVGHWHUJHQW8VHOHVVVRDSLI\RXKDYHVRIWZDWHU

 LQZDVKHU  DVPDOOHUORDGRUDOLJKWO\VRLOHGORDG

 )LOOKRVHVRUGUDLQKRVHLV  0DNHVXUHKRVHFRQQHFWLRQVDUHWLJKWDWIDXFHWVDQG

 LPSURSHUO\FRQQHFWHG  UXEEHUZDVKHUVDUHLQVWDOOHG0DNHVXUHHQGRIGUDLQKRVH

   LVFRUUHFWO\LQVHUWHGLQDQGVHFXUHGWRGUDLQIDFLOLW\

 +RXVHKROGGUDLQPD\  &KHFNKRXVHKROGSOXPELQJ<RXPD\QHHGWRFDOO

 EHFORJJHG  DSOXPEHU

 'UDLQKRVHORRVH  0DNHVXUHGUDLQKRVHLVIXOO\VHDWHGLQEDFNRIZDVKHUDQG 

   WKDWWKHWZRUHWDLQLQJVFUHZVDUHIXOO\VHDWHG

 'UDLQKRVHUXEVRQZDOO  0DNHVXUHGUDLQKRVHGRHVQRWPDNHFRQWDFWZLWKWKHZDOO 

   0D\FDXVHH[FHVVLYHZHDURQWKHKRVH

 &RQVWDQWZDWHUSUHVVXUH  7LJKWHQKRVHVDWWKHIDXFHWVDQGWXUQWKHZDWHURIIDIWHU

 WRWKHILOOKRVHVDWWKH  HDFKXVH



ZDWHUVRXUFH

  &KHFNFRQGLWLRQRIWKHILOOKRVHVWKH\VKRXOGEHUHSODFHG

   HYHU\\HDUV

:DWHUWHPSHUDWXUH &RROHUZDWHUWHPSHUDWXUHV  1HZODXQGU\GHWHUJHQWVKDYHEHHQIRUPXODWHGWRZRUN

VHHPVLQFRUUHFW SURYLGHLPSURYHGHQHUJ\  ZLWKFRROHUZDWHUWHPSHUDWXUHVZLWKRXWDIIHFWLQJZDVK

 HIILFLHQF\  SHUIRUPDQFH

 :DWHUVXSSO\LVWXUQHGRII 7XUQERWKKRWDQGFROGIDXFHWVIXOO\RQDQGPDNHVXUH

 RULPSURSHUO\FRQQHFWHG  KRVHVDUHFRQQHFWHGWRFRUUHFWIDXFHWV

 :DWHUYDOYHVFUHHQVDUH  7XUQRIIWKHZDWHUVRXUFHDQGUHPRYHWKHZDWHUFRQQHFWLRQ

 VWRSSHGXS  KRVHVIURPWKHXSSHUEDFNRIWKHZDVKHU8VHDEUXVKRU

   WRRWKSLFNWRFOHDQWKHVFUHHQVLQWKHPDFKLQH5HFRQQHFW

   WKHKRVHVDQGWXUQWKHZDWHUEDFNRQ

 +RXVHZDWHUKHDWHULV  0DNHVXUHKRXVHZDWHUKHDWHULVGHOLYHULQJZDWHUDW

 QRWVHWSURSHUO\  )²)&²&

:DWHUSXPSHGRXWEHIRUH /LGOLIWHGRUF\FOHZDVSXWLQ  5HVHWF\FOH

F\FOHLVFRPSOHWH SDXVHIRURYHUKRXUV

:DWHUZRQ·WGUDLQ 'UDLQKRVHLVNLQNHGRU  6WUDLJKWHQGUDLQKRVHDQGPDNHVXUHZDVKHULVQRW

 LPSURSHUO\FRQQHFWHG  VLWWLQJRQLW

   7RSRIGUDLQRXWOHWVKRXOGEHOHVVWKDQIWP

   DERYHIORRU

:DVKHUSDXVHVGXULQJ 7KLVLVQRUPDO  7KLVLVQRUPDO7KHZDVKHUDOWHUQDWHVEHWZHHQDJLWDWHDQG

ZDVKF\FOH   VRDNGXULQJVRPHZDVKF\FOHVWRJHW\RXUFORWKHVFOHDQHUZLWK

   OHVVZHDU

:DVKHUSDXVHVGXULQJ 7KLVLVQRUPDO  7KHZDVKHUPD\SDXVHGXULQJWKHVSLQF\FOHWRUHPRYH

VSLQF\FOH   VRDS\ZDWHUPRUHHIILFLHQWO\

7URXEOHVKRRWLQJ7LSV

6DYHWLPHDQGPRQH\5HYLHZWKHFKDUWVRQWKHIROORZLQJSDJHV

RUYLVLWZZZ+RWSRLQWFRP<RXPD\QRWQHHGWRFDOOIRUVHUYLFH

&RQVXPHU6XSSRUW7URXEOHVKRRWLQJ7LSV2SHUDWLQJ,QVWUXFWLRQV6DIHW\,QVWUXFWLRQV



2SHUDWLQJ,QVWUXFWLRQV 6DIHW\,QVWUXFWLRQV&RQVXPHU6XSSRUW 7URXEOHVKRRWLQJ7LSV

%HIRUH\RXFDOOIRUVHUYLFH«



23(5$7,21 3RVVLEOH&DXVHV :KDW7R'R

:DVKHUZRQ·WRSHUDWH :DVKHULVXQSOXJJHG  0DNHVXUHFRUGLVSOXJJHGVHFXUHO\LQWRDZRUNLQJRXWOHW

 :DWHUVXSSO\LVWXUQHGRII 7XUQERWKKRWDQGFROGIDXFHWVIXOO\RQ

 &RQWUROVDUHQRWVHWSURSHUO\  &KHFNFRQWUROV

 /LGLVRSHQ³VDIHW\IHDWXUH  &ORVHOLGDQGUHVHWF\FOHWRWKHEHJLQQLQJLIQHFHVVDU\ 

 SUHYHQWVDJLWDWLRQDQG

 VSLQQLQJZKHQOLGLVXS

 &LUFXLWEUHDNHUIXVHLV  &KHFNKRXVHFLUFXLWEUHDNHUVIXVHV5HSODFHIXVHVRU

 WULSSHGEORZQ  UHVHWEUHDNHU:DVKHUVKRXOGKDYHVHSDUDWHRXWOHW

 7LPHUNQREQRWSXOOHG  3XOOWLPHUNQRE

 /LGPDJQHWPLVVLQJ  &DOOIRUVHUYLFH

0RYHPHQWLQVLGHPDFKLQH 6KLIWLQJPHFKDQLVPLV  :KHQWKHPDFKLQHLVPDQXDOO\WXUQHGRIIWKHVKLIWHUZLOO

ZKHQVKXWRII GLVHQJDJLQJWKHPRWRU  GLVHQJDJHWKHPRWRUEHIRUHFRPSOHWHO\VKXWWLQJGRZQ

   ,IOLGLVUDLVHGEHIRUHWKHPRWRULVGLVHQJDJHGLWZLOOUHVXPH

   ZKHQOLGLVFORVHG

3(5)250$1&( 3RVVLEOH&DXVHV :KDW7R'R

&ORWKHVWRRZHW ,QFRUUHFWVSLQF\FOH  0DNHVXUHWKHVSLQF\FOHVHOHFWHGPDWFKHVWKHORDG\RXDUH

 VHOHFWHG  ZDVKLQJ6RPHIDEULFVZLOOIHHOZHWWHUZKHQULQVHGZLWKFROGZDWHU

&RORUHGVSRWV ,QFRUUHFWXVHRIIDEULF  &KHFNIDEULFVRIWHQHUSDFNDJHIRULQVWUXFWLRQV

 VRIWHQHU  3UHWUHDWVWDLQDQGUHZDVK   

 '\HWUDQVIHU  6RUWZKLWHVRUOLJKWO\FRORUHGLWHPVIURPGDUNFRORUV

*UD\HGRU\HOORZHG 1RWHQRXJKGHWHUJHQW  8VHPRUHGHWHUJHQWHVSHFLDOO\ZLWKODUJHUORDGV

FORWKHV   %HVXUHWRIROORZGHWHUJHQWPDQXIDFWXUHU·VGLUHFWLRQV

 +DUGZDWHU  8VHDZDWHUFRQGLWLRQHUOLNH&DOJRQEUDQGRULQVWDOO

   DZDWHUVRIWHQHU

 :DWHULVQRWKRWHQRXJK  0DNHVXUHZDWHUKHDWHULVGHOLYHULQJZDWHUDW

   )²)&²&

 :DVKHULVRYHUORDGHG  6HOHFWORDGVL]HWRPDWFKFORWKHVORDG

 'HWHUJHQWLVQRW  $GGGHWHUJHQWEHIRUH\RXORDGLWHPV

 GLVVROYLQJ

 '\HWUDQVIHU  6RUWFORWKHVE\FRORU,IIDEULFODEHOVWDWHVZDVKVHSDUDWHO\

   XQVWDEOHG\HVPD\EHLQGLFDWHG

/LQWRUUHVLGXHRQ &ORWKHVDUHDLURUOLQHGULHG  ,I\RXGRQRWGU\\RXUFORWKHVZLWKDFORWKHVGU\HU\RXU

FORWKHV   FORWKHVPD\UHWDLQPRUHOLQW

 ,QFRUUHFWVRUWLQJ 6HSDUDWHOLQWSURGXFHUVIURPOLQWFROOHFWRUV

 :DVKLQJWRRORQJ  :DVKVPDOOORDGVIRUDVKRUWHUWLPHWKDQODUJHUORDGV

 'HWHUJHQWQRWGLVVROYLQJ  $GGGHWHUJHQWEHIRUH\RXORDGLWHPV

   7U\DOLTXLGGHWHUJHQW

   8VHZDUPHUZDWHUWHPSHUDWXUH

 2YHUORDGLQJ  /RDGFORWKHVORRVHO\LQWKHZDVKHUEDVNHW$GMXVWORDGVL]H

   EDVHGRQLWHPVVL]HDQGPDWHULDO

   0DNHVXUHORDGVL]HVHOHFWHGPDWFKHVFORWKHVORDGVL]H

 ,QFRUUHFWXVHRIIDEULF &KHFNIDEULFVRIWHQHUSDFNDJHIRULQVWUXFWLRQV

 VRIWHQHU

3(5)250$1&(FRQW 3RVVLEOH&DXVHV :KDW7R'R

3LOOLQJ 5HVXOWRIQRUPDOZHDURQ  :KLOHWKLVLVQRWFDXVHGE\WKHZDVKHU\RXFDQVORZWKH

 SRO\FRWWRQEOHQGVDQG  SLOOLQJSURFHVVE\ZDVKLQJJDUPHQWVLQVLGHRXW

 IX]]\IDEULFV

6QDJVKROHVWHDUVULSV 3LQVVQDSVKRRNVVKDUS  )DVWHQVQDSVKRRNVEXWWRQVDQG]LSSHUV

RUH[FHVVLYHZHDU EXWWRQVEHOWEXFNOHV

 5HPRYHORRVHLWHPVOLNHSLQVREMHFWVLQSRFNHWVDQG



]LSSHUV



DQGVKDUSREMHFWV

  VKDUSEXWWRQV



OHIWLQSRFNHWV

  7XUQNQLWVZKLFKVQDJHDVLO\LQVLGHRXW

 8QGLOXWHGFKORULQHEOHDFK  &KHFNEOHDFKSDFNDJHLQVWUXFWLRQVIRUSURSHUDPRXQW

   1HYHUDGGXQGLOXWHGEOHDFKWRZDVKRUDOORZFORWKHVWR

   FRPHLQFRQWDFWZLWKXQGLOXWHGEOHDFK

