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Need help? Contact us at [email protected]
HAVEN will not turn on or no indication of
power.
Make sure you have fully charged the unit and inserted the
backup batteries (backup batteries are not applicable to
models produced after 2019). Press the Admin Button under
the control panel hood and the LED should illuminate. If not,
please contact us at [email protected] and we will
help you out.
HAVEN will not fit under my door or does not
reach the base of my door.
Be sure to visit our detailed installation guide at
https://install.havenlock.com that will walk you
through various scenarios involving uncommon
door and threshold sizes. In most cases this fixes
the situation, but if you still need help, contact us!
How do I turn HAVEN off?
HAVEN is designed to be “always on” so that it is
ready to receive commands from bluetooth devices.
After several minutes it will go into a power saving
mode but will always be on.
I can’t get the foot pedal to work.
The foot pedal is designed to be pressed at a
certain angle to prevent false locking by children or
pets. Try pressing close to the top of the pedal,
inward with your toes first. This can take some
practice to get it right.
HAVEN Connect Issues
I need to reset my HAVEN. Can I perform a
factory reset?
To factory reset your HAVEN (restore original
firmware and disconnect all devices) you have to
hold down both the admin (B) and reset button (R)
and release the reset button while still holding the
admin button for 10 seconds. This process will take
about a minute or so to complete.
I can’t pair my key fob or app / is not working
If the pairing process fails, you may need to reset
everything to try again. On HAVEN, hold the Admin
Button for 10 seconds until the LED flashes green.
On the Key Fob, hold the Lock button for 10
seconds, and on the App edit the settings for your
paired lock and delete it from your list. Try the
pairing process again and repeat as necessary.
My Key Fob no longer works and the LED
does not illuminate.
If the LED on your Fob is not lighting when you
press either button, you could have a dead battery.
Contact us at [email protected] and we can
help you out.
Key Fob / Mobile App
Below are some common issues you might encounter while installing or operating your HAVEN Connect. If you do not see your
issue below, contact us at [email protected].
TROUBLESHOOTING
QUICK START GUIDE 10
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