 &KHPLFDOVOLNHKDLUEOHDFKRU  5LQVHLWHPVWKDWPD\KDYHFKHPLFDOVRQWKHPEHIRUH

 G\HSHUPDQHQWZDYHVROXWLRQ  ZDVKLQJ

:ULQNOLQJ ,PSURSHUVRUWLQJ  $YRLGPL[LQJKHDY\LWHPVOLNHZRUNFORWKHVZLWKOLJKWLWHPV

   OLNHEORXVHV

   7U\DIDEULFVRIWHQHU

 2YHUORDGLQJRULQFRUUHFW  /RDG\RXUZDVKHUVRFORWKHVKDYHHQRXJKURRPWRPRYH

 ZDWHUOHYHO  IUHHO\ZLWKZDWHUFRYHULQJDOORIWKHFORWKHV

 ,QFRUUHFWZDVKDQG  0DWFK&\FOHVHOHFWLRQWRWKHW\SHRIIDEULF\RXDUHZDVKLQJ

 GU\F\FOHV  HVSHFLDOO\IRUHDV\FDUHORDGV

 5HSHDWHGZDVKLQJLQ  :DVKLQZDUPRUFROGZDWHU

 ZDWHUWKDWLVWRRKRW

6281'6 3RVVLEOH&DXVHV 5HDVRQ

´0HWDOOLFFOLFNLQJµ 6KLIWHUPHFKDQLVPLV 7KHGULYHV\VWHPZLOOHQJDJHDWWKHVWDUWRIDJLWDWHDQG

 HQJDJLQJRUGLVHQJDJLQJ  GLVHQJDJHZKHQDJLWDWHLVFRPSOHWH7KLVRFFXUVPXOWLSOH

   WLPHVGXULQJWKHZDVK

%DFNDQGIRUWK´VZRRVKµ (OHFWULFPRWRUUHYHUVLQJ  7KLVPDFKLQHKDVDGULYHV\VWHPWKDWGRHVQ·WXVHJHDUV

RUOLJKW´FOLFNLQJµVRXQG GLUHFWLRQ  7KLVVRXQGLVWKHPRWRUURWDWLQJEDFNDQGIRUWKWRFOHDQ

GXULQJDJLWDWH   \RXUODXQGU\

´&OLFNµZKHQZDWHU 5HOD\VZLWFK  7KHUHOD\PDNHVDFOLFNVRXQGZKHQDFWLYDWHG7KHZDWHU

VWRSVILOOLQJ   OHYHODFWLYDWHVWKHUHOD\DQGVWRSVILOOLQJ

´&OLFNLQJµEHKLQG&RQWURO $XWRPDWLF7HPSHUDWXUH  7ZRYDOYHVPL[FROGDQGKRWZDWHU7KH´FOLFNLQJµLVZKHQHLWKHU

3DQHOGXULQJILOO &RQWURO9DOYH  YDOYHWXUQVRQRURIIWRUDLVHRUORZHUWKHILOOZDWHUWHPSHUDWXUH

:DWHUIORZFKDQJHV $XWRPDWLF7HPSHUDWXUH  7ZRYDOYHVPL[FROGDQGKRWZDWHU7KHIORZFKDQJHVZKHQHLWKHU

GXULQJILOO &RQWURO9DOYH  YDOYHWXUQVRQRURIIWRUDLVHRUORZHUWKHILOOZDWHUWHPSHUDWXUH

0RWRU´ZKLQLQJXSµRU 0RWRUUDPSLQJXSGRZQ  7KHPRWRUZLOOVSHHGXSLQFUHPHQWDOO\GXULQJWKHVSLQF\FOH

´FRDVWLQJGRZQµLQVSLQ GXULQJVSLQF\FOH  :KHQVSLQLVFRPSOHWHLWZLOOFRDVWXQWLOLWVWRSV

´+XPPLQJµ :DWHUGUDLQSXPS  7KHGUDLQSXPSZLOOPDNHDKXPPLQJVRXQGZKHQSXPSLQJ

   RXWZDWHUDIWHUDJLWDWLRQVWRSVDQGFRQWLQXHXQWLOVSLQLV

   FRPSOHWH

´*XUJOLQJµ :DWHUGUDLQSXPS  :KHQWKHSXPSVWDUWVGUDZLQJLQDLULWVWDUWVWRJXUJOH

   7KHZDVKHUVKRXOGWKHQEHJLQVSLQQLQJDQGWKHVRXQGZLOO

   FRQWLQXHXQWLOLWLVGRQHVSLQQLQJ

:DVKHULVQRLV\ :DVKHULVXQHYHQ 7ROHYHOWKHIURQWRIWKHZDVKHUDGMXVWWKHIURQWOHYHOLQJOHJV

E\URWDWLQJWKHLQGLYLGXDOOHJLQWKHSURSHUGLUHFWLRQIRUXS

RUGRZQ7ROHYHOWKHEDFNRIWKHZDVKHUOLIWWKHEDFNRIWKH

PDFKLQHµFPDQGVHWGRZQ

 6KLSSLQJURGLVVWLOODVVHPEOHG  7RUHPRYHWKHVKLSSLQJURGIURPWKHZDVKHUSXOOWKH\HOORZ

 LQWKHXQLW  WDJDQGUHPRYHWKHDWWDFKHGURGIURPWKHERWWRPULJKWKDQG

   VLGHRIWKHZDVKHU

&RQVXPHU6XSSRUW7URXEOHVKRRWLQJ7LSV2SHUDWLQJ,QVWUXFWLRQV6DIHW\,QVWUXFWLRQV



ZZZ+RWSRLQWFRP



2SHUDWLQJ,QVWUXFWLRQV 6DIHW\,QVWUXFWLRQV&RQVXPHU6XSSRUW 7URXEOHVKRRWLQJ7LSV



1RWHV«



&RQVXPHU6XSSRUW7URXEOHVKRRWLQJ7LSV2SHUDWLQJ,QVWUXFWLRQV6DIHW\,QVWUXFWLRQV



$OOZDUUDQW\VHUYLFHSURYLGHGE\RXU)DFWRU\6HUYLFH&HQWHUVRU

DQDXWKRUL]HG&XVWRPHU&DUH



WHFKQLFLDQ7RVFKHGXOHVHUYLFH

RQOLQHKRXUVDGD\YLVLWXVDWZZZ+RWSRLQWFRPRUFDOO

*(&$5(63OHDVHKDYHVHULDOQXPEHUDQG

PRGHOQXPEHUDYDLODEOHZKHQFDOOLQJIRUVHUYLFH

)RU7KH3HULRG2I :H:LOO5HSODFH

2QH<HDU $Q\IDFWRU\VSHFLILHGSDUWRIWKHZDVKHUZKLFKIDLOVGXHWRDGHIHFWLQPDWHULDOVRUZRUNPDQVKLS

)URPWKHGDWHRIWKH 'XULQJWKLVOLPLWHGRQH\HDUZDUUDQW\ZHZLOODOVRSURYLGHIUHHRIFKDUJHDOOODERUDQGUHODWHG

RULJLQDOSXUFKDVH VHUYLFHWRUHSODFHWKHGHIHFWLYHSDUW

7KLVZDUUDQW\LVH[WHQGHGWRWKHRULJLQDOSXUFKDVHUDQGDQ\VXFFHHGLQJRZQHUIRUSURGXFWVSXUFKDVHGIRUKRPHXVHZLWKLQWKH

86$,IWKHSURGXFWLVORFDWHGLQDQDUHDZKHUHVHUYLFHE\D*($XWKRUL]HG6HUYLFHULVQRWDYDLODEOH\RXPD\EHUHVSRQVLEOHIRUD

WULSFKDUJHRU\RXPD\EHUHTXLUHGWREULQJWKHSURGXFWWRDQ$XWKRUL]HG*(6HUYLFHORFDWLRQ,Q$ODVNDWKHZDUUDQW\H[FOXGHV

WKHFRVWRIVKLSSLQJRUVHUYLFHFDOOVWR\RXUKRPH

,I\RXQHHGWRRUGHUUHSODFHPHQWSDUWVZHUHFRPPHQGWKDW\RXRQO\XVH*(IDFWRU\VSHFLILHGSDUWV7KHVHSDUWVDUHGHVLJQHGWR

ZRUNZLWK\RXUDSSOLDQFHDQGDUHPDQXIDFWXUHGDQGWHVWHGWRPHHW*(VSHFLILFDWLRQV

6RPHVWDWHVGRQRWDOORZWKHH[FOXVLRQRUOLPLWDWLRQRILQFLGHQWDORUFRQVHTXHQWLDOGDPDJHV7KLVZDUUDQW\JLYHV\RXVSHFLILF

OHJDOULJKWVDQG\RXPD\DOVRKDYHRWKHUULJKWVZKLFKYDU\IURPVWDWHWRVWDWH7RNQRZZKDW\RXUOHJDOULJKWVDUHFRQVXOW\RXU

ORFDORUVWDWHFRQVXPHUDIIDLUVRIILFHRU\RXUVWDWH·V$WWRUQH\*HQHUDO

:DUUDQWRU*HQHUDO(OHFWULF&RPSDQ\/RXLVYLOOH.<



6HUYLFHWULSVWR\RXUKRPHWRWHDFK\RXKRZWRXVHWKH

SURGXFW

,PSURSHULQVWDOODWLRQGHOLYHU\RUPDLQWHQDQFH

)DLOXUHRIWKHSURGXFWLILWLVDEXVHGPLVXVHGRUXVHGIRU

RWKHUWKDQWKHLQWHQGHGSXUSRVHRUXVHGFRPPHUFLDOO\

5HSODFHPHQWRIKRXVHIXVHVRUUHVHWWLQJRIFLUFXLW

EUHDNHUV

3URGXFWVZKLFKDUHQRWGHIHFWLYHRUEURNHQRUZKLFKDUH

ZRUNLQJDVGHVFULEHGLQWKH2ZQHU·V0DQXDO

'DPDJHWRWKHSURGXFWFDXVHGE\DFFLGHQWILUHIORRGVRU

DFWVRI*RG

,QFLGHQWDORUFRQVHTXHQWLDOGDPDJHFDXVHGE\SRVVLEOH

GHIHFWVZLWKWKLVDSSOLDQFH

'HIHFWVRUGDPDJHGXHWRRSHUDWLRQLQIUHH]LQJ

WHPSHUDWXUHV

'DPDJHFDXVHGDIWHUGHOLYHU\

3URGXFWQRWDFFHVVLEOHWRSURYLGHUHTXLUHGVHUYLFH

:KDW,V1RW&RYHUHG

6WDSOH\RXUUHFHLSWKHUH

3URRIRIWKHRULJLQDOSXUFKDVH

GDWHLVQHHGHGWRREWDLQVHUYLFH

XQGHUWKHZDUUDQW\



+RWSRLQW:DVKHU:DUUDQW\

(;&/86,212),03/,(':$55$17,(6³<RXUVROHDQGH[FOXVLYHUHPHG\LVSURGXFWUHSDLUDVSURYLGHGLQWKLV/LPLWHG

:DUUDQW\$Q\LPSOLHGZDUUDQWLHVLQFOXGLQJWKHLPSOLHGZDUUDQWLHVRIPHUFKDQWDELOLW\RUILWQHVVIRUDSDUWLFXODU

SXUSRVHDUHOLPLWHGWRRQH\HDURUWKHVKRUWHVWSHULRGDOORZHGE\ODZ

3ULQWHGLQWKH8QLWHG6WDWHV

&RQVXPHU6XSSRUW

3DUWVDQG$FFHVVRULHV

ZZZ+RWSRLQWFRP

,QGLYLGXDOVTXDOLILHGWRVHUYLFHWKHLURZQDSSOLDQFHVFDQKDYHSDUWVRUDFFHVVRULHVVHQWGLUHFWO\WRWKHLUKRPHV

9,6$0DVWHU&DUGDQG'LVFRYHUFDUGVDUHDFFHSWHG2UGHURQOLQHDQ\WLPHRUE\SKRQHDW

GXULQJQRUPDOEXVLQHVVKRXUV

,I\RXQHHGWRRUGHUUHSODFHPHQWSDUWVZHUHFRPPHQGWKDW\RXRQO\XVH*(IDFWRU\VSHFLILHGSDUWV7KHVH

SDUWVDUHGHVLJQHGWRZRUNZLWK\RXUDSSOLDQFHDQGDUHPDQXIDFWXUHGDQGWHVWHGWRPHHW*(VSHFLILFDWLRQV

,QVWUXFWLRQVFRQWDLQHGLQWKLVPDQXDOFRYHUSURFHGXUHVWREHSHUIRUPHGE\DQ\XVHU2WKHUVHUYLFLQJ

JHQHUDOO\VKRXOGEHUHIHUUHGWRTXDOLILHGVHUYLFHSHUVRQQHO&DXWLRQPXVWEHH[HUFLVHGVLQFHLPSURSHU

VHUYLFLQJPD\FDXVHXQVDIHRSHUDWLRQ

+RWSRLQW:HEVLWH ZZZ+RWSRLQWFRP

+DYHDTXHVWLRQRUQHHGDVVLVWDQFHZLWK\RXUDSSOLDQFH"7U\WKH+RWSRLQW:HEVLWHKRXUVDGD\DQ\GD\RI

WKH\HDU<RXFDQDOVRVKRSIRUPRUHJUHDW+RWSRLQWSURGXFWVDQGWDNHDGYDQWDJHRIDOORIRXURQOLQHVXSSRUW

VHUYLFHVGHVLJQHGIRU\RXUFRQYHQLHQFH

6FKHGXOH6HUYLFH ZZZ+RWSRLQWFRP

([SHUW+RWSRLQWUHSDLUVHUYLFHLVRQO\RQHVWHSDZD\IURP\RXUGRRU*HWRQOLQHDQGVFKHGXOH\RXUVHUYLFHDW

\RXUFRQYHQLHQFHKRXUVDQ\GD\RIWKH\HDU2UFDOO*(&$5(6GXULQJQRUPDOEXVLQHVV

KRXUV

5HDO/LIH'HVLJQ6WXGLR *($SSOLDQFHVFRP

*(VXSSRUWVWKH8QLYHUVDO'HVLJQFRQFHSW³SURGXFWVVHUYLFHVDQGHQYLURQPHQWVWKDWFDQEHXVHGE\SHRSOH

RIDOODJHVVL]HVDQGFDSDELOLWLHV:HUHFRJQL]HWKHQHHGWRGHVLJQIRUDZLGHUDQJHRISK\VLFDODQGPHQWDO

DELOLWLHVDQGLPSDLUPHQWV)RUGHWDLOVRI*(·V8QLYHUVDO'HVLJQDSSOLFDWLRQVLQFOXGLQJNLWFKHQGHVLJQLGHDV

IRUSHRSOHZLWKGLVDELOLWLHVFKHFNRXWRXU:HEVLWHWRGD\)RUWKHKHDULQJLPSDLUHGSOHDVHFDOO7''*($&



([WHQGHG:DUUDQWLHV *($SSOLDQFHVFRP

3XUFKDVHD*(H[WHQGHGZDUUDQW\DQGOHDUQDERXWVSHFLDOGLVFRXQWVWKDWDUHDYDLODEOHZKLOH\RXUZDUUDQW\

LVVWLOOLQHIIHFW<RXFDQSXUFKDVHLWRQOLQHDQ\WLPHRUFDOOGXULQJQRUPDOEXVLQHVVKRXUV*(

&RQVXPHU+RPH6HUYLFHVZLOOVWLOOEHWKHUHDIWHU\RXUZDUUDQW\H[SLUHV

&RQWDFW8V ZZZ+RWSRLQWFRP

,I\RXDUHQRWVDWLVILHGZLWKWKHVHUYLFH\RXUHFHLYHIURP+RWSRLQWYLVLWRXU:HEVLWHRUZULWHWR

*HQHUDO0DQDJHU&XVWRPHU5HODWLRQV

+RWSRLQW$SSOLDQFH3DUN

/RXLVYLOOH.<

5HJLVWHU<RXU$SSOLDQFH ZZZ+RWSRLQWFRP

5HJLVWHU\RXUQHZDSSOLDQFHRQOLQH³DW\RXUFRQYHQLHQFH7LPHO\SURGXFWUHJLVWUDWLRQZLOODOORZIRUHQKDQFHG

FRPPXQLFDWLRQDQGSURPSWVHUYLFHXQGHUWKHWHUPVRI\RXUZDUUDQW\VKRXOGWKHQHHGDULVH<RXPD\DOVRPDLO

LQWKHSUHSULQWHGUHJLVWUDWLRQFDUGLQFOXGHGLQWKHSDFNLQJPDWHULDO



ZZZ+RWSRLQWFRP

0DQXDOGHO

SURSLHWDULR

/DYDGRUDV

*(

,QVWUXFFLRQHV

GHVHJXULGDG

,QVWUXFFLRQHVGHRSHUDFLyQ

$MXVWHVGHFRQWURO 

&yPRFDUJDU\XVDU

ODODYDGRUD

&XLGDGR\OLPSLH]D

GHODODYDGRUD

)XQFLRQHV

3DQHOGHFRQWURO 

&RQVHMRVSDUDODVROXFLyQ

GHSUREOHPDV

6RSRUWHDOFRQVXPLGRU

*DUDQWtD

6RSRUWHDOFRQVXPLGRU

(VFULEDHOQ~PHURGHPRGHOR

\GHVHULHDTXt

1RGHPRGHORBBBBBBBBBBBBB

1RGHVHULH BBBBBBBBBBBBBBB

3XHGHHQFRQWUDUORV

EDMRODSXHUWD

GHODODYDGRUD

*



,1)250$&,Ï1'(6(*85,'$',03257$17(

/($72'$6/$6,16758&&,21(6$17(6'(86$5

£$'9(57(1&,$





3RUVXVHJXULGDGGHEHVHJXLUODVLQGLFDFLRQHVGHHVWHPDQXDOSDUD

PLQLPL]DUHOULHVJRGHLQFHQGLRRH[SORVLyQGHVFDUJDHOpFWULFDRSDUD

HYLWDUGDxRVDODSURSLHGDGOHVLRQHVSHUVRQDOHVRPXHUWH

6(*85,'$''(/&$/(17$'25'($*8$

(QGHWHUPLQDGDVFRQGLFLRQHVHQXQFDOHQWDGRUGHDJXDTXHQRVHKD\DXWLOL]DGRGXUDQWHXQ

PtQLPRGHGRVVHPDQDVVHSXHGHSURGXFLUJDVKLGUyJHQR(OJDVKLGUyJHQRSXHGHUHVXOWDUH[SORVLYR

HQGHWHUPLQDGDVFLUFXQVWDQFLDV

6LHODJXDFDOLHQWHQRVHKDXWLOL]DGRSRUGRVVHPDQDVRPiVSUHYHQJDODSRVLELOLGDGGHVXIULUGDxRVROHVLRQHV

DEULHQGRWRGRVORVJULIRVGHDJXDFDOLHQWH\GHMiQGRODFRUUHUGXUDQWHYDULRVPLQXWRV

5HDOLFHHVWHSURFHVRDQWHV

GHXWLOL]DUFXDOTXLHUHOHFWURGRPpVWLFRTXHVHFRQHFWHDOVLVWHPDGHDJXDFDOLHQWH

(VWHVHQFLOORSURFHGLPLHQWROH

SHUPLWLUiOLEHUDUWRGRHOJDVKLGUyJHQRDFXPXODGR'HELGRDTXHHOJDVHVLQIODPDEOHQRIXPHQLXWLOLFHQLQJXQD

OODPDRHOHFWURGRPpVWLFRGXUDQWHHOSURFHVR

,167$/$&,Ï1&255(&7$

/DODYDGRUDVHGHEHLQVWDODU\FRORFDUFRUUHFWDPHQWHGHDFXHUGRFRQODVLQVWUXFFLRQHVGHLQVWDODFLyQ

DQWHVGHXWLOL]DUOD

6LQRUHFLELyODKRMDFRQLQVWUXFFLRQHVGHLQVWDODFLyQSXHGHREWHQHUXQD

YLVLWDQGRZZZ+RWSRLQWFRPROODPDQGRDO*(&$5(6

=21$'(/$9$'(52

0DQWHQJDOD]RQDSRUGHEDMR\DOUHGHGRUGH

VXVHOHFWURGRPpVWLFRVOLEUHVGHPDWHULDOHV

FRPEXVWLEOHVFRPRSHOXVDSDSHOWUDSRV

SURGXFWRVTXtPLFRVHWF

(VQHFHVDULRYLJLODUFRQDWHQFLyQDORVQLxRV

VLXWLOL]DQODODYDGRUDRVHHQFXHQWUDQHQODV

SUR[LPLGDGHV1RGHMHTXHORVQLxRVMXHJXHQVREUH

pVWHXRWURHOHFWURGRPpVWLFRFRQpORHQVXLQWHULRU

2SHUDFLyQ 6HJXULGDG6RSRUWHDOFRQVXPLGRU 6ROXFLRQDUSUREOHPDV



,QVWDOHRDOPDFHQHODODYDGRUDHQXQOXJDUGRQGH

QRHVWpH[SXHVWDDWHPSHUDWXUDVEDMRFHURQLDODV

LQFOHPHQFLDVFOLPiWLFDV\DTXHHVWRSXHGHSURYRFDU

GDxRVLUUHYHUVLEOHVHLQYDOLGDUODJDUDQWtD



&RQHFWHFRUUHFWDPHQWHDWLHUUDODODYDGRUDGH

FRQIRUPLGDGFRQWRGRVORVFyGLJRV\RUGHQDQ]DV

UHJXODWRULDV6LJDODLQIRUPDFLyQGH,QVWUXFFLRQHVGH

LQVWDODFLyQ

3DUDDVHJXUDUXQDLQVWDODFLyQDGHFXDGDGHMH

FRUUHUGRVFLFORVGH:KLWHV5LQVH%ODQFRV

(QMXDJXHFRQWDPDxRGHFDUJDSHTXHxD$17(6

GHUHDOL]DUHOSULPHUODYDGR

 (VWDODYDGRUDQRLQFOX\HPDQJXHUDVGHVXPLQLVWUR

GHDJXD

 *(UHFRPLHQGDHQIiWLFDPHQWHHOXVRGHSLH]DV

HVSHFLILFDGDVGHIiEULFD$FRQWLQXDFLyQVH

HQFXHQWUDXQDOLVWDGHPDQJXHUDVGHIiEULFD

GLVSRQLEOHVSDUDODFRPSUD(VWDVPDQJXHUDV

HVWiQIDEULFDGDV\SUREDGDVSDUDFXPSOLUFRQODV

HVSHFLILFDFLRQHVGH*(

 *(UHFRPLHQGDHQIiWLFDPHQWHHOXVRGHPDQJXHUDV

QXHYDVGHVXPLQLVWURGHDJXD/DVPDQJXHUDVVH

GHVJDVWDQFRQHOWLHPSR\GHEHQUHHPSOD]DUVH

FDGDDxRVSDUDUHGXFLUHOULHVJRGHIDOODVHQODV

PDQJXHUDV\GDxRVSURYRFDGRVSRUHODJXD

3LH]DV\DFFHVRULRV

6ROLFtWHORVRQOLQHKR\PLVPRD*($SSOLDQFHSDUWV

FRPODVKRUDVGHOGtDRSRUWHOpIRQRDO

HQKRUDULRQRUPDOGHWUDEDMR

1~PHURGH3LH]D $FFHVRULR

30; 0DQJXHUDVGHJRPD

 GHVXPLQLVWURGHDJXD

 GHSLHV

30; 0DQJXHUDVWUHQ]DGD

 GHVXPLQLVWURGHDJXD

 GHSLHV

:;; /LPSLDGRU7LGH



SDUD

 /DYDGRUDV

:;; %DQGHMDGHO3LVRGHOD

 /DYDGRUD

7LGH



HVXQDPDUFDUHJLVWUDGDGH3URFWHU*DPEOH

6RSRUWHDOFRQVXPLGRU6ROXFLRQDUSUREOHPDV2SHUDFLyQ6HJXULGDG



 ZZZ+RWSRLQWFRP

8WLOLFHHVWH

HOHFWURGRPpVWLFR

VyORSDUDHOXVR

TXHVHGHVFULEH

HQHVWHPDQXDO

GHOSURSLHWDULR

$/87,/,=$5/$/$9$'25$

1XQFDLQWURGX]FDODVPDQRVHQODODYDGRUD

PLHQWUDVpVWDVHHQFXHQWUHHQPRYLPLHQWR(VSHUH

DTXHODPiTXLQDVHKD\DGHWHQLGRSRUFRPSOHWR

DQWHVGHDEULUODWDSD

1RPH]FOHEODQTXHDGRUHVFORUDGRVFRQDPRQtDFR

RiFLGRVFRPRYLQDJUHRGHVR[LGDQWHV/DPH]FOD

GHGLVWLQWRVSURGXFWRVTXtPLFRVSXHGHSURGXFLU

JDVHVWy[LFRVTXHSXHGHQFDXVDUODPXHUWH

1RODYHQLVHTXHSUHQGDVTXHVHKD\DQOLPSLDGR

ODYDGRHPSDSDGRRPDQFKDGRFRQVXVWDQFLDV

LQIODPDEOHVRH[SORVLYDVFRPRFHUDDFHLWH

SLQWXUDJDVROLQDGHVHQJUDVDQWHVGLVROYHQWHVGH

OLPSLH]DHQVHFRTXHURVHQRHWFTXHSXHGDQ

SUHQGHUVHRH[SORVLRQDU1RDxDGDQLQJXQDGH

HVWDVVXVWDQFLDVDODJXDGHODYDGR1RXWLOLFHQL

FRORTXHQLQJXQDGHHVWDVVXVWDQFLDVHQWRUQRDOD

ODYDGRUDRODVHFDGRUDGXUDQWHHOIXQFLRQDPLHQWR

(OSURFHVRGHODYDGRSXHGHUHGXFLUHOWLHPSR

SUHYLRDODLQIODPDFLyQGHORVWHMLGRV3DUDHYLWDU

HVWHHIHFWRVLJDFRQDWHQFLyQODVLQVWUXFFLRQHVGH

ODYDGR\FXLGDGRGHOIDEULFDQWHGHODSUHQGD

3DUDPLQLPL]DUODSRVLELOLGDGGHGHVFDUJDHOpFWULFD

GHVHQFKXIHHOHOHFWURGRPpVWLFRGHODFRUULHQWHR

GHVFRQHFWHODODYDGRUDHQHOSDQHOGHGLVWULEXFLyQ

GHODYLYLHQGDTXLWDQGRHOIXVLEOHRDSDJDQGRHO

LQWHUUXSWRUDQWHVGHUHDOL]DUFXDOTXLHUWDUHDGH

PDQWHQLPLHQWRROLPSLH]D

127$(OOOHYDUODSHULOODVHOHFWRUDGHFLFORDOD

SRVLFLyQ2))XRSULPLU3$86(12GHVFRQHFWDHO

HOHFWURGRPpVWLFRGHODDOLPHQWDFLyQ

1RLQWHQWHHQQLQJ~QFDVRXWLOL]DUODODYDGRUD

VLHVWiGDxDGDIXQFLRQDLQFRUUHFWDPHQWHHVWi

SDUFLDOPHQWHGHVPRQWDGDOHIDOWDQSLH]DVR

DOJXQDVHVWiQURWDVLQFOXLGRVHOFDEOHRHOHQFKXIH

&8$1'212(67e(1862

&LHUUHODVOODYHVGHSDVRPLQLPL]DUODVIXJDVHQ

FDVRGHTXHVHSURGX]FDXQDURWXUDRJULHWD

&RPSUXHEHHOHVWDGRGHODVPDQJXHUDVGH

OOHQDGR+RWSRLQWUHFRPLHQGDHOFDPELRGHODV

PDQJXHUDVFDGDDxRV

$QWHVGHGHVKDFHUVHGHXQDODYDGRUDRGH

GHVHFKDUODTXLWHODSXHUWDGHODODYDGRUDSDUD

HYLWDUTXHORVQLxRVVHHVFRQGDQHQVXLQWHULRU

1RLQWHQWHUHSDUDUQLVXVWLWXLUQLQJXQDSLH]D

GHHVWHHOHFWURGRPpVWLFRDPHQRVTXHVH

UHFRPLHQGHGHPDQHUDH[SOtFLWDHQHOPDQXDOGHO

SURSLHWDULR

RHQLQVWUXFFLRQHVSXEOLFDGDVGHXVR\UHSDUDFLyQ

TXHVHDQFRPSUHQVLEOHV\TXHSXHGDUHDOL]DUXVWHG

1RPDQLSXOHORVFRQWUROHV

/($<6,*$(67$,1)250$&,Ï1'(6(*85,'$'

&8,'$'26$0(17(

&216(59((67$6,16758&&,21(6



$JUHJXHODVSUHQGDV

*XtDUiSLGD

3DQHOGHFRQWURO

7DPDxRGHFDUJDHQDOJXQRVPRGHORV

$JUHJXHODVSUHQGDVVLQDSUHWDUHQHOWDPERUGHODODYDGRUD6REUHFDUJDUHOWDPERUSXHGHSURGXFLUXQLPSDFWRQHJDWLYRHQHO

GHVHPSHxRGHODYDGR$MXVWHHOWDPDxRGHODFDUJDVHJ~QFRUUHVSRQGD

7HPSHUDWXUDHQDOJXQRVPRGHORV

6HOHFFLRQHODWHPSHUDWXUDGHODJXDSDUDORVFLFORVGHODYDGR\HQMXDJXH&XDQGRUHDOLFHHOODYDGRREVHUYHVLHPSUHODVLQVWUXFFLRQHV

RUyWXORVGHFXLGDGRVGHOIDEULFDQWHGHOWHMLGR

2SWLRQVHQDOJXQRVPRGHORV

6XDYL]DQWHGH7HODV\(QMXDJXH

3RZHU

&RQILJXUHHVWDRSFLyQDOSODQLILFDUHODJUHJDGRPDQXDOGHVXDYL]DQWHGHWHODGXUDQWHHOFLFORGHHQMXDJXHRFXDQGRVHXWLOL]D

GHWHUJHQWHREODQTXHDGRUH[WUDSDUDOLPSLDUSUHQGDVPX\VXFLDV%ULQGDXQHQMXDJXHHQIUtRPHMRUDGR

&LFORGHODYDGR³SHULOODVHOHFWRUDGHOFLFOR

/DWDEODVLJXLHQWHORD\XGDUiDFRPELQDUODFRQILJXUDFLyQGHFLFORGHODYDGRFRQVXVSUHQGDV/DWDEODHVWiFODVLILFDGDGHPD\RUD

PHQRULQWHQVLGDGGHODYDGR

6XODYDGRUDQRSXHGHWHQHUWRGRVHVWRVFLFORV

:KLWHV%ODQFRV3DUDSUHQGDVURSDGHFDPDGHWUDEDMR\GHMXHJRGHDOJRGyQPX\RPHGLDQDPHQWHVXFLDV

/DYDGR&RP~Q&HQWULIXJDGR5iSLGR

&RORUV&RORUHV3DUDSUHQGDVGHFXLGDGRIiFLOOLEUHGHDUUXJDV\GHSODQFKDGRSHUPDQHQWH

/DYDGR&RP~Q&HQWULIXJDGR5iSLGR

3HUPDQHQW3UHVV

3UHVLyQ3HUPDQHQWH



3DUDFRORUHV\YDTXHURVFRQVXFLHGDGGHLQWHQVDDOLJHUD

3XOVDGR&HQWULIXJDGR5iSLGR

$JUHJXHHOGHWHUJHQWH

3DVR

3DVR

6HOHFFLRQHHOWDPDxRGHODFDUJD

6HOHFFLRQHODWHPSHUDWXUD

6HOHFFLRQHHOFLFORGHODYDGR

6HOHFFLRQHRSFLRQHV

3DVR

&LHUUHODSXHUWD

7LUHODSHULOOD

3DVR

&RQWUROHV

% &

/2$'6,=( 7(03(5$785( 237,216

6RSRUWHDOFRQVXPLGRU6ROXFLRQDUSUREOHPDV2SHUDFLyQ6HJXULGDG



)XQFLRQHVGHODODYDGRUD

ZZZ+RWSRLQWFRP

(PEXGRSDUDHOEODQTXHDGRUOtTXLGR

(OOOHQDGRGHDJXDGLOX\HHOEODQTXHDGRUOtTXLGRFRQFORURDPHGLGDTXHVHYDOOHQDQGRSDUDHO

FLFORGHODYDGR



/HDODVHWLTXHWDVGHFXLGDGRGHODVSUHQGDVSDUDGHWHUPLQDUVLKD\LQVWUXFFLRQHVHVSHFLDOHV



0LGDODFDQWLGDGGHEODQTXHDGRUOtTXLGRFRQWRGRFXLGDGRVLJXLHQGRODVLQVWUXFFLRQHVGH

ODERWHOOD

 1RYLHUWDQXQFDEODQTXHDGRUOtTXLGRFRQFORURVLQGLOXLUGLUHFWDPHQWHVREUHODURSDQL

HQHOFHVWRGHODYDGR

 1RYLHUWDEODQTXHDGRUHQSROYRHQHOHPEXGRGHOEODQTXHDGRU



$QWHVGHHQFHQGHUODODYDGRUDYLHUWDODFDQWLGDGPHGLGDGHEODQTXHDGRUGLUHFWDPHQWH

HQHOHPEXGR(YLWHVDOSLFDUROOHQDUHOGRVLILFDGRUHQH[FHVR6LSUHILHUHXVDUEODQTXHDGRU

HQSROYRDJUpJXHORHQHOFHVWRGHODYDGRFRQVXGHWHUJHQWH

 1RPH]FOHEODQTXHDGRUFRQFORURFRQDPRQtDFRRiFLGRVFRPRYLQDJUH\RUHPRYHGRU

GHy[LGR/DPH]FODGHTXtPLFRVGLVWLQWRVSXHGHSURGXFLUXQJDVWy[LFRTXHFDXVHOD

PXHUWH

3UHJXQWDV)UHFXHQWHV

6XDYL]DQWHGH7HOD/tTXLGR$JUHJDUPDQXDOPHQWHGXUDQWHHOFLFORGH

HQMXDJXH



*LUHODSHULOOD2SWLRQV2SFLRQHVD)DEULF6RIWHQHU6XDYL]DQWHGH7HOD



0LGDHOVXDYL]DQWHGHWHODOtTXLGRFRQFXLGDGRVLJXLHQGRODVLQVWUXFFLRQHVHQODERWHOOD\

DJUHJXHHOPLVPRGXUDQWHHOFLFORGHHQMXDJXH

127$/DSHULOOD2SWLRQV2SFLRQHVVHGHEHUiJLUDUD)DEULF6RIWHQHU6XDYL]DQWHGH7HOD

3¢&XiOHVODGLIHUHQFLDHQWUHODVFRQILJXUDFLRQHV+HDY\)XHUWH\/LJKW6XDYH"

53DUD:KLWHV%ODQFRV\&RORUV&RORUHVHOWLHPSRGHDJLWDFLyQGHODYDGRDXPHQWDHQPLQXWRV\SDUD

3HUPDQHQW3UHVV



3UHVLyQ3HUPDQHQWH



HQPLQXWRV/RVWLHPSRVVRQDSUR[LPDGRV

3¢&XiOHVODGLIHUHQFLDHQWUH5HJXODU&RP~Q\3XOVHG3XOVDGR"

5&RP~QVLJQLILFDTXHODODYDGRUDUHDOL]DUiODDJLWDFLyQFRQLQWHQVLGDG5HJXODU&RP~QGXUDQWHHOFLFORGHODYDGR(OFLFOR

3XOVHG3XOVDGREULQGDXQODYDGRPiVVXDYH\YHORFLGDGHVPHQRUHV

3¢4XpFLFORHVHOPHMRUSDUDSUHQGDVPX\VXFLDV"

5(OFLFOR:KLWHV%ODQFRVR&RORUV&RORUHVSRVHHODPD\RULQWHQVLGDGGHODYDGR(VWHFLFORRIUHFHODPHMRUOLPSLH]DWRWDO(O

FLFOR

3HUPDQHQW3UHVV

3UHVLyQ3HUPDQHQWH



GHEHXVDUVHSDUDSUHQGDVOLEUHVGHDUUXJDV\SODQFKDGRSHUPDQHQWH

3¢&yPRSXHGRUHGXFLUODSURGXFFLyQGHSHOXVD"

56HSDUHODVFDUJDVGHODYDGRSRUHOWLSRGHWHOD\SRUVLMXQWDQSHOXVDYHOYHWyQFRUGHUR\RSURGXFHQSHOXVDWHODGHWRDOOD

IHOSLOOD/DYHFDUJDVSHTXHxDVGXUDQWHSHUtRGRVGHWLHPSRPHQRVSURORQJDGRV

3¢&XiQWRGHWHUJHQWHGHERXVDU"

53DUDXQPHMRUGHVHPSHxRVLHPSUHVLJDODVLQVWUXFFLRQHVGHXVRGHOIDEULFDQWHGHOGHWHUJHQWH0XFKRVGHWHUJHQWHVVRQ

FRQFHQWUDGRVDVtTXHGHEHFRQVXOWDUVHODHWLTXHWDGHOSURGXFWR\UHVSHWDUVHODVOtQHDVPDUFDGDVGHODVWD]DVGHPHGLFLyQ

GHOGHWHUJHQWH8QDFDQWLGDGH[FHVLYDGHGHWHUJHQWHSXHGHWHQHUXQLPSDFWRQHJDWLYRHQHOGHVHPSHxRGHODYDGR

3¢3RUTXpSDUHFLHUDTXHVHHVWiXVDQGRPHQRVDJXDGHODYDGRTXHHQPLODYDGRUDDQWHULRU"

5(OQLYHOGHODJXDSDUDFDGDFLFORLQFOX\HQGRHOFLFORGHHQMXDJXHIXHUHGXFLGRDILQGHFXPSOLUFRQODVUHJODPHQWDFLRQHV

IHGHUDOHVGHHQHUJtD\DJXD6XQXHYDODYDGRUDGH*(HVWiGLVHxDGDSDUDVDWLVIDFHUHVWRVQLYHOHVGHUHGXFFLyQGHDJXD\

SDUDODYDU\HQMXDJDUGHIRUPDDSURSLDGDFRQODFDQWLGDGGHDJXDDJUHJDGDHQFDGDFLFORVHOHFFLRQDGR

3¢&yPRDIHFWDODVHOHFFLyQGH3RZHU5LQVH(QMXDJXH,QWHQVRR)DEULF6RIWHQHU6XDYL]DQWHGH7HODHOXVRGHDJXDGHPL

ODYDGRUD"

5$OVHOHFFLRQDUODIXQFLyQ3RZHU5LQVH(QMXDJXH,QWHQVRR)DEULF6RIWHQHU6XDYL]DQWHGH7HODVHLQFUHPHQWDUiOD

FDQWLGDGGHDJXDXVDGDSRUODODYDGRUDGXUDQWHHOFLFORGHHQMXDJXH(ODJXDDJUHJDGDD\XGDHQODGLVROXFLyQDSURSLDGD

GHVXDYL]DQWHGHWHOD/DFDQWLGDGGHDJXDXVDGDHQHVWHFLFORHVFRPSDUDEOHFRQODFDQWLGDGXVDGDHQHOOOHQDGRLQLFLDO

2SHUDFLyQ 6HJXULGDG6RSRUWHDOFRQVXPLGRU 6ROXFLRQDUSUREOHPDV





6HSDUDFLyQGHFDUJDV

6HSDUHSRUFRORUEODQFRVFODURVFRORUHVQLYHOGH

VXFLHGDGWLSRGHWHODDOJRGRQHVU~VWLFRVOLPSLH]D

IiFLOGHOLFDGRV\VLODWHODSURGXFHSHOXVDWHODGH

WRDOODIHOSLOODRMXQWDSHOXVDWHUFLRSHORSDQD

8VRFRUUHFWRGHOGHWHUJHQWH

&DUJDGHODODYDGRUD

$JUHJXHODVSUHQGDVVHFDVVLQDSUHWDUHQHOWDPERU

GHODODYDGRUD&XDQGRFDUJXHSUHQGDVK~PHGDV

DVHJ~UHVHGHHVWDEOHFHUHOQLYHOGHDJXDFDUJD

ORVXILFLHQWHPHQWHDOWRSDUDTXHODVSUHQGDVVH

PXHYDQFRQOLEHUWDG(OQLYHOGHDJXDDSHQDVGHEH

FXEULUODURSD3DUDDJUHJDUSUHQGDVGHVSXpVGH

TXHODODYDGRUDKD\DDUUDQFDGROHYDQWHODSXHUWD\

VXPHUMDODVSUHQGDVDGLFLRQDOHVMXQWRDODJLWDGRU

1RHQYXHOYDSUHQGDVODUJDVFRPRViEDQDVR

SDQWDORQHVDOUHGHGRUGHODJLWDGRU

1RODYHWHODVTXHFRQWHQJDQPDWHULDOHVLQIODPDEOHV

FRPRFHUDOtTXLGRVOLPSLDGRUHVHWF

:DVKHUZLOOQRWDJLWDWHRUVSLQZLWKWKHOLGXS

KRZHYHUWKHWLPHUZLOOFRQWLQXHWRUXQ

&HVWRGHODYDGR'HMHODWDSDDELHUWDGHVSXpV

GHODYDUSDUDTXHVHHYDSRUHODKXPHGDG6L

GHVHDOLPSLDUHOFHVWRXVHXQSDxRVXDYH\OLPSLR

HPSDSDGRHQGHWHUJHQWHOtTXLGROXHJRHQMXiJXHOR

1RXVHOLPSLDGRUHVGXURV

0DQJXHUDVGHOOHQDGR+RWSRLQWUHFRPLHQGDHO

FDPELRGHODVPDQJXHUDVFDGDDxRV

([WHULRU6HTXHORVGHUUDPHVGHLQPHGLDWR6pTXHORV

FRQXQSDxRK~PHGR(YLWHJROSHDUODVXSHUILFLHFRQ

REMHWRVFRUWDQWHV

7UDVODGR\DOPDFHQDPLHQWR3tGDOHDOWpFQLFR

GHVHUYLFLRTXHHOLPLQHHODJXDGHODERPED\

ODVPDQJXHUDV&RQVXOWHODVLQVWUXFFLRQHVGH

LQVWDODFLyQTXHVHLQFOX\HQFRQHOSURGXFWRSDUD

UHFLELULQIRUPDFLyQVREUHFyPRUHLQVWDODUODYDULOOD

GHHPEDUTXHSDUDPDQWHQHUHOFHVWRPHWiOLFR

HVWDFLRQDULRFXDQGRVHFDPELHODODYDGRUDGHOXJDU

3DUDPD\RULQIRUPDFLyQYLVLWHZZZ+RWSRLQWFRP

ROODPHDO*(&$5(61RJXDUGH

ODODYDGRUDGRQGHSXGLHUDTXHGDUH[SXHVWDDODV

FRQGLFLRQHVFOLPiWLFDV

9DFDFLRQHVSURORQJDGDV$VHJ~UHVHGHFHUUDUOD

SURYLVLyQGHDJXDHQORVJULIRV'UHQHWRGDHODJXD

GHODVPDQJXHUDVVLODWHPSHUDWXUDOOHJDUiDYDORUHV

LQIHULRUHVDFHUR

&XLGDGR\OLPSLH]DGHODODYDGRUD

&yPRFDUJDU\XVDUODODYDGRUD 

6LHPSUHVLJDODVLQVWUXFFLRQHVGHOIDEULFDQWHGHODURSDFXDQGRODYH



$JUHJXHHOGHWHUJHQWHDQWHVGHFRORFDUODVSUHQGDV

SDUDTXHHOGHWHUJHQWHSXHGDIXQFLRQDUHQIRUPD

HIHFWLYD8VDUPX\SRFDRPXFKDFDQWLGDGGH

GHWHUJHQWHHVXQDFDXVDFRP~QGHSUREOHPDVGH

ODYDGR

3DUDWUDWDUPDQFKDVDSOLTXHSUHWUDWDPLHQWRDODV

SUHQGDVVHJ~QVHUHFRPLHQGDHQODHWLTXHWDGHO

SURGXFWR/DDSOLFDFLyQGHEHUHDOL]DUVHHQHOWDPERU

SDUDHYLWDUXQDSXOYHUL]DFLyQH[FHVLYDTXHSRGUtD

SURYRFDUTXHORVFRORUHVGHODWDSDRGHORVJUiILFRV

SLHUGDQVXLQWHQVLGDG

<RXFDQXVHOHVVGHWHUJHQWLI\RXKDYHVRIWZDWHUD

VPDOOHUORDGRUDOLJKWO\VRLOHGORDG

&XDQGRXWLOLFHGHWHUJHQWHVGHDOWDHILFLHQFLDR

FRQFHQWUDGRVFRQVXOWHODHWLTXHWDGHOSURGXFWR

SDUDGHWHUPLQDUODFDQWLGDGUHTXHULGDSDUDXQ

GHVHPSHxRySWLPR8QDFDQWLGDGH[FHVLYDGH

GHWHUJHQWHSXHGHWHQHUXQLPSDFWRQHJDWLYRHQHO

GHVHPSHxRGHODYDGR



$QWHVGHOODPDUSDUDVROLFLWDUVHUYLFLR«

  

ZZZ+RWSRLQWFRP

6RSRUWHDOFRQVXPLGRU6ROXFLRQDUSUREOHPDV2SHUDFLyQ6HJXULGDG

$*8$ &DXVDVSRVLEOHV 4XpKDFHU

'HPDVLDGDHVSXPD 'HPDVLDGRGHWHUJHQWH  0LGDHOGHWHUJHQWHFRQFXLGDGR8VHPHQRVMDEyQVLWLHQHDJXD

   EODQGDXQDFDUJDPiVOLYLDQDRURSDSRFRVXFLD

 7LSRGHGHWHUJHQWH  &DPELHDXQDPDUFDGHGHWHUJHQWHTXHKDJDPHQRVHVSXPD

   \VLJDODVLQVWUXFFLRQHVHQHOHQYDVH

 $JXDEODQGD  3UXHEHFRQPHQRVGHWHUJHQWH

)XJDVGHDJXD 'HPDVLDGRGHWHUJHQWH 8VHPHQRVGHWHJHQWH8VHPHQRVMDEyQVLWLHQHDJXDEODQGD

 HQODODYDGRUD  XQDFDUJDPiVOLYLDQDRURSDSRFRVXFLD

 /DPDQJXHUDGHOOHQDGR  $VHJ~UHVHGHTXHODVFRQH[LRQHVGHODPDQJXHUDHVWpQILUPHV

 RODGHGHVDJHHVWiPDO  HQORVJULIRV\TXHODVDUDQGHODVGHJRPDHVWpQLQVWDODGDV

 FRQHFWDGD  $VHJ~UHVHGHTXHHOH[WUHPRGHODPDQJXHUDGHGHVDJH

   HVWpLQVHUWDGRFRPRFRUUHVSRQGH\ELHQVHJXURDOGHVDJH

 (OGHVDJHGHODFDVDHVWiWDSDGR ([DPLQHODWXEHUtDGHODFDVD7HQGUiTXHOODPDUDOIRQWDQHUR

 0DQJXHUDGHGHVDJHIORMD  $VHJ~UHVHGHTXHODPDQJXHUDGHGHVDJHHVWpELHQ 

   FRORFDGDHQODSDUWHWUDVHUDGHODODYDGRUD\TXHORVGRV 

   WRUQLOORVGHUHWHQFLyQVHHQFXHQWUHQILUPHPHQWHLQVWDODGRV

 /DPDQJXHUDGHGHVDJH $VHJ~UHVHGHTXHODPDQJXHUDGHGHVDJHQRKDJD 

 UR]DODSDUHG  FRQWDFWRFRQODSDUHG(VWRSXHGHSURYRFDUXQGHVJDVWH 

   H[FHVLYRHQODPDQJXHUD

 3UHVLyQGHDJXDFRQVWDQWH  $MXVWHODVPDQJXHUDVDORVJULIRV\FLHUUHHODJXDGHVSXpV

 DODVPDQJXHUDVGHOOHQDGR  GHFDGDXVR



HQODIXHQWHGHDJXD

 9HULILTXHODFRQGLFLyQGHODVPDQJXHUDVGHOOHQDGRVHGHEHQ

   UHHPSOD]DUFDGDDxRV

/DWHPSHUDWXUDGHODJXD 7HPSHUDWXUDVPiVIUtDV  6HKDQIRUPXODGRQXHYRVGHWHUJHQWHVSDUDFRODGDTXH

SDUHFHLQFRUUHFWD GHODJXDSURSRUFLRQDQ  WUDEDMDQFRQWHPSHUDWXUDVPiVIUtDVGHODJXDVLQDIHFWDU

 PD\RUHILFLHQFLDHQHUJpWLFD  HOUHQGLPLHQWRGHOODYDGR

 /DSURYLVLyQGHDJXDHVWi  $EUDORVJULIRVGHDJXDFDOLHQWH\IUtD\DVHJ~UHVHGHTXH

 FHUUDGDRPDOFRQHFWDGD  ODVPDQJXHUDVHVWiQFRQHFWDGDVDORVJULIRVFRUUHFWRV

 /RVILOWURVGHPDOODGH  &LHUUHODIXHQWHGHDJXD\UHWLUHODVPDQJXHUDVGHFRQH[LyQGH

 ODYiOYXODGHDJXDHVWiQ  DJXDGHODSDUWHVXSHULRUWUDVHUDGHODODYDGRUD8VHXQFHSLOORR

 WDSDGRV  PRQGDGLHQWHVSDUDOLPSLDUORVILOWURVGHPDOODGHODODYDGRUD

   9XHOYDDFRQHFWDUODVPDQJXHUDV\DEUDHODJXDGHQXHYR

 (OFDOHQWDGRUGHDJXDGH $VHJ~UHVHGHTXHHOFDOHQWDGRUHVWpVXPLQLVWUDQGRDJXD

 ODFDVDQRHVWiFRQILJXUDGR  D)²)&²&

 FRUUHFWDPHQWH

$JXDERPEHDGDDQWHV /DSXHUWDHVWiOHYDQWDGDR 5HFRQILJXUHHOFLFOR

GHFRPSOHWDUVHHOFLFOR HOFLFORVHSXVRHQSDXVDSRU

 PiVGHKRUDV

(ODJXDQRGUHQD /DPDQJXHUDGHGHVDJH  (QGHUHFHODPDQJXHUDGHGHVDJH\DVHJ~UHVHGHTXH

 HVWiGREODGDRPDOFRQHFWDGD  ODODYDGRUDQRHVWpDSR\DGDVREUHHOOD

   /DSDUWHVXSHULRUGHODVDOLGDGHOGHVDJHGHEHHVWDU

   DPHQRVGHSLHVPSRUHQFLPDGHOSLVR

/DODYDGRUDKDFHXQDSDXVD

(VWRHVQRUPDO  (VWRHVQRUPDO/DODYDGRUDDOWHUQDHQWUHDJLWDU\UHPRMHU

GXUDQWHHOFLFORGHODYDGR   GXUDQWHDOJXQRVFLFORVGHODYDGRSDUDTXHVXVSUHQGDVVH 

   OLPSLHQPHMRUFRQPHQRVGHVJDVWH

/DODYDGRUDVHLQWHUUXPSH (VWRHVQRUPDO /DODYDGRUDSXHGHKDFHUSDXVDVGXUDQWHHOFLFORGH

GXUDQWHHOFLFORGH   FHQWULIXJDGRSDUDHOLPLQDUHODJXDMDERQRVDFRQPiV

FHQWULIXJDGR   HILFLHQFLD

&RQVHMRVSDUDODVROXFLyQGHSUREOHPDV

£$KRUUHWLHPSR\GLQHUR&RQVXOWHSULPHURODVWDEODVGHODVSiJLQDVVLJXLHQWHV

RYLVLWHZZZ+RWSRLQWFRP\TXL]iVQRQHFHVLWHOODPDUDOVHUYLFLR

$QWHVGHOODPDUSDUDVROLFLWDUVHUYLFLR«





23(5$&,Ï1 &DXVDVSRVLEOHV 4XpKDFHU

/DODYDGRUDQRIXQFLRQD /DODYDGRUDQRHVWiHQFKXIDGD  $VHJ~UHVHGHTXHHOFDEOHHVWpELHQHQFKXIDGRD

   XQWRPDFRUULHQWHTXHIXQFLRQH

 /DIXHQWHGHDJXDHVWiFHUUDGD  $EUDSRUFRPSOHWRORVJULIRVGHDJXDIUtD\FDOLHQWH

 /RVFRQWUROHVQRHVWiQELHQSXHVWRV 9HULILTXHORVFRQWUROHV

 /DSXHUWDHVWiDELHUWD³XQD  &LHUUHODSXHUWD\YXHOYDDLQLFLDUHOFLFORGHVGHHOFRPLHQ]R

 FDUDFWHUtVWLFDGHVHJXULGDG  VLHVQHFHVDULR

 LPSLGHODDJLWDFLyQ\FHQWULIXJDGR

 FXDQGRODSXHUWDHVWiOHYDQWDGD

 (OGLV\XQWRUIXVLEOHHVWi  9HULILTXHHOGLV\XQWRUIXVLEOHV5HHPSODFHORVIXVLEOHVRUHDMXVWH

 FRUWDGRTXHPDGR  HOGLV\XQWRU/DODYDGRUDGHEHWHQHUXQWRPDFRUULHQWHVHSDUDGR

 1RVHKDMDODGRODSHULOOD  -DOHODSHULOODGHOWHPSRUL]DGRU 

 GHOWHPSRUL]DGRU

 )DOWDHOLPiQGHODSXHUWD /ODPHDVHUYLFLR

0RYLPLHQWRGHQWURGHOD (OPHFDQLVPRGHFRQPXWDFLyQ  &XDQGRODPiTXLQDVHDSDJDPDQXDOPHQWHODFRQPXWDFLyQ

PiTXLQDFXDQGRVHDSDJD GHVHQJDQFKDHOPRWRU  GHVHQJDQFKDHOPRWRUDQWHVGHDSDJDUVHSRUFRPSOHWR6LVH

   OHYDQWDODSXHUWDDQWHVGHTXHHOPRWRUVHGHVHQJDQFKH

   YROYHUiDIXQFLRQDUFXDQGRVHFLHUUHODSXHUWD

5(1',0,(172 &DXVDVSRVLEOHV 4XpKDFHU

/DURSDHVWiGHPDVLDGR &LFORGHFHQWULIXJDGR  $VHJ~UHVHTXHHOFLFORGHFHQWULIXJDGRVHOHFFLRQDGRFRLQFLGD

PRMDGD VHOHFFLRQDGRLQFRUUHFWR  FRQODFDUJDTXHHVWpODYDQGR$OJXQDVWHODVVHVHQWLUiQPiV

   K~PHGDVFXDQGRVHHQMXDJXHQFRQDJXDIUtD

0DQFKDVGHFRORUHV 8VRLQFRUUHFWRGHOWHMLGR &KHFNIDEULFVRIWHQHUSDFNDJHIRULQVWUXFWLRQV

 VXDYL]DQWH  7UDWHODVPDQFKDVSUHYLDPHQWH\YXHOYDDODYDUODVSUHQGDV



 7UDQVIHUHQFLDGHFRORUHV  6HSDUHODVSUHQGDVEODQFDVRGHFRORUHVFODURVGHODVGH

   FRORUHVRVFXURV

3UHQGDVJULVHVR 1RKD\GHWHUJHQWHVXILFLHQWH  8VHPiVGHWHUJHQWHHQHVSHFLDOFRQFDUJDVPiVJUDQGHV

DPDULOOHQWDV   $VHJ~UHVHGHVHJXLUODVLQVWUXFFLRQHVGHOIDEULFDQWHGHO

GHWHUJHQWH

 $JXDSHVDGD  8VHXQDFRQGLFLRQDGRUGHDJXDFRPR&DOJRQRLQVWDOH

   XQVXDYL]DGRUGHDJXD

 (ODJXDQRHVWiOR $VHJ~UHVHGHTXHHOFDOHQWDGRUGHDJXDHVWpVXPLQLVWUDQGR

 VXILFLHQWHPHQWHFDOLHQWH  DJXDD)²)&²&

 /DODYDGRUDHVWiVREUHFDUJDGD  6HOHFFLRQHHOWDPDxRGHODFDUJDTXHFRLQFLGDFRQODFDUJDGH 

   SUHQGDV

 (OGHWHUJHQWHQRVHGLVXHOYH  $JUHJXHHOGHWHUJHQWHDQWHVGHFDUJDUODVSUHQGDV

 7UDQVIHUHQFLDGHFRORUHV  6HSDUHODVSUHQGDVSRUFRORU6LODHWLTXHWDGHODWHODLQGLFDODYDU

   VHSDUDGDPHQWHSXHGHQHVWDULQGLFDGRVORVFRORUHVLQHVWDEOHV

3HOXVDRUHVLGXRV /DVSUHQGDVVRQVHFDGDV 6LQRVHFDVXFRODGDFRQXQDVHFDGRUDVXVSUHQGDVSXHGHQ

HQODVSUHQGDV DODLUHRHQHOWHQGHGRU  UHWHQHUPiVSHOXVD

 6HSDUDFLyQLQFRUUHFWD  6HSDUHORVSURGXFWRUHVGHSHOXVDGHORVTXHODFDSWHQ

 /DYDGRGHPDVLDGRSURORQJDGR  /DYHFDUJDVSHTXHxDVSRUPHQRVWLHPSRTXHODVPiVJUDQGHV

 (OGHWHUJHQWHQRVHGLVXHOYH  $JUHJXHHOGHWHUJHQWHDQWHVGHFDUJDUODVSUHQGDV

   3UXHEHXQGHWHUJHQWHOtTXLGR

   8VHXQDWHPSHUDWXUDGHODJXDPiVFDOLHQWH

 6REUHFDUJD  &DUJXHODVSUHQGDVVLQDSUHWDUHQHOWDPERUGHODODYDGRUD

   $MXVWHHOWDPDxRGHODFDUJDHQEDVHDOWDPDxR\  

   PDWHULDOGHODVSUHQGDV

   $VHJ~UHVHGHTXHHOWDPDxRGHFDUJDVHOHFFLRQDGR

   FRLQFLGDFRQHOGHODVSUHQGDV

 8VRLQFRUUHFWRGHOWHMLGR  5HYLVHHOHQYDVHGHOVXDYL]DQWHSDUDREWHQHULQVWUXFFLRQHV

 VXDYL]DQWH

2SHUDFLyQ 6HJXULGDG6RSRUWHDOFRQVXPLGRU 6ROXFLRQDUSUREOHPDV

6RSRUWHDOFRQVXPLGRU6ROXFLRQDUSUREOHPDV2SHUDFLyQ6HJXULGDG



ZZZ+RWSRLQWFRP

5(1',0,(172FRQW &DXVDVSRVLEOHV 4XpKDFHU

)RUPDFLyQGHEROLWDV 5HVXOWDGRGHOGHVJDVWHQRUPDO  6LELHQHVWRQRVHGHEHDODODYDGRUDSXHGHUHGXFLU

 GHPH]FODVGHDOJRGyQ\  ODYHORFLGDGGHOSURFHVRGHIRUPDFLyQGHEROLWDVODYDQGR

 SROLpVWHUWHODVFRQSHOXVD  ODVSUHQGDVGDGDVYXHOWD

(QJDQFKHVDJXMHURV $OILOHUHVEURFKHVJDQFKRV  &LHUUHEURFKHVJDQFKRVERWRQHV\FLHUUHV

GHVJDUURVUDVJRQHVR ERWRQHVFRUWDQWHVKHELOODV

  5HWLUHORVREMHWRVVXHOWRVFRPRDOILOHUHVREMHWRVHQORV 



GHVJDVWHH[FHVLYR

  EROVLOORV\ERWRQHVFRUWDQWHV



GHFLQWXUyQFLHUUHV\REMHWRV





FRUWDQWHVGHMDGRVHQORV

  'HYXHOWDODVSUHQGDVGHSXQWRTXHVHHQJDQFKDQIiFLOPHQWH



EROVLOORV

 %ODQTXHDGRUFRQFORURQRGLOXLGR 9HDODVLQVWUXFFLRQHVHQHOHQYDVHGHOEODQTXHDGRUSDUDYHU

   ODFDQWLGDGFRUUHFWD

   1RDJUHJXHEODQTXHDGRUVLQGLOXLUDODFRODGDQLSHUPLWDTXH

   ODVSUHQGDVHQWUHQHQFRQWDFWRFRQHOEODQTXHDGRUVLQGLOXLU

 4XtPLFRVFRPRHOEODQTXHDGRU  (QMXDJXHODVSUHQGDVTXHSXHGDQWHQHUTXtPLFRVDQWHV

 SDUDHOFDEHOORRWLQWXUD  GHODYDUODV

 VROXFLyQSDUDSHUPDQHQWH

$UUXJDV 6HSDUDFLyQLQFRUUHFWD  (YLWHPH]FODUODVSUHQGDVSHVDGDVFRPRURSDGHWUDEDMR

   FRQRWUDVOLYLDQDVFRPREOXVDV

   3UXHEHFRQXQVXDYL]DQWH

 6REUHFDUJDRQLYHOGHDJXD  &DUJXHVXODYDGRUDSDUDTXHODVSUHQGDVWHQJDQHVSDFLR

 LQFRUUHFWR  VXILFLHQWHSDUDPRYHUVHFRQHODJXDFXEULpQGRODVWRGDV

 &LFORVGHODYDGR\VHFDGR  +DJDFRLQFLGLUODVHOHFFLyQGHOFLFORFRQHOWLSRGHWHODTXH

 LQFRUUHFWRV  HVWpODYDQGRHVSHFLDOPHQWHSDUDFDUJDVIiFLOHVGHOLPSLDU

 /DYDGRUHSHWLGRHQDJXD  /DYHHQDJXDWLELDRIUtD

 GHPDVLDGRFDOLHQWH

621,'26 &DXVDVSRVLEOHV 0RWLYR

´&OLFPHWiOLFRµ (OPHFDQLVPRGHFRQPXWDFLyQ  (OVLVWHPDGHWUDQVPLVLyQVHHQJDQFKDDOLQLFLRGHOD

 HVWiHQJDQFKDGRRVXHOWR  DJLWDFLyQ\VHVXHOWDFXDQGRpVWDVHFRPSOHWD(VWRRFXUUH

   YDULDVYHFHVGXUDQWHHOODYDGR

´6LOELGRVµRVFLODQWHV (OPRWRUHOpFWULFRUHYLHUWH(VWDPiTXLQDWLHQHXQVLVWHPDGHWUDQVPLVLyQTXHQRXVDHQJUDQDMHV

RVRQLGROLJHUR´FOLFµ ODGLUHFFLyQeVWHHVHOVRQLGRTXHKDFHHOPRWRUDOURWDUKDFLDDWUiV

SDUDOLPSLDU

GXUDQWHHODJLWDFLyQ ODODYDGR

+DFHXQFKDVTXLGRFXDQGR 5HOp  (OUHOpKDFHXQFKDVTXLGRFXDQGRVHDFWLYD(OQLYHOGHDJXD

HODJXDGHMDGHOOHQDUVH   DFWLYDDOUHOp\GHMDGHOOHQDUVH

6RQLGRGH´FOLFµGHWUiV 9iOYXODGHFRQWUROGHOD 'RVYiOYXODPH]FODHODJXDIUtD\ODFDOLHQWH(O´FOLFµHV

HOSDQHOGHFRQWURO WHPSHUDWXUDGHODJXD  FXDQGRFXDOTXLHUYiOYXODVHHQFLHQGHRDSDJDSDUDHOHYDU

PLHQWUDVOOHQD  

RUHGXFLUODWHPSHUDWXUDGHOOHQDGRGHDTXD

(O

IOXMR

GHDJXD 9iOYXODGHFRQWUROGHOD  'RVYiOYXODPH]FODHODJXDIUtD\ODFDOLHQWH(OIOXMRFDPELDFXDQGR

FDPELDGXUDQWHHOOOHQDGR WHPSHUDWXUDGHODJXD

VHHQFLHQGHRDSDJDSDUDHOHYDURUHGXFLUODWHPSHUDWXUDGHOOHQDGR 

   GHDJXD



(OPRWRU´D~OODµR´VHPXHYHµ (OPRWRUFDPELHOD  (OPRWRUYDDXPHQWDQGRODYHORFLGDGGXUDQWHHOFLFORGH

GXUDQWHHOFHQWULIXJDGR YHORFLGDGGXUDQWHHOFLFOR  FHQWULIXJDGR&XDQGRHOFHQWULIXJDGRVHFRPSOHWDVHLUi

 GHFHQWULIXJDGR  GHWHQLHQGRKDVWDTXHSDUH

´=XPELGRµ %RPEDGHGHVDJH /DERPEDGHGHVDJHKDUiXQ]XPELGRFXDQGRHOLPLQH

   HODJXDWUDVODDJLWDFLyQ\FRQWLQXDUiKDVWDTXHVHFRPSOHWH

   HOFHQWULIXJDGR

´*RUJRWHRµ %RPEDGHGHVDJH &XDQGRODERPEDFRPLHQ]DDDVSLUDUDLUHKDFHXQJRUJRWHR

   /DODYDGRUDFRPHQ]DUiHOFHQWULIXJDGR\HOVRQLGRFRQWLQXDUi

   KDVWDTXHVHFRPSOHWHHOFHQWULIXJDGR

/DODYDGRUDKDFHUXLGR /DODYDGRUDHVWiWRUFLGD3DUDQLYHODUHOIUHQWHGHODODYDGRUDDMXVWHODVSDWDVGHQLYHODFLyQ

IURQWDOHVJLUDQGRODSDWDLQGLYLGXDOHQODGLUHFFLyQDSURSLDGDSDUD

VXELUREDMDU3DUDQLYHODUODSDUWHWUDVHUDGHODODYDGRUDOHYDQWHOD

SDUWHWUDVHUDGHODPiTXLQDµFP\EDMH

 /DYDULOODGHHPEDODMHWRGDYtD3DUDTXLWDUODYDULOODGHHPEDODMHGHODODYDGRUDKDOHODHWLTXHWD



VHHQFXHQWUDPRQWDGDHQODDPDULOOD\UHWLUHODYDULOODFRQHFWDGDGHVGHHOODGRLQIHULRU

 XQLGDG  GHUHFKRGHODODYDGRUD



2SHUDFLyQ 6HJXULGDG6RSRUWHDOFRQVXPLGRU 6ROXFLRQDUSUREOHPDV

1RWD«





3RUHOSHUtRGRGH 5HHPSOD]DUHPRV

8QDxR &XDOTXLHUSLH]DHVSHFLILFDGDGHIiEULFDGHODODYDGRUDTXHIDOOHGHELGRDXQGHIHFWRGHORV

'HODIHFKDGHOD PDWHULDOHVRODPDQRGHREUD'XUDQWHHVWDJDUDQWtDOLPLWDGDGHXQDxRWDPELpQRIUHFHPRV

FRPSUDRULJLQDO

HQIRUPDJUDWXLWDWRGDODPDQRGHREUD\ORVFRVWRVGHVHUYLFLRSDUDUHHPSOD]DUODSLH]DGHIHFWXRVD

7RGRVORVVHUYLFLRVGHJDUDQWtDVHRIUHFHQDWUDYpVGHQXHVWURV

FHQWURVGHDVLVWHQFLDWpFQLFDRXQWpFQLFRDXWRUL]DGRGH

&XVWRPHU&DUH



3DUDSURJUDPDUVHUYLFLRHQOtQHD\ODVKRUDV

YLVLWHODSiJLQDZZZ+RWSRLQWFRPROODPHDO*(&$5(6

&XDQGROODPHSDUDVROLFLWDUVHUYLFLRSRUIDYRU

WHQJDDPDQRHOQ~PHURGHVHULH\HOQ~PHURGHPRGHOR

*DUDQWtDGHODODYDGRUD+RWSRLQW

6RSRUWHDOFRQVXPLGRU6ROXFLRQDUSUREOHPDV2SHUDFLyQ6HJXULGDG

(QJUDSHHOUHFLERDTXt

6HQHFHVLWDHOFRPSUREDQWH

FRQODIHFKDGHFRPSUDRULJLQDO

SDUDTXHODJDUDQWtDFXEUDORV

VHUYLFLRV

/RTXHQRHVWiFXELHUWR

9LDMHVGHOSHUVRQDOGHVHUYLFLRDVXFDVDSDUDHQVHxDUOH

FyPRXVDUVXSURGXFWR

,QVWDODFLyQHQWUHJDRPDQWHQLPLHQWRLQDSURSLDGD

)DOODVGHOSURGXFWRVLHVPDOWUDWDGRPDOXVDGRRXVDGR

SDUDXQSURSyVLWRGLIHUHQWHGHOTXHVHFUHyRVLHVXVDGR

SDUDXVRVFRPHUFLDOHV

&DPELRGHORVIXVLEOHVGHVXFDVDRUHDMXVWHGHOFLUFXLWR

GHLQWHUUXSWRUHV

3URGXFWRVVLQGHIHFWRVRURWRVRORVFXDOHVVH

HQFXHQWUDQIXQFLRQDQGRFRPRVHLQGLFDHQHO0DQXDO

GHOSURSLHWDULR

 'DxRVDOSURGXFWRFDXVDGRVSRUDFFLGHQWHVLQFHQGLRV

LQXQGDFLRQHVRDFWRVGHODQDWXUDOH]D

 'DxRVLPSUHYLVWRVUHVXOWDQWHVFDXVDGRVSRUSRVLEOHV

GHIHFWRVFRQHVWHHOHFWURGRPpVWLFR

 'HIHFWRVRGDxRVGHELGRDODSXHVWDHQIXQFLRQDPLHQWR

DWHPSHUDWXUDVGHFRQJHODFLyQ

'DxRVFDXVDGRVGHVSXpVGHOHQYtR

 3URGXFWRQRDFFHVLEOHSDUDIDFLOLWDUHOVHUYLFLRUHTXHULGR

(VWDJDUDQWtDVHH[WLHQGHDOFRPSUDGRURULJLQDO\DFXDOTXLHUSURSLHWDULRVXEVHFXHQWHSDUDSURGXFWRVFRPSUDGRVSDUD

XVRGRPpVWLFRGHQWUR(VWDGRV8QLGRV6LHOSURGXFWRHVWiVLWXDGRHQXQiUHDTXHQRGLVSRQHGHVHUYLFLRSRUSDUWHGHXQ

SURYHHGRUGHVHUYLFLRDXWRUL]DGRGH*(SRGUtDWHQHUTXHKDFHUVHFDUJRGHORVFRVWHVGHHQYtRRELHQSRGUtDVROLFLWiUVHOH

TXHOOHYHHOSURGXFWRDXQFHQWURGHVHUYLFLRGH*(DXWRUL]DGRSDUDUHDOL]DUODUHSDUDFLyQ(Q$ODVNDODJDUDQWtDH[FOX\HHO

FRVWRGHHQYtRRODVYLVLWDVGHVHUYLFLRDVXFDVD

6LQHFHVLWDVROLFLWDUSLH]DVGHUHSXHVWROHUHFRPHQGDPRVTXHXWLOLFHVyORODVSLH]DVGH*(HVSHFLILFDGDVGHIiEULFD(VWDVSLH]DV

HVWiQGLVHxDGDVSDUDIXQFLRQDUFRQVXDSDUDWR\VHHQFXHQWUDQIDEULFDGDV\SUREDGDVSDUDFXPSOLUFRQODVHVSHFLILFDFLRQHVGH

*(

$OJXQRVHVWDGRVQRSHUPLWHQODH[FOXVLyQROLPLWDFLyQGHGDxRVLPSUHYLVWRV(VWDJDUDQWtDOHGDVXVGHUHFKRVOHJDOHV

HVSHFtILFRV\HVSRVLEOHTXHXVWHGWHQJDRWURVGHUHFKRVOHJDOHVTXHYDULDQGHHVWDGRDHVWDGR3DUDLQIRUPDUVHGH

FXiOHVVRQVXVGHUHFKRVOHJDOHVFRQVXOWHDVXRILFLQDGHDVXQWRVGHOFRQVXPLGRUORFDORHVWDWDORSyQJDVHHQFRQWDFWR

FRQOD2ILFLQDGHVX3URFXUDGRU*HQHUDO

*DUDQWH*HQHUDO(OHFWULF&RPSDQ\/RXLVYLOOH.<

(;&/86,Ï1'(*$5$17Ë$6,03/Ë&,7$6³6X~QLFR\H[FOXVLYRGHUHFKRHVODUHSDUDFLyQGHOSURGXFWRWDO\FRPRVH

LQGLFDHQHVWD*DUDQWtDOLPLWDGD&XDOTXLHUJDUDQWtDLPSOtFLWDLQFOX\HQGRODVJDUDQWtDVLPSOtFLWDVGHFRPHUFLDELOLGDGR

DGHFXDFLyQSDUDXQILQGHWHUPLQDGRHVWiQOLPLWDGDVDXQDxRRHOSHUtRGRGHWLHPSRPiVEUHYHSHUPLWLGRSRUODOH\

,PSUHVRHQORV(VWDGRV8QLGRV

6RSRUWHDOFRQVXPLGRU

5HDO/LIH'HVLJQ6WXGLR(VWXGLRGHGLVHxRSDUDODYLGDUHDO

*($SSOLDQFHFRP

*(DSR\DHOFRQFHSWRGH'LVHxR8QLYHUVDO³SURGXFWRVVHUYLFLRV\DPELHQWHVTXHSXHGHQXVDUJHQWHGHWRGDV

ODVHGDGHVWDPDxRV\FDSDFLGDGHV5HFRQRFHPRVODQHFHVLGDGGHGLVHxDUSDUDXQDJUDQJDPDGHKDELOLGDGHV

\GLILFXOWDGHVItVLFDV\PHQWDOHV3DUDPiVGHWDOOHVFREUHODVDSOLFDFLRQHVGH*('LVHxR8QLYHUVDOLQFOX\HQGR

LGHDVGHGLVHxRSDUDODFRFLQDSDUDSHUVRQDVFRQGLVFDSDFLGDGHVPLUHQXHVWUDSiJLQD:HEKR\PLVPR3DUD

SHUVRQDVFRQGLILFXOWDGHVDXGLWLYDVIDYRUGHOODPDUDO7''*($&

3LH]DV\DFFHVRULRV ZZZ+RWSRLQWFRP

$TXHOORVLQGLYLGXRVFRQODFDOLILFDFLyQQHFHVDULDSDUDUHSDUDUVXVSURSLRVHOHFWURGRPpVWLFRVSXHGHQSHGLUTXH

VHOHVPDQGHQODVSLH]DVRDFFHVRULRVGLUHFWDPHQWHDVXVKRJDUHVDFHSWDPRVODVWDUMHWDV9,6$0DVWHU&DUG\

'LVFRYHU+DJDVXSHGLGRHQOtQHDKR\KRUDVFDGDGtDROODPDUSRUWHOpIRQRDOGXUDQWHKRUDV

QRUPDOHVGHRILFLQD

6LQHFHVLWDVROLFLWDUSLH]DVGHUHSXHVWROHUHFRPHQGDPRVTXHXWLOLFHVyORODVSLH]DVGH*(HVSHFLILFDGDVGH

IiEULFD(VWDVSLH]DVHVWiQGLVHxDGDVSDUDIXQFLRQDUFRQVXDSDUDWR\VHHQFXHQWUDQIDEULFDGDV\SUREDGDV

SDUDFXPSOLUFRQODVHVSHFLILFDFLRQHVGH*(

/DVLQVWUXFFLRQHVGHVFULWDVHQHVWHPDQXDOFXEUHQORVSURFHGLPLHQWRVDVHJXLUSRUFXDOTXLHUXVXDULR

&XDOTXLHURWUDUHSDUDFLyQGHEHUtDSRUUHJODJHQHUDOUHIHULUVHDSHUVRQDOFDOLILFDGRDXWRUL]DGR'HEHHMHUFHUVH

SUHFDXFLyQ\DTXHODVUHSDUDFLRQHVLQFRUUHFWDVSXHGHQFDXVDUFRQGLFLRQHVGHIXQFLRQDPLHQWRLQVHJXUDV

3iJLQD:HEGH+RWSRLQW ZZZ+RWSRLQWFRP

¢7LHQHDOJXQDSUHJXQWDVREUHVXHOHFWURGRPpVWLFR"£3UXHEHODSiJLQD:HEGH+RWSRLQWKRUDVDOGtD

FXDOTXLHUGtDGHODxR3DUDPD\RUFRQYHQLHQFLD\VHUYLFLRPiVUiSLGR\DSXHGHGHVFDUJDUORV0DQXDOHVGHORV

3URSLHWDULRVSHGLUSLH]DVRLQFOXVRKDFHUXQDFLWDHQOtQHDSDUDTXHYHQJDQDUHDOL]DUXQDUHSDUDFLyQ

6ROLFLWHXQDUHSDUDFLyQ ZZZ+RWSRLQWFRP

(OVHUYLFLRGHH[SHUWRV+RWSRLQWHVWiDWDQVyORXQSDVRGHVXSXHUWD£(QWUHHQOtQHD\VROLFLWHVXUHSDUDFLyQ

FXDQGROHYHQJDELHQKRUDVDOGtDFXDOTXLHUGtDGHODxR2OODPHDO*(&$5(6GXUDQWH

KRUDVQRUPDOHVGHRILFLQD

*DUDQWtDVDPSOLDGDV *($SSOLDQFHFRP

&RPSUHXQDJDUDQWtDDPSOLDGD\REWHQJDGHWDOOHVVREUHGHVFXHQWRVHVSHFLDOHVGLVSRQLEOHVPLHQWUDVVX

JDUDQWtDHVWiD~QDFWLYD3XHGHFRPSUDUODHQOtQHDHQFXDOTXLHUPRPHQWRROODPDUDOGXUDQWH

KRUDVQRUPDOHVGHRILFLQD*(&RQVXPHU+RPH6HUYLFHVHVWDUiD~QDKtFXDQGRVXJDUDQWtDWHUPLQH

3yQJDVHHQFRQWDFWRFRQQRVRWURV  ZZZ+RWSRLQWFRP

6LQRHVWiVDWLVIHFKRFRQHOVHUYLFLRTXHUHFLEHGH+RWSRLQWSyQJDVHHQFRQWDFWRFRQQRVRWURVHQQXHVWUDSiJLQD

:HELQGLFDQGRWRGRVORVGHWDOOHVDVtFRPRVXQ~PHURGHWHOpIRQRRHVFUtEDQRVD

 *HQHUDO0DQDJHU&XVWRPHU5HODWLRQV

+RWSRLQW$SSOLDQFH3DUN

/RXLVYLOOH.<

5HJLVWUHVXHOHFWURGRPpVWLFR ZZZ+RWSRLQWFRP

£5HJLVWUHVXQXHYRHOHFWURGRPpVWLFRHQOtQHD³FXDQGRXVWHGSUHILHUD(OUHJLVWUDUVXSURGXFWRDWLHPSROH

SURSRUFLRQDUiVLVXUJLHUDODQHFHVLGDGXQDPHMRUFRPXQLFDFLyQ\XQVHUYLFLRPiVUiSLGREDMRORVWpUPLQRVGH

VXJDUDQWtD7DPELpQSXHGHHQYLDUVXWDUMHWDGHUHJLVWURSUHLPSUHVDTXHVHLQFOX\HHQHOPDWHULDOGHHPEDODMH



GE Hotpoint HTWP1200D0WW 3.5 DOE cu. ft. capacity Extra Action ribbed basket washer

Product's Documents

Owner's Manual

Specifications

GE - General Electric HTWP1200D0WW Questions and Answers

#1 What is the warranty for parts and accessories?

#2 How do I return a part or accessory and get a replacement?

#3 I already have a RMA number - how do I complete my return?

Related Products

GE - General Electric HTWP1200DWW Hotpoint 3.5 DOE cu. ft. capacity Extra Action ribbed basket washer

GE - General Electric Hotpoint 3.6 DOE cu. ft. capacity Extra Action ribbed basket washer HSWP1000M3WW

GE - General Electric GE GUD37EEMN0DG Washer and Dryer 4.5 cu. ft.

GE - General Electric WCVH6600H1GG GE washer

GE - General Electric GNSR3150H3WW GE washer

GE - General Electric GMAN4250F2WS GE washer